2002 Keystone MONTANA: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
7 owner complaints analyzed
2 distinct recall campaigns
3,000 mi median reported failure mileage
Scope: 2002 model year. Data snapshot: . 2 complaints include usable failure mileage.
Most common problems
Equipment:Recreational Vehicle/Trailer is the most frequently named component, appearing in 4 of 7 complaints (57.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 1 | 14.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Equipment:Recreational Vehicle/Trailer | 4 |
| Structure | 2 |
| Power Train:Axle Assembly | 1 |
| Service Brakes, Hydraulic | 1 |
| Steering:Linkages:Knuckle:Spindle:Arm | 1 |
| Suspension | 1 |
| Trailer Hitches | 1 |
Equipment:Recreational Vehicle/Trailer: 4; Structure: 2; Power Train:Axle Assembly: 1; Service Brakes, Hydraulic: 1; Steering:Linkages:Knuckle:Spindle:Arm: 1; Suspension: 1; Trailer Hitches: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 5 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2007 | 2 |
| 2008 | 2 |
| 2009 | 2 |
| 2010 | 1 |
2007: 2; 2008: 2; 2009: 2; 2010: 1
Pattern summary
Equipment:Recreational Vehicle/Trailer leads the component reports. Braking behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10192423 · 2007-06-04 (June 4, 2007)
TL*THE CONTACT OWNS A DOMETIC REFRIGERATOR, MODEL RM2852. THE REFRIGERATOR WAS SERVICED FOR NHTSA RECALL # 06E076000 (EQUIPMENT:RECREATIONAL VEHICLE). THE VEHICLE WAS TAKEN TO THE DEALER FOR THE REPAIR WHO CHARGED $149.33 FOR LABOR. THE WORK ORDER SPECIFICALLY STATED, "PERFORMED RECALL WORK" AND NO OTHER WORK WAS AUTHORIZED. THE PURCHASE DATE WAS UNKNOWN. THE CONSUMER PROVIDED A COPY OF THE INVOICE FOR REPAIR. UPDATED 07/05/07 *TR
Owner-reported narrative. Look up ODI 10192423 at NHTSA ↗
Owner report 10195440 · 2007-07-05 (July 5, 2007)
SPINDLE BENT, CAUSING BRAKES TO STICK. HAD TO REPLACE AXLE. DID HAVE AN AXLE. *AK
Owner-reported narrative. Look up ODI 10195440 at NHTSA ↗
Owner report 10227152 · 2008-05-09 (May 9, 2008)
TL*THE CONTACT OWNS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06E076000 (EQUIPMENT:RECREATIONAL VEHICLE) ON MARCH 11, 2008. THE NOTICED INDICATED THE RISK OF A POTENTIAL FIRE HAZARD. HE TOOK THE VEHICLE TO THE DEALER TO HAVE THE RECALL REPAIR PERFORMED IN APRIL OF 2008; HOWEVER, THE DEALER REFUSED AND STATED THAT THE REPAIRS STOPPED ON APRIL 1, 2008. THE SERVICE MANAGER AT THE DEALER INFORMED THE CONTACT THAT HE WAS THE FOURTH CONSUMER THAT WAS DENIED THE REPAIR. THE CONTACT CON…
Owner-reported narrative. Look up ODI 10227152 at NHTSA ↗
Owner report 10236212 · 2008-07-29 (July 29, 2008)
TL*THE CONTACT OWNS A 2002 KEYSTONE MONTANA, MODEL NUMBER 2955RL. THE AXLE HAS A DEFECT THAT IS WEARING THE TIRES. IN OCTOBER OF 2007, THE CONTACT PLACED NEW TIRES ON THE TRAILER. IN JANUARY OF 2008, THE TIRES HAD TO BE REPLACED. HE WILL TAKE THE TRAILER TO THE DEALER FOR A DIAGNOSIS. THE CURRENT AND FAILURE MILEAGES WERE 3,000.
Owner-reported narrative. 3,000 miles reported. Look up ODI 10236212 at NHTSA ↗
Owner report 10254135 · 2009-01-07 (January 7, 2009)
TL*THE CONTACT OWNS A 2002 KEYSTONE MONTANA. THE CONTACT STATED THAT THE FIBER GLASS HAD A CRACK CAUSED BY THE FLEXING OF THE HITCH, WHICH COULD NOT SUPPORT THE TRAILER. HE HAS EXPERIENCED MULTIPLE FAILURES WITH THE HYDRAULIC AND STATED THAT THE VEHICLE WAS DESIGNED POORLY. THE MANUFACTURER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND COULD NOT MAKE ANY REPAIRS. THERE WAS NO CRACK AT THE TIME OF THE PURCHASE. THE FAILURE MILEAGE WAS 3,000. UPDATED 02-18-09 *BF UPDATED 02/18/09. *JB
Owner-reported narrative. 3,000 miles reported. Look up ODI 10254135 at NHTSA ↗
Owner report 10270076 · 2009-05-27 (May 27, 2009)
I HAVE A 2002 KEYSTONE MONTANA FIFTH WHEEL RV. LAST YEAR I TOOK IT IN THE SHOP BECAUSE MY SLIDEOUT WAS MOVING WHEN IT WAS HOOKED TO THE TOW VEHICLE. LONG STORY SHORT, IT HAS BEEN IN THE SHOP FOUR TIMES AND THEIR ARE STILL PROBLEMS WITH THE FRAME. THE PROBLEM IS THE WELDS KEEP BREAKING ON THE FRAME. THE SHOP TOLD ME I WAS LUCKY, THAT WITH THE WAY THE WELDS ARE BREAKING, THE WHOLE UNIT COULD HAVE FALLEN APART OR OFF THE FRAME WHILE ON THE HIGHWAY. STILL NOT SURE HOW TO FIX THIS. THERE WERE NO INCIDENTS CAUSED THE FAILURE. SO FAR IT HAS COST CLOSE…
Owner-reported narrative. Look up ODI 10270076 at NHTSA ↗
Owner report 10359748 · 2010-10-06 (October 6, 2010)
2002 KEYSTONE MONTANA. CONSUMER WRITES REGARDING DEFECTIVE DOMESTIC REFRIGERATOR AND RECALL NOTICE. *TGW THE CONSUMER STATED THE RV CAUGHT ON FIRE DUE TO THE DEFECTIVE REFRIGERATOR. THE CONSUMER STATED HE NEVER RECEIVED A RECALL NOTICE. THE CONSUMER WAS INFORMED THAT A RECALL NOTICE HAD BEEN SENT TO HIS RESIDENCE. HOWEVER, THE CONSUMER STATED HE MOVED FROM THAT ADDRESS WHICH IS NOW A RENTAL PROPERTY. *JB
Owner-reported narrative. Look up ODI 10359748 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
07V134000 · Equipment:Recreational Vehicle/Trailer
Reported: 2007-03-22 (March 22, 2007)
CERTAIN FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN CERTAIN TUBING IN THE REFRIGERATOR WHICH COULD ALLOW PRESSURIZED FLAMMABLE COOLANT SOLUTION TO BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Consequence: THIS COULD RESULT IN A FIRE.
Remedy: KEYSTONE RV WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURNER HOUSING AND THERMAL FUSES FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE RV AT 574-535-2100.
NHTSA campaign record ↗10V521000 · Equipment
Reported: 2010-10-27 (October 27, 2010)
KEYSTONE IS RECALLING CERTAIN RECREATIONAL VEHICLES EQUIPPED WITH DIMPLEX ELECTRAFLAME, SYMPHONY, OR OPTIFLAME BRANDED ELECTRIC FIREPLACES, STOVES, AND FIREPLACE INSERTS. THE PLUG IN REMOTE CONTROL RECEIVER FOR THE FIREPLACE CAN OVERHEAT.
Consequence: AN OVERHEATED RECEIVER COULD CAUSE A FIRE.
Remedy: KEYSTONE IS WORKING WITH DIMPLEX AND DIMPLEX WILL PROVIDE OWNERS A FREE REPLACEMENT PLUG-IN REMOTE CONTROL KIT. THE SAFETY RECALL BEGAN ON JANUARY 28, 2011. OWNERS MAY CONTACT DIMPLEX NORTH AMERICA CUSTOMER SERVICE AT 1-888-346-7539.
NHTSA campaign record ↗