2014 Mercedes-Benz GLK350: complaints, problems and recalls

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ GLK350. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH THE FRONT PASSENGERS AIR BAG LIGHT ILLUMINATED INTERMITTENTLY. THE FAILURE ALSO OCCURRED WHENEVER THERE WAS NO PASSENGER IN THE FRONT SEAT. THE CONTACT WAS CONCERNED THAT THE AIR BAG COULD DEPLOY WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100. *TR

Owner-reported narrative. 100 miles reported. Look up ODI 10568690 at NHTSA ↗

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ GLK250(NA). THE CONTACT STATED THAT SHE FORGOT TO CLOSE THE HATCH BACK DOOR AND WHILE DRIVING FORWARD OUT OF THE GARAGE, IT CRASHED INTO THE GARAGE DOOR SHATTERING THE GLASS. THE CONTACT MENTIONED THAT SHE BELIEVES IT WAS A SAFETY ISSUE SINCE THE VEHICLE DID NOT ALERT HER THAT THE DOOR WAS STILL OPEN. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THEY COULD NOT ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CU…

Owner-reported narrative. 6,000 miles reported. Look up ODI 10593633 at NHTSA ↗

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ GLK350. THE CONTACT STATED THAT WHILE PARKING, THE VEHICLE SUDDENLY ACCELERATED WITHOUT ANY WARNING AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT MENTIONED THAT SHE ENGAGED THE BRAKES BUT IT FAILED TO STOP THE VEHICLE. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 8,200.

Owner-reported narrative. 8,200 miles reported. Look up ODI 10606546 at NHTSA ↗

TAKEN GLK350 THREE TIMES TO DEALERSHIP FOR HAVING ISSUES WITH WATER COMING BACK TO DRIVERS FRONT WINDSHIELD WHEN RAINING AND NOT HAVING THE ABILITY TO SEE ON DRIVERS SIDE DUE TO HEAVY SMEAR OF WATER BEING LEFT BEHIND WHEN WIPERS GOING BACK DOWN AFTER WIPING OFF , HAPPENS ANY TIME IT RAINS LIGHT TO MODERATE. *TR

Owner-reported narrative. 4,000 miles reported. Look up ODI 10622630 at NHTSA ↗

2014 M-B GLK350 WAS TRAVELING ON A SIX LANE ROAD: THREE LANES IN THE NORTH DIRECTION; THREE LANES IN THE SOUTH DIRECTION. GLK350 WAS TRAVELING IN THE NORTH DIRECTION RIGHT LANE AT APPROX. 15 MPH WHEN IT WAS BROADSIDED ON THE DRIVER'S SIDE BY A PICKUP TRUCK WHO WAS COMING FROM THE SOUTH DIRECTION. THE PICKUP TRUCK MADE AN ILLEGAL LEFT HAND TURN AND CROSSED OVER THREE LANES OF TRAVEL IN AN ACCELERATING MODE BEFORE IMPACT WITH THE GLK350. THE PICKUP TRUCK WAS TRAVELING AT LEAST 25 MPH. IMPACT ZONE ON THE GLK350 WAS CENTERED BELOW A-PILLAR IN TH…

Owner-reported narrative. 3,700 miles reported. Look up ODI 10648818 at NHTSA ↗

LIGHT APPLICATION OF THE BRAKES RESULTED IN ABRUPT FULL STOP AND LEFT CAR IN PARK. COULD NOT GET CAR TO SHIFT OUT OF PARK EVEN WHEN APPLYING BRAKE AS INDICATED IN DASHBOARD MESSAGE. OTHER SCREEN MESSAGE INDICATED "DANGER OF ROLLING" AND DISPLAYED PICTURE OF CAR WITH AN ARROW ABOVE IT. NO OTHER WARNING LIGHTS. DEALER REPLACED ELECTRONIC IGNITION AND PROVIDED NEW KEYS.

Owner-reported narrative. 3,830 miles reported. Look up ODI 10654420 at NHTSA ↗

THE TIRES ON MERCEDES VEHICLES ARE UNSAFE. THE ARE VERY FRAGILE AND ARE VERY QUICK TO BLOW OUT OR DEFLATE. IN LESS THAN 2YRS, WE HAVE REPLACED 5 TIRES. THERE HAVE BEEN 343 COMPLAINTS TO THE OFFICE OF CONSUMER AFFAIRS ABOUT THE CONTINENTAL TIRES ON MERCEDES VEHICLES. IN ADDITION, THERE ARE DOZENS OF WEB SITES AND FORUMS COMPLAINING ABOUT THIS ISSUE, INCLUDING: HTTP://WWW.WORLDLAWDIRECT.COM/FORUM/CLASS-ACTIONS-DEFECTIVE-PRODUCTS/7442-MERCEDES-BENZ-TIRES-DONT-SUPPORT-VEHICLE.HTML HTTP://WWW.MBCA.ORG/FORUM/BAD-CONTINENTAL-TIRES HTTP://MBWORL…

Owner-reported narrative. 10,104 miles reported. Look up ODI 10731875 at NHTSA ↗

THE VEHICLE WILL NOT ENGAGE IN D OR R MODE. UNABLE TO DRIVE. ERROR MESSAGE IN COMBI DISPLAY = "SERVICE REQUIRED, DO NOT SHIFT GEARS, VISIT DEALER". THE CAR WAS ALREADY TWICE AT THE MERCEDES DEALER & REPAIR SHOP FOR THE EXACT SAME PROBLEM, THIS IS THE THIRD INCIDENT.

Owner-reported narrative. 6,800 miles reported. Look up ODI 10748274 at NHTSA ↗

Reported: 2017-03-14 (March 14, 2017)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.

Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Reported: 2017-04-12 (April 12, 2017)

Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2013-2014 C250, C300 4MATIC, GLK250 4MATIC BLUETEC and GLK350 vehicles, 2013 C250 Coupe, C350, C350 4MATIC Coupe, C350 Coupe and C63 AMG Coupe vehicles, and 2013-2015 GLK350 4MATIC vehicles. The steering coupling connecting bolt may have been insufficiently tightened, possibly resulting in a loss of steering.

Consequence: A loss of steering can increase the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will inspect the steering coupling connecting bolt, tightening it as necessary, free of charge. The recall began May 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Reported: 2017-10-06 (October 6, 2017)

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Reported: 2019-01-09 (January 9, 2019)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Consequence: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

Reported: 2019-11-01 (November 1, 2019)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.