2023 Mercedes-Benz CLA 250: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
6 owner complaints analyzed
0 distinct recall campaigns
Not available median reported failure mileage
Scope: 2023 model year. Data snapshot: . 0 complaints include usable failure mileage.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 3 of 6 complaints (50.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 1 | 16.7% |
| Steering behavior | 1 | 16.7% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 3 |
| Air Bags | 1 |
| Electrical System | 1 |
| Engine | 1 |
| Steering | 1 |
Unknown Or Other: 3; Air Bags: 1; Electrical System: 1; Engine: 1; Steering: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
No usable failure mileage is recorded. 6 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2024 | 2 |
| 2025 | 4 |
2024: 2; 2025: 4
Pattern summary
Unknown Or Other leads the component reports. Braking behavior appears in 1 complaint narratives. Steering behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11577449 · 2024-03-14 (March 14, 2024)
Exploding sunroof. Dealership will not accept responsibility even though this is a known issue with their cars. This exploded on the highway and could have caused major issues for other drivers and myself with flying glass. There was not any external impact that caused the explosion. Mercedes needs to recall and fix this issue to prevent other accidents.
Owner-reported narrative. Look up ODI 11577449 at NHTSA ↗
Owner report 11585897 · 2024-04-29 (April 29, 2024)
I was driving on hwy 301 in Maryland at 5am. My sunroof exploded. It was like a bomb went off hatterung glass all over my face and body
Owner-reported narrative. Look up ODI 11585897 at NHTSA ↗
Owner report 11666113 · 2025-06-10 (June 10, 2025)
I own a 2023 Mercedes CLA250 VIN: [XXX]. This morning I was driving 50 mph on a road with no traffic, no car in front or behind me, no trees or overhead wires and my sunroof imploded. I have the privacy screen closed which saved me from the shards of glass raining on me. I have included pictures of the roof as well of the poor quality of the glass that is used for the sunroof. I am shocked there is no safety film in that glass to prevent it from shattering. This was a terrible experience- I expected more from a Mercedes. I’m horrified this…
Owner-reported narrative. Look up ODI 11666113 at NHTSA ↗
Owner report 11691317 · 2025-10-03 (October 3, 2025)
During regular use my 2023, Mercedes Cla 250, had a fault in the instrument display in which the display shut off completely. Only the media display remained on, however the media display is completely useless in this scenario, only the instrument display can show the speed in which the vehicle is traveling and the Rpm range in which the vehicle is being accelerated at. I was left stranded, hopeless, and endangered as a result of this catastrophic vehicle failure.
Owner-reported narrative. Look up ODI 11691317 at NHTSA ↗
Owner report 11706783 · 2025-12-23 (December 23, 2025)
While executing a right turn, the steering wheel became locked. The driver attempted to apply the brakes, but they were unresponsive. Consequently, the vehicle collided with the divider.
Owner-reported narrative. Look up ODI 11706783 at NHTSA ↗
Owner report 11707802 · 2025-12-30 (December 30, 2025)
I slid on snow during a storm and hit head on to an oncoming car and my car has been deemed a total loss. During the crash not a single airbag at all deployed. I hit the windshield and the dash, at least one should have gone off, but none of them deployed in the car
Owner-reported narrative. Look up ODI 11707802 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.