2004 Lexus IS: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
10 owner complaints analyzed
0 distinct recall campaigns
74,838 mi median reported failure mileage
Scope: 2004 model year. Data snapshot: . 8 complaints include usable failure mileage.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 5 of 10 complaints (50.0%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 5 |
| Air Bags | 3 |
| Structure | 3 |
| Wheels | 1 |
Unknown Or Other: 5; Air Bags: 3; Structure: 3; Wheels: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 2 |
| 50,000 to 74,999 | 2 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 3 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 2; 50,000 to 74,999: 2; 75,000 to 99,999: 1; 100,000 to 149,999: 3; 150,000 and above: 0
100,000 to 149,999 miles has the most reports with usable mileage (3). 2 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2012 | 1 |
| 2014 | 2 |
| 2015 | 7 |
2012: 1; 2014: 2; 2015: 7
Pattern summary
Unknown Or Other leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10458729 · 2012-05-16 (May 16, 2012)
THERE IS A DANGEROUS POTHOLE EASTBOUND ON LIE NEAR FRESH MEADOWS EXIT. DUE TO HEAVY TRAFFIC, THE POTHOLE WAS UNAVOIDABLE AS WE WERE LESS THAN 20 FEET BETWEEN THE CAR AHEAD OF US. THE POTHOLE WAS ON THE MIDDLE LANE. IT RESULTED IN A FLAT, A TOW, AND A BRAND NEW TIRE REPLACEMENT.
Owner-reported narrative. 103,000 miles reported. Look up ODI 10458729 at NHTSA ↗
Owner report 10627142 · 2014-08-21 (August 21, 2014)
DASHBOARD HAS BEEN DETERIORATING FOR SEVERAL YEARS. CONTACTED DEALER AND LEXUS HEADQUARTERS AND WAS TOLD THEY DID NOT HAVE TO DO ANYTHING AS CAR WAS NO LONGER UNDER WARRANTY. I EXPECT BETTER FROM A SO-CALLED LUXURY VEHICLE. MY DAUGHTER'S 1998 ACURA'S DASHBOARD IS STILL PRISTINE. NOT ONLY DOES THE MELTING MATERIAL LEAVE BLACK MARKS ON ANYTHING IT TOUCHES, BUT I AM CONCERNED ABOUT TOXICITY. *TR
Owner-reported narrative. Look up ODI 10627142 at NHTSA ↗
Owner report 10652898 · 2014-11-05 (November 5, 2014)
MY DASHBOARD IS MELTING. THE PLASTIC IS STICKY AND LEAVES A BLACK FILM ON ANYTHING THAT TOUCHES IT INCLUDING FINGERS AND CLOTHING. THE BLACK RESIDUE IS VERY DIFFICULT TO GET OFF ONCE IT IS ON SOMETHING. JUST WASHING HANDS MULTIPLE TIMES WITH SOAP AND WATER IS NOT ENOUGH TO REMOVE IT. *TR
Owner-reported narrative. 61,247 miles reported. Look up ODI 10652898 at NHTSA ↗
Owner report 10669938 · 2015-01-04 (January 4, 2015)
MY 2004 IS300 WAS INVOLVED IN AN ACCIDENT AT APPROXIMATELY 30 MPH AND NO AIR BAGS DEPLOYED. THE OTHER VEHICLE (SATURN) HIT MY CAR ON THE FRONT DRIVER SIDE, DAMAGING THE SUSPENSION, FENDER, BUMPER, AND SURROUNDING PARTS. AFTER IMPACT MY CAR WENT UP THE CURB, OVER SOME LARGE ROCKS AND RESTED ON AN INCLINE. I SUFFERED NECK, SHOULDER, AND BACK PAIN AND WAS TREATED BY A CHIROPRACTOR. NO AIR BAGS DEPLOYED AT ANY TIME. MY CAR WAS REPAIRED AND I AM CURRENTLY DRIVING IT. *TR
Owner-reported narrative. 101,350 miles reported. Look up ODI 10669938 at NHTSA ↗
Owner report 10669951 · 2015-01-04 (January 4, 2015)
THE DASHBOARD ON MY 2004 LEXUS IS300 IS MELTING; FEELS STICKY TO THE TOUGH, FINGERPRINTS CAN OCCUR, SCRATCHES VERY EASILY, AS TIME GOES BY IT BECOMES LESS AND LESS ATTRACTIVE, HAVE TO BE EXTREMELY CAREFUL WITH IT, AND WHILE CLEANING IT. I CONTACTED LEXUS AND THERE IS NO REMEDIATION ON THEIR PART. *TR
Owner-reported narrative. 79,675 miles reported. Look up ODI 10669951 at NHTSA ↗
Owner report 10716209 · 2015-05-13 (May 13, 2015)
THE DASHBOARD IS MELTING. WHEN TOUCHED IT LEAVES PRINTS AND FEELS STICKY. IT'S BEEN ON GOING FOR A FEW YEARS AND HAS GOTTEN WORSE. I'M CONCERNED IT MAY BE TOXIC.
Owner-reported narrative. Look up ODI 10716209 at NHTSA ↗
Owner report 10716277 · 2015-05-13 (May 13, 2015)
2004 LEXUS IS300 PURCHASED FROM THE ORIGINAL OWNER IN 2008. AS EVIDENCED BY MANY CLAIMS ON DIFFERENT LEXUS/TOYOTA VEHICLES THE DASHBOARD AND CENTER CONSOLE IS "MELTING." 2006 AND UP LEXUS IS MODELS HAVE AN EXISTING RECALL. 2002-2005 LEXUS IS MODELS DO NOT HAVE THIS RECALL ALTHOUGH THE ISSUE IS EXACTLY THE SAME. BEING A FATHER OF A 5-YEAR OLD DAUGHTER WHO RIDES IN THIS VEHICLE MY SAFETY CONCERNS ARE THREEFOLD... 1. FUMES AND/OR VAPORS BEING RELEASED INTO THE AIR AND BEING INHALED BY MYSELF AND/OR DAUGHTER. 2. AIRBAG PANEL IS AFFECTED…
Owner-reported narrative. 70,000 miles reported. Look up ODI 10716277 at NHTSA ↗
Owner report 10731793 · 2015-07-02 (July 2, 2015)
I HAVE A 2004 LEXUS IS300 AND HAVE THE SAME DASH MELTING ISSUE THAT OTHER PEOPLE IS HAVING. STARTING FROM 2007 THE DASH STARTED TO MELT AND TOOK TO DEAL BACK THEN AND THEY REFUSE TO DO ANYTHING. RECENTLY GOT A LETTER FOR WARRANTY ENHANCEMENT NOTICE FOR MY OTHER 2007 LEXUS ES350 WITH SAME ISSUE OF MELTING DASH. I THINK LEXUS SHOULD ALSO DO A REPLACEMENT FOR ALL 2004 IS300 FOR DASH PROBLEM.
Owner-reported narrative. 48,000 miles reported. Look up ODI 10731793 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.