2020 Mercedes-Benz GLB 250: complaints, problems and recalls

LEFT CURTAIN AIRBAG MALFUNCTION LIGHT. THE CAR WAS TAKEN TO THE DEALER AND THE AIRBAG WAS REPLACED. AFTER TAKING THE CAR BACK THE LEFT CURTAIN AIRBAG MALFUNCTION LIGHT CAME ON AGAIN.

Owner-reported narrative. 1,000 miles reported. Look up ODI 11317348 at NHTSA ↗

NEW 2020 GLB250 WITH 800 MILES OF HIGHWAY DRIVING. WHILE ON THE HIGHWAY DRIVING AT 75-80MPH, THE FRONT FENDER FLARE (DRIVER SIDE) PARTIALLY DETACHED ITSELF. THIS IS THE BLACK PIECE OF PLASTIC TRIM AROUND THE OUTSIDE OF THE WHEEL WELL. THE FRONT HALF OF THE FLARE PIECE WAS DETACHED AND FLYING IN THE WIND, WHILE THE REAR HALF REMAINED ATTACHED. AFTER STOPPING IT WAS POSSIBLE TO REATTACH THE PIECE AND TEMPORARILY FIX WITH DUCT TAPE, BUT WOULD HAVE BEEN DANGEROUS IF IT HAD FALLEN OFF. PICTURE OF THE TEMPORARY REPAIR IS ATTACHED.

Owner-reported narrative. 800 miles reported. Look up ODI 11338964 at NHTSA ↗

ON FRIDAY 7/17/2020 AROUNDNOON, I WASDRIVING MYMB GLB THAT WAS BOUGHT LESSTHAN90 DAYS AGO WHEN SUDDENLY THE DASHBOARD WENT BLANK. I COULD NOT SEE SPEED, GAS GAGES OR ANY OTHER SAFETY FEATURES THAT WOULD BE ON THE DASH. I WAS BASICALLY BLINDED. I CALLED MERCEDES 911 AFTER STOPPING THE CAR. WE TRIED TO FACTORY RESET THE COMPUTER ON ADVICE FROM TECH VIA THE PHONE. THIS HAD NO IMPACT ON THE SCREEN. THE MB REP DID NOT OFFER ROADSIDE ASSIST. I HAD TO DRIVE OVER 25 MILES WITH NO DASHBOARD TO GAGE MY SPEED, GAS OR SAFETY LIGHTS. I HAD NO CHOICE AS NO H…

Owner-reported narrative. 3,250 miles reported. Look up ODI 11340435 at NHTSA ↗

THE CONTROL MODULE FOR THE AIR CONDITIONING THAT TELLS THE AIR WHEN TO TURN ON AND OFF ISN'T WORKING. MINE WENT OUT AT 1200 MILES. BRAND NEW MODEL 2020 JANUARY. THERE ARE 120 COMPUTERS ON THIS VEHICLE

Owner-reported narrative. 1,200 miles reported. Look up ODI 11353889 at NHTSA ↗

FOUR WEEKS AGO I TURNED ON MY CAR AND SAW A WARNING LIGHT THAT SAID "LEFTSIDE CURTAIN AIRBAG MALFUNCTION". I IMMEDIATELY CALLED THE MERCEDES 800 NUMBER AND THEY TRANSFERRED ME TO MY LOCAL SERVICE CENTER. I TOOK IT IN AND THE GUY WAS SUPER NICE, THEY PROVIDED ME WITH A LOANER AND HE SAID HE WOULD CALL ME WHEN THE WORK WAS COMPLETE. HE CALLED ME THAT EVENING AND TOLD ME THAT MY CAR WAS READY. I PICKED IT UP THE NEXT MORNING AND THE WARNING LIGHT WAS GONE. YES! FLASHFORWARD THREE WEEKS AND THE WARNING LIGHT CAME ON AGAIN. I CALLED THE SERVICE…

Owner-reported narrative. 4,253 miles reported. Look up ODI 11361424 at NHTSA ↗

TL* THE CONTACT OWNS A 2020 MERCEDES BENZ GLB250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V480000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Owner-reported narrative. Look up ODI 11361872 at NHTSA ↗

TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLB250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V480000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MERCEDES BENZ OF SANTA ROSA (2885 CORBY AVE, SANTA ROSA, CA 95407) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT A…

Owner-reported narrative. Look up ODI 11362908 at NHTSA ↗

TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLB250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V480000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF MELBOURNE (509 E NASA BLVD, MELBOURNE, FL 32901; [phone removed]) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM…

Owner-reported narrative. Look up ODI 11362978 at NHTSA ↗

Reported: 2020-05-01 (May 1, 2020)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLB 250 vehicles. Water may enter through the wheel well area into the front occupant foot wells, potentially damaging certain electrical components. This may result in the instrument cluster going blank, or an engine stall while driving without the ability to restart the vehicle.

Consequence: Either a blank instrument cluster display or an engine stall can increase the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will seal the vehicle body in the wheel well area and inspect the front foot wells for water intrusion, repairing as necessary, free of charge. The recall began July 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020070009.

Reported: 2020-08-14 (August 14, 2020)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLB250 vehicles. The rear spoiler above the tailgate may not have been welded correctly. This could result in parts of the spoiler detaching from the vehicle.

Consequence: If the spoiler detaches while driving, it can become a road hazard, increasing the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will inspect the rear spoiler and replace it, if necessary, free of charge. The recall began October 23, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020090006.

Reported: 2020-09-14 (September 14, 2020)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLB250 vehicles. The second row seat may not be correctly aligned within the seat track on one side, possibly causing the seat to not lock properly into place.

Consequence: If the second row seat is not locked into place, there could be an increased risk of injury to the seat occupants in a crash.

Remedy: MBUSA will notify owners, and dealers will inspect the installation of the second row seat and correct it, if necessary, free of charge. The recall began October 23, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020090020.

Reported: 2020-10-09 (October 9, 2020)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLB 250 vehicles. The window air bag in the A-pillar area may not be mounted correctly, affecting its performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 226, "Ejection Mitigation."

Consequence: In the event of a crash that deploys the window air bag, the catch strap could disconnect and increase the risk of injury.

Remedy: MBUSA will notify owners, and dealers will check the mounting of the window air bag and correct it as necessary, free of charge. The recall began October 30, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020100010.

Reported: 2021-02-05 (February 5, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Reported: 2021-04-01 (April 1, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 GLB35 AMG, and 2020-2021 GLB250 vehicles. The side spoilers on the tailgate might not have been installed correctly, allowing them to detach.

Consequence: Detached spoilers can create a road hazard, increasing the risk of a crash or injury.

Remedy: MBUSA will notify owners, and dealers will inspect and, if necessary, replace the side spoilers, free of charge. Owner letters were mailed July 2, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021050009.

Reported: 2021-04-01 (April 1, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLB250 vehicles. The wheel arch covers on the front fenders might not have been installed correctly, allow them to detach.

Consequence: Detached wheel arch covers can create a road hazard, increasing the risk of a crash or injury.

Remedy: MBUSA will notify owners, and dealers will check the installation of the front wheel arch covers and correct them as necessary, free of charge. Owner letters were mailed May 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040015.

Reported: 2021-05-14 (May 14, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.

Reported: 2021-05-28 (May 28, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLB250 vehicles. Water may enter through the wheel well area into the front occupant foot wells, potentially damaging certain electrical components. This may result in the instrument cluster going blank, an engine stall while driving, or the vehicle may not start.

Consequence: Either a blank instrument cluster display or an engine stall can increase the risk of a crash.

Remedy: Dealers will seal the vehicle body in the wheel well area and inspect the front foot wells for water intrusion, repairing as necessary, free of charge. Owner notification letters were mailed July 20, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020070009.

Reported: 2021-05-28 (May 28, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLB250 vehicles. The side curtain air bags may not deploy properly during a crash.

Consequence: Air bags that do not deploy as intended can increase the risk of injury.

Remedy: Dealers will replace the side curtain air bags, free of charge. Owner notification letters were mailed on September 24, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Reported: 2021-05-28 (May 28, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLB250 vehicles. The front passenger air bag inflator and cushion may be improperly attached inside the air bag module, which could result in the air bag cushion tearing upon deployment.

Consequence: An air bag that does not deploy properly during a crash can increase the risk of injury.

Remedy: Dealers will replace the front passenger air bag module, free of charge. Owner notification letters were mailed July 16, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060011.

Reported: 2021-07-02 (July 2, 2021)

Mercedes-Benz LLC (MBUSA) is recalling certain 2018-2020 C300, 2019-2020 A220, AMG C43, AMG C63, 2020 GLE580, GLB250, 2020-2021 GLE450, GLE350, 2021 AMG GLE63, and AMG GLE53 vehicles. The LED headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.

Remedy: Dealers will replace the LED headlights, free of charge. Interim letters notifying owners of the safety risk were mailed August 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed January 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

Reported: 2021-07-12 (July 12, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLB 250 vehicles. The accessory power outlet for the second-row seating may have excessive voltage due to an incorrect voltage converter socket.

Consequence: Excessive voltage through the accessory power outlet to a connected device can increase the risk of a fire.

Remedy: Dealers will inspect and replace the voltage converter, as necessary, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021080005.

Reported: 2021-08-13 (August 13, 2021)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLB250 vehicles. In the event of a crash, the air bag control unit software may not activate the front seat belts and front passenger air bag properly.

Consequence: Air bags and seat belts that do not function properly can increase the risk of injury in a crash.

Remedy: Dealers will update the air bag control unit software, free of charge. Owner notification letters were mailed on September 17, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Reported: 2021-12-13 (December 13, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.

Consequence: A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.

Remedy: Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.

Reported: 2021-12-17 (December 17, 2021)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2021 AMG GLB35, 2019-2020 A220, and 2020 GLB250 vehicles. The integral carrier that supports the front axle may corrode, causing it to fail.

Consequence: Front axle carrier failure may result in a loss of steering control, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the integral carrier, as necessary, free of charge. Owner notification letters were mailed July 29, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022070009.

Reported: 2022-04-08 (April 8, 2022)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.

Reported: 2022-05-20 (May 20, 2022)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

Reported: 2023-11-01 (November 1, 2023)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2020 A220, 2020 CLA250, GLB250, AMG A35, AMG CLA45, AMG CLA35, and 2021 GLA250 vehicles. The vehicles may not be equipped with an inspection gauge to check the wear of the rear brake pads. In addition, information for using this inspection gauge might not be included in the owner's manual. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."

Consequence: Driving with worn brake pads can reduce braking ability, increasing the risk of a crash.

Remedy: Dealers will install an inspection gauge and provide supplemental owner's manual information, free of charge. Owner notification letters were mailed on February 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

Reported: 2026-07-24 (July 24, 2026)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 CLA, 2019-2022 A-Class, 2022-2023 C-Class, 2024 CLE, 2020-2026 GLA/GLB, and 2023-2024 GLC vehicles. Please refer to MBUSA's recall report for specific model information. The micro-switch in the driver's door lock may corrode and fail to detect an open door, preventing the electronic parking brake or "Auto-Park" feature from engaging automatically. This may result in a vehicle rollaway.

Consequence: A vehicle rollaway increases the risk of a crash or injury.

Remedy: Dealers will replace the driver's door lock, free of charge. Owner notification letters are expected to be mailed September 18, 2026. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning July 31, 2026.