2002 Mack CX: complaints, problems and recalls

Reported: 2002-08-05 (August 5, 2002)

ON CERTAIN CLASS 8 CHASSIS EQUIPPED WITH R. H. SHEPPARD "M100" STEERING GEARS AND TRW "TAS65" STEERING GEARS, A POWER STEERING HOSE WITH AN INCORRECT PRESSURE RATING WAS INSTALLED BY THE FACTORY.

Consequence: THE HOSE, WHICH CONNECTS THE POWER STEERING PUMP TO THE STEERING GEAR, COULD BURST OR LEAK, WHICH COULD RESULT IN THE LOSS OF POWER STEERING ASSIST.

Remedy: DEALERS WILL REPLACE THE POWER STEERING HOSE. OWER NOTIFICATION BEGAN JUNE 20, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT MACK AT 1-610-709-3337.

Reported: 2002-11-26 (November 26, 2002)

ON CERTAIN TRUCKS EQUIPPED WITH MANIFOLD DASH VALVES WITH PUSH TO CONNECT FITTINGS USED TO CONTROL THE PARK BRAKE FUNCTION ON TRUCKS AND TRAILERS WITH AIR BRAKES, THE PARK KNOB CAN POP OUT UNEXPECTEDLY WHILE THE VEHICLE IS IN MOTION. THIS WILL EXHAUST THE AIR FROM THE PARK BRAKE SYSTEM ON THE TRAILER AND APPLY THE PARKING BRAKES.

Consequence: IF THIS CONDITION IS NOT NOTICED, THE DRIVER COULD LOSE CONTROL OF THE VEHICLE, POSSIBLY RESULTING IN A VEHICLE CRASH.

Remedy: HALDEX HAS NOTIFIED ITS CUSTOMERS TO MAKE ARRANGEMENTS TO HAVE THE VALVE INSPECTED AND, IF NECESSARY, REPLACED FREE OF CHARGE. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING JANUARY 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT HALDEX BRAKE SYSTEMS AT 816-801-2641 OR MACK AT 1-610-709-3337.

Reported: 2003-04-14 (April 14, 2003)

CERTAIN HEAVY DUTY TRUCKS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THE VIEW OF ONE OF THE FOUR BACK OF CAB REFLECTORS IS BLOCKED BY THE EXHAUST SYSTEM.

Consequence: WITH THE RIGHT REFLECTOR NOT BEING VISIBLE, THE WIDTH OF THE VEHICLE IS NOT READILY APPARENT, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSTALL TWO ADDITIONAL REFLECTORS. OWNER NOTIFICATION BEGAN JUNE 4, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT MACK AT 1-610-709-

Reported: 2003-06-16 (June 16, 2003)

ON CERTAIN HEAVY DUTY TRUCKS EQUIPPED WITH JOST INTERNATIONAL JSK 37U SERIES FIFTH WHEELS, A FATIGUE CRACK CAN DEVELOP IN THE BRACKET PIN WELD UNDER CERTAIN LOADING CONDITIONS.

Consequence: IF LEFT UNDETECTED OR CORRECTED IT COULD LEAD TO THE SEPARATION OF THE FIFTH WHEEL TOP PLATE FROM ITS MOUNTING STRUCTURE, POSSIBLY RESULTING IN A CRASH.

Remedy: DEALERS WILL REPLACE THE BRACKET PINS AND REPAIR INSTRUCTIONS FREE OF CHARGE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT JOST INTERNATIONAL AT 616-846-7700 OR BY EMAIL TO RECALL@JOSTINTERNATIONAL.COM OR MACK AT 610-709-3337.

Reported: 2005-01-14 (January 14, 2005)

ON CERTAIN HEAVY DUTY CLASS 8 DIESEL TRUCKS EQUIPPED WITH ASET AC ENGINES, THE LOCATION OF THE FUEL INLET HOSE MAY RESULT IN OVERHEATING OR ABRASION OF THE HOSE, WHICH MAY LEAD TO A PREMATURE FAILURE.

Consequence: IF THE HOSE FAILS, FUEL CAN BE SPRAYED ON THE EXHAUST MANIFOLD, WHICH COULD POTENTIALLY LEAD TO AN ENGINE COMPARTMENT FIRE.

Remedy: DEALERS WILL REPAIR AND REPLACE THE FUEL INLET HOSE FREE OF CHARGE. THE RECALL BEGAN ON FEBRUARY 14, 2005. DUE TO SOME QUALITY AND SUPPLY ISSUES WITH PARTS TO SUPPORT THIS SAFETY RECALL, OWNERS MAY HAVE BEEN INFORMED DURING APRIL 2005,THAT THE SAFETY RECALL WAS ON HOLD. THESE ISSUES HAVE NOW BEEN RESOLVED. FOR OWNERS WHO HAVE NOT HAD THEIR VEHICLE(S) REPAIRED, CONTACT A MACK PARTS AND SERVICE CENTER IMMEDIATELY TO SCHEDULE AN APPOINTMENT TO HAVE YOUR VEHICLE(S) REPAIRED. OWNERS MAY CONTACT MACK TRUCKS AT 610-709-2131.

Reported: 2007-09-05 (September 5, 2007)

ON CERTAIN TRUCKS EQUIPPED WITH ASET AC MODEL ENGINES, THE ENGINE AS CONFIGURED WITH AN EXTERNAL EXHAUST GAS RECIRCULATION SYSTEM MAKES SERVICING THE FUEL INJECTION LINES DIFFICULT WHEN USING TRADITIONAL TOOLS. THEREFORE, IT IS POSSIBLE FOR FUEL LEAKS TO DEVELOP WHEN REMOVING AND INSTALLING THE FUEL INJECTION LINES.

Consequence: A LEAK IN THE FUEL INJECTION LINE MAY SPRAY FUEL ON THE HOT SURFACES OF THE EXHAUST GAS RECIRCULATION SYSTEM, WHICH COULD RESULT IN AN ENGINE FIRE.

Remedy: DEALERS WILL REPLACE THE FUEL INJECTION LINES FREE OF CHARGE. NOTE: THIS RECALL SUPERSEDES A PREVIOUS CAMPAIGN CONDUCTED IN 2006 (PLEASE SEE 06V392). THE RECALL BEGAN ON SEPTEMBER 11, 2007, WITH SUBSEQUENT MAILINGS EVERY SIX WEEKS UNTIL APRIL 2008. OWNERS MAY CONTACT MACK AT 800-528-6586.

Reported: 2008-12-23 (December 23, 2008)

MACK IS RECALLING 34,269 MY 1999-2005 CX AND MY 2004-2008 CXN TRUCKS. THE HEADLIGHT SWITCH MAY PREMATURELY FAIL RESULTING IN INOPERATIVE OR INTERMITTENT HEADLIGHTS.

Consequence: THE HEAD LIGHTS MAY NOT OPERATE PROPERLY WHICH COULD RESULT IN INTERMITTENT OR NO HEADLIGHT FUNCTION. THIS COULD IMPAIR A DRIVER'S VISIBILITY, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL REPLACE THE HEADLIGHT SWITCH. THE RECALL BEGAN ON FEBRUARY 27, 2009. OWNERS MAY CONTACT MACK AT 1-800-528-6586.