2024 Lexus RZ: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
5 owner complaints analyzed
2 distinct recall campaigns
35,620 mi median reported failure mileage
Scope: 2024 model year. Data snapshot: . 1 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 4 of 5 complaints (80.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 2 | 40.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 4 |
| Lane Departure: Assist | 1 |
| Lane Departure: Blind Spot Detection | 1 |
| Seat Belts | 1 |
Electrical System: 4; Lane Departure: Assist: 1; Lane Departure: Blind Spot Detection: 1; Seat Belts: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
25,000 to 49,999 miles has the most reports with usable mileage (1). 4 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2024 | 1 |
| 2025 | 4 |
2024: 1; 2025: 4
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11628087 · 2024-11-30 (November 30, 2024)
This evening upon driving home my 2.5 year old son began crying. When I investigated, he was crying because his car seat had turned over on its side. When we arrived home I tested the rear seat belts and none remain locked; therefore his seat was not secured. Please advise how this can be fixed as soon as possible as it is not safe for us to use the vehicle until this is addressed.
Owner-reported narrative. Look up ODI 11628087 at NHTSA ↗
Owner report 11640583 · 2025-02-04 (February 4, 2025)
The contact owns a 2024 Lexus RZ 300E. The contact stated that while the vehicle was parked and charging, the heater was activated and failed to function and provide heat as needed. The contact stated that the charging system intermittently failed to charge as needed. The contact stated that there was an hour-and-a-half delay for a full charge. The vehicle was taken to the dealer but was not diagnosed or repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 35,620.
Owner-reported narrative. 35,620 miles reported. Look up ODI 11640583 at NHTSA ↗
Owner report 11660591 · 2025-05-13 (May 13, 2025)
My 2023 Lexus RZ450e experienced a sudden failure of the 12-volt battery, which completely disabled the vehicle and prevented it from starting. The battery failed while the car was plugged into a Level 2 home charger, but not in ‘Ready’ mode. There were no warning signs or alerts, and I had to call roadside assistance to jump-start the car. After the incident, I brought the vehicle to the dealership. They tested the 12V battery and said it was “fine.” However, during the 100,000-mile maintenance, I specifically requested a battery re-check, a…
Owner-reported narrative. Look up ODI 11660591 at NHTSA ↗
Owner report 11698167 · 2025-11-07 (November 7, 2025)
Vehicle Completely Locks itself. Not able to open doors. Even Not able to open with keyless remote fob. Not able to take Charging cable connection out of vehicle. It has happened twice. Lexus was made aware of this issue. I have been stranded twice. It is a safety issue and requesting NHTSA to recall.
Owner-reported narrative. Look up ODI 11698167 at NHTSA ↗
Owner report 11707267 · 2025-12-27 (December 27, 2025)
I am reporting a safety concern involving a 2024 Lexus RZ300e related to battery range performance and charging requirements in cold weather. In real-world winter conditions in Massachusetts, the vehicle experiences severe range loss, requiring excessive and repeated public charging to remain operable. On a representative day, I was required to use multiple public charging networks (ChargePoint, FLO, and Tesla Superchargers), spending over 4 hours physically charging, consuming approximately 105 kWh of electricity, and paying nearly $50 in pub…
Owner-reported narrative. Look up ODI 11707267 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
25V577000 · Visibility:Defroster/Defogger/Hvac System
Reported: 2025-09-04 (September 4, 2025)
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2025 bZ4X, Lexus RZ, and Subaru Solterra vehicles. During certain HVAC system faults, such as electrical compressor failure, the defroster and defogger system may become inoperative.
Consequence: An inoperative defroster and defogger system can decrease the driver's visibility under certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will update the HVAC control ECU software, free of charge. Dealers will also inspect the electrical compressor, and replace it, if necessary, free of charge. Owner notification letters were mailed October 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB07 and 25TA07. Lexus' numbers for this recall are 25LB04 and 25LA04. Subaru's number for this recall is WRD-25.
NHTSA campaign record ↗25V744000 · Back Over Prevention:Display Function
Reported: 2025-10-30 (October 30, 2025)
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
NHTSA campaign record ↗