2024 Lexus RX: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
55 owner complaints analyzed
4 distinct recall campaigns
3,000 mi median reported failure mileage
Scope: 2024 model year. Data snapshot: . 7 complaints include usable failure mileage.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 17 of 55 complaints (30.9%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 16 | 29.1% |
| Braking behavior | 10 | 18.2% |
| Transmission and shifting | 5 | 9.1% |
| Steering behavior | 2 | 3.6% |
| Engine operation | 1 | 1.8% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 17 |
| Electrical System | 16 |
| Engine | 6 |
| Service Brakes | 6 |
| Power Train | 5 |
| Electrical System:12v/24v/48v Battery | 3 |
| Forward Collision Avoidance: Automatic Emergency Braking | 3 |
| Vehicle Speed Control | 3 |
Unknown Or Other: 17; Electrical System: 16; Engine: 6; Service Brakes: 6; Power Train: 5; Electrical System:12v/24v/48v Battery: 3; Forward Collision Avoidance: Automatic Emergency Braking: 3; Vehicle Speed Control: 3
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 7 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 7; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (7). 48 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 1 |
| 2024 | 12 |
| 2025 | 27 |
| 2026 | 15 |
2023: 1; 2024: 12; 2025: 27; 2026: 15
Pattern summary
Unknown Or Other leads the component reports. Electrical and battery issues appears in 16 complaint narratives. Braking behavior appears in 10 complaint narratives. Transmission and shifting appears in 5 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11562080 · 2023-12-27 (December 27, 2023)
The contact owns a 2024 Lexus RX350H. The contact stated that while the vehicle was started, the Forward Collision Avoidance system and air bag warning lights illuminated. The vehicle was taken to a dealer for 17 days, where it was diagnosed that a software update was needed. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was informed that there was no fix for the failure. The failure mileage was 1,020.
Owner-reported narrative. 1,020 miles reported. Look up ODI 11562080 at NHTSA ↗
Owner report 11577729 · 2024-03-16 (March 16, 2024)
Automatic Emergency Braking 6 times on a new car has violently and suddenly engaged at low speeds. Twice in the middle of the street with no obstacles near by.
Owner-reported narrative. Look up ODI 11577729 at NHTSA ↗
Owner report 11578930 · 2024-03-22 (March 22, 2024)
I started to notice that when in reverse or coming to a brake at low speeds, the brake pedal and car starts to vibrate/stutter. I have driven hybrids for the last 5 years and never had this issue before. It is very strange that the car vibrates when coming to a stop and it is on going. It happens and then it stops, but always starts up again.
Owner-reported narrative. Look up ODI 11578930 at NHTSA ↗
Owner report 11584527 · 2024-04-22 (April 22, 2024)
The fonts on the instrument panel are too small to read. Do not have this problem on current 2nd car or other cars driven.
Owner-reported narrative. Look up ODI 11584527 at NHTSA ↗
Owner report 11584608 · 2024-04-22 (April 22, 2024)
Lexus is still not providing 2 key fobs on delivery. They are not listing the 2nd Key Program (23LJ01) as a campaign on their vehicle mobile software. The "digital key" is glitchy and not a safe and secure option - it seems to be a way for Lexus to periodically generate more profit at the expense of customer safety and security.
Owner-reported narrative. Look up ODI 11584608 at NHTSA ↗
Owner report 11591818 · 2024-05-31 (May 31, 2024)
The contact owns a 2024 Lexus RX450. The contact stated that upon attempting to enter the vehicle, the vehicle failed to unlock with the key fob, prompting the contact to attempt to manually unlock the vehicle; however, the vehicle failed to unlock. The contact called Roadside Assistance and was determined that the battery was drained and was able to jumpstart the vehicle after using a Slim Jim to open the door. There was no warning light illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The contact was …
Owner-reported narrative. 1,500 miles reported. Look up ODI 11591818 at NHTSA ↗
Owner report 11592892 · 2024-06-06 (June 6, 2024)
I have purchased a new Lexus RX 350 2024 from South County Lexus in Mission Viejo in March 2024. Upon completion of the purchase, I was informed that I get only one key for the car as there is a shortage of the keys. I was told that it will take a few months to get a 2nd key. Now it is June 6, 2024. I called the Lexus dealership as well as corporate office. I was informed that I probably will get the key in August 2024. I find it absolutely unacceptable. It creates a safety hazard when a 2nd key is not available.
Owner-reported narrative. Look up ODI 11592892 at NHTSA ↗
Owner report 11603533 · 2024-07-20 (July 20, 2024)
We just pick up this car last week from the dealership here at San Antonio. TX. As we were driving there is a downpour/rain due to hurricane beryl, turn on the wiper and did not work, just got stuck in the middle of the windshield. i almost got hit on the road because i can see in front of me. Maybe it is also my fault by not checking this things before i drove off. At this moment the car is back at the dealership and my service advisor says that the motor is defective and they will order the parts.
Owner-reported narrative. Look up ODI 11603533 at NHTSA ↗
Recall history
4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
24V482000 · Seats:Front Assembly:Head Restraint
Reported: 2024-06-27 (June 27, 2024)
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
Consequence: A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
Remedy: Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.
NHTSA campaign record ↗25V059000 · Seat Belts:Rear/Other:Webbing
Reported: 2025-02-06 (February 6, 2025)
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2025 Toyota Camry Hybrid, Lexus NX250, NX350, NX350 Hybrid, 2024-2025 Lexus RX350, RX350 Hybrid, and RX500 Hybrid vehicles. The second-row center seat belt webbing may be damaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."
Consequence: A damaged seat belt may not adequately restrain an occupant, increasing the risk of injury during a crash.
Remedy: Dealers will inspect the seat belt webbing and replace the seat belt assembly if necessary, free of charge. Owner notification letters were mailed March 20, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TA03 and 25LA03.
NHTSA campaign record ↗25V744000 · Back Over Prevention:Display Function
Reported: 2025-10-30 (October 30, 2025)
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
NHTSA campaign record ↗26V162000 · Back Over Prevention:Software
Reported: 2026-03-18 (March 18, 2026)
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2025 Lexus NX350, NX250, 2023-2026 RX350, and 2024-2026 TX350 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software or replace the rearview camera, as necessary, free of charge. Owner notification letters were mailed May 15, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26LB02 and 26LA02.
NHTSA campaign record ↗