2023 Mercedes-Benz EQS580: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
4 owner complaints analyzed
2 distinct recall campaigns
Not available median reported failure mileage
Scope: 2023 model year. Data snapshot: . 0 complaints include usable failure mileage.
Most common problems
Forward Collision Avoidance: Automatic Emergency Braking is the most frequently named component, appearing in 3 of 4 complaints (75.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 1 | 25.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Forward Collision Avoidance: Automatic Emergency Braking | 3 |
| Unknown Or Other | 3 |
| Electrical System | 1 |
| Forward Collision Avoidance: Warnings | 1 |
Forward Collision Avoidance: Automatic Emergency Braking: 3; Unknown Or Other: 3; Electrical System: 1; Forward Collision Avoidance: Warnings: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
No usable failure mileage is recorded. 4 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 1 |
| 2024 | 3 |
2023: 1; 2024: 3
Pattern summary
Forward Collision Avoidance: Automatic Emergency Braking leads the component reports. Transmission and shifting appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11529581 · 2023-06-29 (June 29, 2023)
I was traveling at about 45 miles per hours on a road with no obstacles (no cars in front of me or anything in the road) when the car braked with no warning.
Owner-reported narrative. Look up ODI 11529581 at NHTSA ↗
Owner report 11573909 · 2024-02-26 (February 26, 2024)
when I was driving on freeway at 40-50 miles/hour with my daughter I started getting messages " Risk of vehicle rolling away" "Active Emergency Stop Assist currently unavailable" " Service required do not change transmission position". I got scared and moved to side safety lane in heavy running traffic. Car stopped and I tried to restart the car but car will not start at all and was getting all those messages. The car has been with the mercedes dealership from last 15 days and Initially after 5 days they mentioned that car needs software udp…
Owner-reported narrative. Look up ODI 11573909 at NHTSA ↗
Owner report 11575012 · 2024-03-02 (March 2, 2024)
The door handles of the car open and close from the body automatically. However there are no sensors or safety measures before the door handles go back into body. Mulitple times my children were about to open door but handles started closing into body. Luckily they removed hands before getting fingers crushed.
Owner-reported narrative. Look up ODI 11575012 at NHTSA ↗
Owner report 11580937 · 2024-04-03 (April 3, 2024)
Just over two months owning the vehicle (bought [XXX]) I was driving on a smaller highway at roughly 35 mph when the car suddenly came to a stop. There were no obstacles front or behind or the sides. It threw me forward. I was aching and in shock, but needed to get out of the left lane so I pushed the gas pedal and the car moved so I could pull into the left turn lane. I did not know what happened. I did not see any lights on the dash. I was not sure what to do but knew I needed to get off this busy road and the Mercedes dealership was just up …
Owner-reported narrative. Look up ODI 11580937 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
23V309000 · Electrical System:Propulsion System:Traction Battery Thermal:Management:Software
Reported: 2023-05-02 (May 2, 2023)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350, S580e, 2022-2023 EQS 450, EQS 580, 2022 AMG EQS 53, and EQS 450+ vehicles. The high-voltage battery monitoring system software may not alert the driver of a battery malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 305, "Electric-powered vehicles: Electrolyte Spillage and Electrical Shock Protection."
Consequence: A high-voltage battery monitoring system that does not alert the driver of a battery malfunction may increase the risk of an injury.
Remedy: Dealers will update the battery management system software, free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070013.
NHTSA campaign record ↗23V405000 · Electrical System:Propulsion System
Reported: 2023-06-05 (June 5, 2023)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 EQS 450, AMG EQS, EQS 580, and 2023 AMG EQE vehicles. A software error in the electric drivetrain may cause a loss of drive power.
Consequence: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will update the electric drivetrain software, free of charge. Owner notifications were mailed beginning July 19, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023060009.
NHTSA campaign record ↗