2015 Keystone RAPTOR: complaints, problems and recalls

WE USED OUR NEW RAPTOR FOR A SHORT TRIP & THE REFRIGERATOR STOPPED WORKING USING AC. WE MADE ARRANGEMENTS TO HAVE IT SERVICED AT A KEYSTONE DEALER. THEY FELT THE GFI WAS TRIPPED & RESET IT. WE HAD DONE ALL THAT TYPE OF TROUBLESHOOTING & WERE NOT CONFIDENT THE ISSUE WAS THAT SIMPLE. IT WAS WINTER AND WE PUT THE UNIT IN STORAGE. WE GOT IT OUT LAST WEEK TO PREPARE FOR OUR 1ST TRIP OF THE YEAR. THE REFRIGERATOR STILL DID NOT WORK AND THE GFI WOULD NOT RESET. WE STARTED TO TRACE THE PROBLEM OURSELVES. MY HUSBAND CHECKED SEVERAL OUTLETS TO SEE WHA…

Owner-reported narrative. Look up ODI 10715058 at NHTSA ↗

TL* THE CONTACT OWNS A 2015 KEYSTONE RAPTOR. THE CONTACT STATED THAT TOP DRIVER SIDE STEP FRACTURED WHILE ENTERING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED WITH A FAULTY PIN THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V825000 (EQUIPMENT). THE FAILURE MILEAGE WAS UNKNOWN.

Owner-reported narrative. Look up ODI 10954188 at NHTSA ↗

THE DEXTER 7000 LB TANDEM AXLES AND SPRINGS DO NOT PROPERLY SUPPORT THE EMPTY FIFTH WHEEL TRAVEL TRAILER. THE LEAF SPRINGS ARE COLLAPSING CAUSING VERY UNEVEN TIRE WEAR.

Owner-reported narrative. 2,000 miles reported. Look up ODI 11299355 at NHTSA ↗

Reported: 2015-02-23 (February 23, 2015)

Keystone RV Company (Keystone) is recalling certain model year 2013-2015 Montana vehicles manufactured November 1, 2012, to May 22, 2014, 2014-2015 Raptor vehicles manufactured February 3, 2014, to January 15, 2015, and 2015 Dutchmen Voltage vehicles manufactured May 6, 2014, to February 3, 2015. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used.

Consequence: If the rivet shears causing the quad step to fail, the step user may fall, increasing the risk of personal injury.

Remedy: Keystone will notify owners, and dealers will inspect and replace two rivets joining the second and third step, and replace four rivets on the top step with fasteners, free of charge. The recall began on April 7, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-224.

Reported: 2015-05-27 (May 27, 2015)

Keystone RV Company (Keystone) is recalling certain model year 2015 Keystone Sprinter, Cougar, Montana, Montana High Country, Outback, Bullet, Avalanche, Alpine, Fuzion, Impact, Laredo, Raptor, Carbon, and Passport, and Dutchmen Kodiak, Aerolite, Denali, and Voltage vehicles. In the affected vehicles, the screws that attach the expanding room to the sliding mechanism cable may fail allowing the room to extend unintentionally while the vehicle is in motion.

Consequence: If the room extends while vehicle is in motion, there is an increased risk of a crash.

Remedy: Keystone has notified owners, and dealers will replace the screws that secure the drive chain, free of charge. The recall began on June 18, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-225.

Reported: 2016-11-15 (November 15, 2016)

Keystone RV Company (Keystone) is recalling certain model year 2015-2016 Keystone Carbon, Fuzion, Impact, Raptor, and Dutchmen Voltage toy hauler fifth wheels equipped with aluminum black ladders manufactured by Christianson Industries. The affected ladders have retractable hinges, each with a welded 'top hat' that can separate from the hinge.

Consequence: If the hinges separate from the ladder while in use, the ladder may fall from the vehicle, increasing the risk of injury.

Remedy: Keystone will notify owners, and dealers will install a hinge brace over the back of the existing hinges, free of charge. The recall began on November 29, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-267.

Reported: 2017-11-22 (November 22, 2017)

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.