2011 Mercedes-Benz E550: complaints, problems and recalls

BEGINNING SOMETIME IN MAY 2013, THE CAR BEGAN LEAKING FUMES INTO THE PASSENGER CABIN WHICH MADE ME VERY ILL. AFTER TAKING IT TO BOTH PARK PLACE MERCEDES HERE IN DALLAS, AND THEN MERCEDES BENZ OF PLANO, NEITHER SERVICE DEPARTMENT COULD DETERMINE WHAT WAS WRONG WITH THE VEHICLE. AFTER REPEATED ATTEMPTS TO GET TO THE BOTTOM OF THE MATTER WITH PARK PLACE, I TOOK IT TO MERCEDES BENZ OF PLANO IN NOVEMBER 2013. THEY EVALUATED THE CAR, CHANGED THE BATTERY, AND GAVE THE CAR BACK TO ME IN DECEMBER OF 2013 FOR A WEEKEND, CLAIMING IT WAS FIXED. THE CAR,…

Owner-reported narrative. Look up ODI 10648992 at NHTSA ↗

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. UPON INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE FAILURE WITH THE ADAPTIVE CRUISE CONTROL MAY HAVE BEEN ASSOCIATED WITH THE FRONT AND REAR BRAKING SYSTEM. AS THE FAILURE PROGRESSED, THE FRONT BRAKES OVERHEATED AND WARPED PREMATURELY DUE TO THE FRONT DISCS AND ROTORS. THE DEALER CONFIRMED THAT THE ROTORS WERE WARPED AND REPLACED THE FRONT AND REAR BRAKE PADS AND ROTORS. THE FAILURE RECURRED WITH THE BRAKES HAVING A STRONG SENSATION, OVERHEATING, AND CAUSED THE VEHICLE TO BE UNSTABLE WH…

Owner-reported narrative. Look up ODI 10855669 at NHTSA ↗

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Owner-reported narrative. Look up ODI 10892524 at NHTSA ↗

I BOUGHT 2011 E550 BASE SEDAN LAST YEAR. IT HAD 25K MILES ON IT, AND 2 MONTHS LATER MY REAR SUSPENSION BEGAN LEAKING AND COST ME 2K IN REPAIRS. THE CAR WOULD LEAK OUT AIR FROM SUSPENSION OVER COUPLE HOURS. DEALER OR MY AFTERMARKET WARRANTY WOULDN'T COVER THIS PROBLEM BECAUSE IT'S NOT ON THE CONTRACT, BUT I'M NOT THE FIRST ONE WITH THIS ISSUE. WE SHOULDN'T BE BUYING NEW AIRBAG SUSPENSION ON A CAR THAT HAVEN'T HAD THE ORIGINAL TIRES REPLACED YET.

Owner-reported narrative. 26,000 miles reported. Look up ODI 10897712 at NHTSA ↗

BRAKE LINE CORRODED LEAKING. FUEL LINE CCORRODED

Owner-reported narrative. 25,124 miles reported. Look up ODI 10902081 at NHTSA ↗

SUSPENSION. ON VEHICLE IS LOPSIDED ALSO NOT ABLE TO RAISE OR DRIVE COMFORTABLE BE THE SUSPENSION IS NOT LEVEL. VEHICLE IS NOT DRIVABLE IN MY OPINION. EVERY TIME I'M COME OUTSIDE THE CAR IS EITHER LEANING TO ONE SIDE OR ON THE FLOOR.

Owner-reported narrative. 64,840 miles reported. Look up ODI 10908174 at NHTSA ↗

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V061000 (AIR BAGS) AND 16V3630000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Owner-reported narrative. Look up ODI 10909711 at NHTSA ↗

I HAVE OWNED A 2003, 2005, 2009 AND NOW A 2011 E550 AND EVERY ONE OF THESE CARS CAME WITH THE SAME AIR SUSPENSION PROBLEM. ITS NOT FAIR FOR THE CONSUMERS AND ITS CERTAINLY NOT FAIR FOR ALL MERCEDES BENZ CUSTOMERS. MY MECHANIC TOLD ME THAT THE NOTORIOUS AIR SUSPENSION PROBLEM IS CAUSED BY A LEAK IN THE AIR SHOCK. WHICHEVER AIR SHOCK LEAKS, THATS THE SIDE OF THE CAR THAT WILL LEAN DOWN. MY E550 IS LEANING ON THE FRONT SIDE AND BOTH PASSENGER AND DRIVER SIDE ARE BOTH AFFECTED. I WAS QUOTED 1600$ FOR EACH SHOCK FROM MB, WHICH IS OVER 3200$ WITH ALL…

Owner-reported narrative. 99,000 miles reported. Look up ODI 10953729 at NHTSA ↗

Reported: 2016-02-11 (February 11, 2016)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550 4Matic, ML63 AMG, and C63 AMG, 2010-2011 ML450 4Matic Hybrid, E350 Coupe, E350 4Matic, E550 Coupe, E550 4Matic, and E63 AMG, 2011-2012 GL350 BlueTec 4Matic and R350 BlueTec 4Matic, 2009-2012 GL450 4Matic, GL550 4Matic and R350 4Matic, 2007-2008 SLK280, SLK350, and SLK55 AMG, 2011-2014 SLS AMG Coupe, 2012 SLS AMG Cabriolet, 2013-2014 SLS AMG GT and SLS AMG GT Cabriolet, 2005 C230 Kompressor and C320, 2006-2007 C230, 2006-2011 C350, 2008-2011 C300 and C300 4Matic, 2010-2012 GLK350 and GLK350 4Matic and 2007-2008 Chrysler Crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: MBUSA will their notify owners, and Fiat Chrysler will notify the affected Chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began November 2016. Mercedes-Benz owners may contact MBUSA customer service at 1-800-367-6372 and Chrysler owners may contact Fiat Chrysler customer service at 1-800-853-1403.

Reported: 2016-05-26 (May 26, 2016)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2008-2011 C300 Sedan, C300 4matic Sedan, C350 Sedan, C63 AMG Sedan vehicles, 2010-2011 GLK350, GLK350 4-Matic and E350 Coupe vehicles, 2011 SLS AMG, E350 Convertible, E550 Coupe and E550 Convertible vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, MBUSA is recalling certain model year 2008 C300 Sedan, C350 Sedan, C63 AMG Sedan and C300 4-Matic Sedan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag modules, free of charge. Owners were sent an interim notification October 2016. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.

Reported: 2019-01-09 (January 9, 2019)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Consequence: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.