2017 Mercedes-Benz AMG GLA45: complaints, problems and recalls

What component or system failed or malfunctioned, and is it available for inspection upon request? The sunroof/moonroof stopped functioning correctly. The plastic rail guides/sliders broke and the sunroof stopped closing and opening correctly. How was your safety or the safety of others put at risk? The sunroof is not properly attached to the broken parts and could be a hazard if it separates from the roof while driving at highway speed. Has the problem been reproduced or confirmed by a dealer or independent service center? yes, the problem is…

Owner-reported narrative. Look up ODI 11541996 at NHTSA ↗

1. *Component Failure*: The sunroof/moonroof has stopped functioning correctly due to broken plastic rail guides/sliders, causing issues with opening and closing. Additionally, there's a potential risk of the sunroof detaching from the vehicle due to faulty bonding between the sunroof glass panel and the sliding roof frame. 2. *Safety Risk*: The safety risk is significant, as a detached sunroof can pose a hazard to other road users if it separates from the vehicle while driving at high speeds. This issue can lead to accidents, injuries, or even…

Owner-reported narrative. Look up ODI 11683685 at NHTSA ↗

Tire size is 235/40 R20. Both front tires were extremely worn in an uneven way with 1 having metal showing. Discount Tire inspected the tires and stated that we were, "Lucky to be alive given how dangerous it is to drive on tires worn so badly with metal exposed." Discount Tire in Lafayette, IN inspected the tires. We ordered new tires that would take at least a day to be shipped. Wouldn't even let us leave their parking lot with the car in the condition it was in due to safety concerns. Luckily, we carry a spare, and were able to use tha…

Owner-reported narrative. Look up ODI 11737726 at NHTSA ↗

Tire size 235/40 R20. Both front tires extremely worn in an uneven way with 1 having metal showing. Discout Tire in Lafayette, IN inpected and stated, "Lucky to be alive given how dangerous it is to drive on tires with metal exposed." Ordered new tires. Wouldn't even let us leave the parking lot due to safety. Used spare tire we carry to get home. Michelin denied the warranty claim due to improper servicing. No warning alerts. Vehicle was recently serviced by Mercedes of Lafayette on 3-34-26. Collected payment and handed my wife the ke…

Owner-reported narrative. Look up ODI 11738687 at NHTSA ↗

Reported: 2017-10-06 (October 6, 2017)

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Reported: 2021-02-05 (February 5, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Reported: 2021-04-01 (April 1, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.

Consequence: A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will inspect, and as necessary, replace the steering shaft, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060001.