2019 Lexus NX300: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
14 owner complaints analyzed
1 distinct recall campaigns
5,390 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 5 complaints include usable failure mileage.
Most common problems
Fuel System, Gasoline is the most frequently named component, appearing in 8 of 14 complaints (57.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 1 | 7.1% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Fuel System, Gasoline | 8 |
| Unknown Or Other | 3 |
| Air Bags | 1 |
| Vehicle Speed Control | 1 |
| Visibility/Wiper | 1 |
Fuel System, Gasoline: 8; Unknown Or Other: 3; Air Bags: 1; Vehicle Speed Control: 1; Visibility/Wiper: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 5 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 5; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (5). 9 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2018 | 1 |
| 2019 | 4 |
| 2020 | 3 |
| 2021 | 6 |
2018: 1; 2019: 4; 2020: 3; 2021: 6
Pattern summary
Fuel System, Gasoline leads the component reports. Braking behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11142966 · 2018-10-26 (October 26, 2018)
WHILE DRIVING ON A HIGHWAY AT ABOUT 35 MPH I HEARD A LIGHT "CLICKING" SOUND AND NOTICED A 0.5 INCH STAR-SHAPED CRACK RIGHT IN THE CENTER OF THE FRONT WINDSHIELD. AS I CONTINUED DRIVING THE CRACK STARTED GROWING ACROSS THE WINDSHIELD EVEN WHEN I PARKED THE CAR. OVERNIGHT, IT EXPANDED HORIZONTALLY AS CAN BE SEEN FROM THE ATTACHED "BEFORE AND AFTER" PHOTO AND IS NOW ALMOST 80% OF THE WINDSHIELD WIDTH. IN MY 50 YEARS OF DRIVING EXPERIENCE HAVING BEEN THROUGH A GOOD DOZEN OF SIMILAR SITUATIONS I HAVE NEVER SEEN ANYTHING LIKE IT WHEN TINY CHIPS OR …
Owner-reported narrative. 5,390 miles reported. Look up ODI 11142966 at NHTSA ↗
Owner report 11164558 · 2019-01-02 (January 2, 2019)
THERE IS A REFLECTION ON THE INSIDE OF FRONT WINDOW SHIELD FROM THE SILVER TRIM THAT SURROUNDS THE DASHBOARD MEDIA SCREEN...IF THE SUN IS SHINING OR AT NIGHT THERE IS NO PROBLEM. THIS REFLECTION IS VERY ANNOYING AND TAKES ATTENTION AWAY FROM DRIVING SAFELY. I MENTIONED THIS TO AN EMPLOYEE AT THE DEALERSHIP AND HE REPLIED...YES I ALSO HAVE A NEW NX AND I SEE IT BUT IT DOESN'T BOTHER ME!! IT SURE BOTHERS ME.
Owner-reported narrative. Look up ODI 11164558 at NHTSA ↗
Owner report 11171987 · 2019-01-24 (January 24, 2019)
ON DECEMBER 28 RETURNING FROM A CHRISTMAS HOLIDAY MY WINDSHIELD WAS HIT BY A PEBBLE IN THE RAIN DRIVING ON THE HIGHWAY. IT STARTED AS A SMALL STAR AT THE POINT OF IMPACT BUT THE WINDSHIELD BEGAN TO CRACK ACROSS THE WINDSHIELD. I TOOK IT TO LEXUS MY LEXUS TIRE AND WINDSHIELD INSURANCE DID NOT COVER THE CRACKED WINDSHIELD. I SPENT A $500 DEDUCTIBLE FROM MY CAR INSURANCE AND HAD THE WINDSHIELD REPLACED. I NEVER HAVE SEEN ANYTHING LIKE IT. I HAD A TOYOTA 1996 CAMRY NEW FOR 23 YEARS AND I HAVE NEVER HAD A PEBBLE GROW FROM A STAR SHAPE NICK TO A FULL…
Owner-reported narrative. 5,000 miles reported. Look up ODI 11171987 at NHTSA ↗
Owner report 11171992 · 2019-01-24 (January 24, 2019)
ON DECEMBER 28 RETURNING FROM A CHRISTMAS HOLIDAY MY WINDSHIELD WAS HIT BY A PEBBLE IN THE RAIN DRIVING ON THE HIGHWAY. IT STARTED AS A SMALL STAR AT THE POINT OF IMPACT BUT THE WINDSHIELD BEGAN TO CRACK ACROSS THE WINDSHIELD. I TOOK IT TO LEXUS MY LEXUS TIRE AND WINDSHIELD INSURANCE DID NOT COVER THE CRACKED WINDSHIELD. I SPENT A $500 DEDUCTIBLE FROM MY CAR INSURANCE AND HAD THE WINDSHIELD REPLACED. I NEVER HAVE SEEN ANYTHING LIKE IT. I HAD A TOYOTA 1996 CAMRY NEW FOR 23 YEARS AND I HAVE NEVER HAD A PEBBLE GROW FROM A STAR SHAPE NICK TO A FULL…
Owner-reported narrative. 5,800 miles reported. Look up ODI 11171992 at NHTSA ↗
Owner report 11245330 · 2019-08-20 (August 20, 2019)
TL* THE CONTACT RENTED A 2019 LEXUS NX300. WHILE DRIVING AT 40 MPH, A VEHICLE FAILED TO YIELD AT THE RED LIGHT AND CRASHED INTO THE FRONT DRIVER'S SIDE DOOR PUSHING THE VEHICLE VEHICLE INTO THE RIGHT LANE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUFFERED INJURIES TO THE HIP AND HEAD TO THE WINDOW THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED UNDER CASE NUMBER 41240. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND FILED A CASE UNDER NUMBER: 190731-000361. THE VEHICLE WAS TOWED TO THE DEALER (DEALER INFORMATION WAS NOT KNOWN) BY …
Owner-reported narrative. 40 miles reported. Look up ODI 11245330 at NHTSA ↗
Owner report 11299540 · 2020-01-15 (January 15, 2020)
AFTER READING THE RECALL FOR 2019 NX300, I REALIZED IT COULD BE TRUE. A WEEK AGO I WAS DRIVING ON FREEWAY AT ABOUT 55 MPH, DECIDED TO CHANGE THE LANE TO MY RIGHT WHICH WAS DEFINITELY GETTING IN-FRONT OF ANOTHER CAR WHICH MAY HAVE HAD BEEN @ 55MPH AND COUPLE CARS BEHIND ME. BEST OPTION WAS TO ACCELERATE SO I COULD BE IN THE NEXT LANE QUICKLY AND SAFELY - GUESS WHAT...IT TOOK A WHILE FOR MY CAR TO PICK UP THAT IMMEDIATE ACCELERATION TO THE RIGHT LANE. I ENDED UP SLOWING DOWN THE CAR WHO DEFINITELY MUST HAVE APPLIED BRAKE. I SURE HAD A GOOD GAP …
Owner-reported narrative. 12,000 miles reported. Look up ODI 11299540 at NHTSA ↗
Owner report 11384051 · 2020-12-18 (December 18, 2020)
TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Owner-reported narrative. Look up ODI 11384051 at NHTSA ↗
Owner report 11385753 · 2020-12-31 (December 31, 2020)
TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WILDE LEXUS SARASOTA (4883 CLARK RD, SARASOTA, FL 34233, [phone removed]) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT WAS CONCERNED ABOUT DRIVING THE VEHICLE. THE …
Owner-reported narrative. Look up ODI 11385753 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
20V682000 · Fuel System, Gasoline:Delivery:Fuel Pump
Reported: 2020-11-04 (November 4, 2020)
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Consequence: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
NHTSA campaign record ↗