2015 Mercedes-Benz E350: complaints, problems and recalls

THE VEHICLE HAS BEEN IN THE DEALER SIX TIMES IN A FOUR MONTH PERIOD OF TIME. MOST PROBLEMS WERE RELATED TO ELECTRONICS. HEAD UNIT CENTER CONSOLE MADE A LOUD "A BALL ROLLING AROUND" NOISE WITH 24 HOURS OF BUYING THE CAR. RADIO WOULD INTERMITTENTLY WORK. CLOCK WOULD NOT KEEP TIME. THESE THREE ITEMS HAVE BEEN REPLACED. STEERING WHEEL WOULD NOT KEEP MEMORY. ENGINE COOLING FAN WOULD RUN FOR HOURS AFTER VEHICLE WAS TURNED OFF AND PARKED. THERE WAS AN OIL LEAK ON FRONT PASSENGER SIDE. FRONT TRIM PANEL FOR BUMPER WAS NOT ALIGNED.

Owner-reported narrative. 50 miles reported. Look up ODI 10734642 at NHTSA ↗

DEFECTIVE CONTINENTAL TIRE WITH SIDEWALL BUBBLES ON SIX MONTH OLD 2015 MERCEDES BENZ E350. MERCEDES BENZ OF BUCKHEAD ACKNOWLEDGED THE TIRE WAS DEFECTIVE AND REPLACED IT AT NO COST. *JS

Owner-reported narrative. 2,943 miles reported. Look up ODI 10776518 at NHTSA ↗

I RAN OVER AN UNAVOIDABLE MODERATE SIZED CITY STREET POT HOLE AT LOW SPEED WHILE BRAKING AND THE FRONT PASSENGER SIDE TIRE DEFLATED. ANOTHER ORIGINAL TIRE WAS DEFECTIVE AND DEVELOPED A SIDEWALL BUBBLE IN SEPTEMBER AND THE DEALER REPLACED IT FOR FREE. THEN I WAS INSTRUCTED TO INFLATE THE TIRES TO 40 PSI AND I HAVE BEEN CAREFUL TO MAINTAIN THE TIRE PRESSURE.

Owner-reported narrative. 3,500 miles reported. Look up ODI 10811784 at NHTSA ↗

EXPLODING FRONT PANORAMIC ROOD GLASS PANEL PART # 212-780-11-21 SLIDING ROOD PANEL. DRIVING DOWN HIGHWAY ROAD 50 MILE AN HOUR NO ROCKS OR OTHER CARS. WINDOW PANEL EXPLODED LIKE HEARING A GUN SHOT SOUND. WINDOW IS IN APPROXIMATELY A MILLION SMALL PIECES. INSIDE TEMPERATURE 75 DEGREES, OUTSIDE 20 DEGREES F. NO INJURIES. REPAIR COST $1,500.00 USD

Owner-reported narrative. 12,000 miles reported. Look up ODI 10836462 at NHTSA ↗

CAR WAS STOPPED, PLACED IN PARK ON SLIGHT REARWARD INCLINE. DRIVER WAS ATTEMPTING TO ENTER A GATE CODE IN A BOX LOCATED NEAR THE DRIVERS SIDE DOOR. DRIVER COULD NOT REACH THE KEYPAD SO THE DOOR WAS OPENED AND DRIVER LEANED OUT TO ENTER THE CODE. THE CAR BEGAN ROLLING REARWARD AND DRAGGED THE DRIVER OUT OF THE CAR AND UNDER THE DOOR. THE VEHICLE WAS STOPPED BY ANOTHER VEHICLE BEHIND AND INLINE FOR THE SAME GATE OPENER. DRIVER SUFFERED SIGNIFICANT INJURIES AND WAS TRANSPORTED TO LOCAL HOSPITAL. NUMEROUS ELECTRONIC FAILURES PRECEDED THE INCIDENT A…

Owner-reported narrative. 24,125 miles reported. Look up ODI 10875815 at NHTSA ↗

MY VEHICLE GIVES ME WARNING CODES OUT OF NO WHERE COLLISION ASSIST INOPERABLE BLIND SPOT ASSIST IN OPERABLE. LOST ALL POWER GETTING ON HWY SHUT VEHICLE OFF RESTARTED NOW IT DRIVES STILL GETTING ERROR MESSAGES

Owner-reported narrative. Look up ODI 11060761 at NHTSA ↗

I PURCHASED A PRE-CERTIFIED 2015 MERCEDES-BENZ E350 4MATIC SPORT WITH 19,550 MILES ON 3/9/18. WITHIN THE FIRST 175 MILES DRIVEN I HAVE EXPERIENCED A FLAT TIRE FROM COMPLETE SIDEWALL FAILURE IN ONE TIRE (WHICH WAS A NEWER, NON-ORIGINAL) AND TWO SIDEWALL BUBBLES ON TWO OF THE OTHER ORIGINAL TIRES. THE SIDEWALL FAILURE WAS DUE TO HITTING A SMALL POTHOLE WHILE THE BUBBLES SEEM TO HAVE BEEN CAUSED BY NORMAL DRIVING. THE TIRES ARE CONTIPROCONTACT 245/40R18 WHICH SEEM TO HAVE COMMON SIDEWALL ISSUES FROM THE COMPLAINTS. FOR SAFETY CONCERNS I HAVE O…

Owner-reported narrative. 19,600 miles reported. Look up ODI 11081580 at NHTSA ↗

ORIGINAL CONTINENTAL CONTI PRO CONTACT TIRES (245/40/18) FOR MERCEDES BENZ E350 WITH APPROX. 15,000 MILES ON THEM AND MY TIRE BLEW ON HIGHWAY. AND SIDE RIM OF TIRE HAS BIG CUT.IT WAS AT THE TIME OF TRAFFIC AT 5 PM AND I WAS VERY CLOSE TO HIT SIDEWALL OF HIGHWAY. LAST WEEK AGAIN I DISCOVERED THAT OTHER TWO TIRES CONTINENTAL CONTIPROCONTACT ON SAME CAR HAS A BUBBLE ON THE SIDEWALL. THE BUBBLE IS WITHIN A QUATER TO HALF OF AN INCH TO THE RIM. AFTER A DAY ONE TIRE WAS FLAT AND BIG CUT I SEE AT SAME PLACE WHERE BUBBLE WAS. I CALLED MERCEDEZ BENZ …

Owner-reported narrative. Look up ODI 11099872 at NHTSA ↗

Reported: 2014-12-24 (December 24, 2014)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 E250 Diesel, E250 Blue Tec 4 Matic, E350 Sedan, E350 Sedan 4 Matic, E350 Wagon 4 Matic, E400 Sedan, E400 Sedan 4 Matic, E63 Sedan, and E63 Wagon vehicles manufactured October 8, 2014, to October 24, 2014. In the affected vehicles, the double seat belt buckle for the middle position of the rear passenger seat could fail under loading experienced in a severe frontal crash.

Consequence: If the middle position double seat belt buckle assembly fails under load such as in a severe frontal crash, there is an increased risk of injury to the seat occupant.

Remedy: MBUSA will notify owners, and dealers will replace the double seat belt buckle, free of charge. The recall began February 2, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2014120006.

Reported: 2015-02-13 (February 13, 2015)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan "S", and E63 4Matic Station Wagon, 2015 CLS400, 2015 E400 Sedan, E400 4Matic Sedan and CLS400 4Matic and 2014 CLS63 "S". The affected vehicles have a rubber seal at the back of the engine bay that may temporarily stick to the hood when it is opened and then may fall into the engine bay when the hood is closed.

Consequence: If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.

Remedy: MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.

Reported: 2016-12-14 (December 14, 2016)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 SL550, 2013-2014 SL63 AMG, 2014-2016 E350, 2014 E350 Cabriolet, E350 Coupe, 2014-2015 S550, 2015 E350 Bluetec, 2015-2016 E400, 2016 E550 Coupe, and Maybach S600 vehicles manufactured August 23, 2012, to August 14, 2015. The affected vehicles use an electric power steering system that may have improperly soldered contacts inside the control unit, potentially resulting in the power steering system deactivating while driving.

Consequence: If the control unit pins lose connection, there would be a loss of electric power steering assist, increasing the risk of a crash. The increase in pin contact resistance can also increase the risk of a fire, even while the vehicle is parked and ignition is off.

Remedy: MBUSA will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall began October 13, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Reported: 2017-03-14 (March 14, 2017)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.

Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Reported: 2017-10-06 (October 6, 2017)

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Reported: 2019-11-01 (November 1, 2019)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.