2016 Jayco Travel Trailer WHITE HAWK: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
5 owner complaints analyzed
2 distinct recall campaigns
2,610 mi median reported failure mileage
Scope: 2016 model year. Data snapshot: . 2 complaints include usable failure mileage.
Most common problems
Suspension is the most frequently named component, appearing in 5 of 5 complaints (100.0%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Suspension | 5 |
| Wheels | 2 |
| Service Brakes | 1 |
Suspension: 5; Wheels: 2; Service Brakes: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 3 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2017 | 1 |
| 2018 | 3 |
| 2019 | 1 |
2017: 1; 2018: 3; 2019: 1
Pattern summary
Suspension leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11012422 · 2017-08-02 (August 2, 2017)
TL* THE CONTACT OWNS A 2016 JAYCO WHITE HAWK. THE CONTACT STATED THAT, HE NOTICED THAT THE REAR TIRES WERE MAKING AN ABNORMAL NOISE. THE CONTACT STATED THAT HE INSPECTED UNDERNEATH THE VEHICLE WHEN HE NOTICED THAT BOTH AXEL'S WERE RATED AT 3LBS EACH. THE CONTACT THEN REFERENCED NHTSA CAMPAIGN NUMBER: 16V158000 (SUSPENSION). THE VEHICLE WAS TAKEN TO POULSBO RV, LOCATED AT 12218 WA-99, EVERETT, WA 98204, PHONE NUMBER: [phone removed] WHERE IT WAS DIAGNOSED THAT BOTH AXEL'S WERE THE INCORRECT SIZE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER W…
Owner-reported narrative. 5,000 miles reported. Look up ODI 11012422 at NHTSA ↗
Owner report 11111435 · 2018-07-15 (July 15, 2018)
QUESTIONS CONCERNING AXLE WEIGHT RATINGS UNDER RV TRAVEL TRAILERS. PURCHASED NEW 2016 JAYCO, WHITE HAWK, 28DSBH TRAVEL TRAILER WEIGHING 6392 LBS. UNLOADED, WITH TANDEM 3500 LB. AXLES. MAXIMUM LOADED WEIGHT OF TRAILER 7500 LBS. ACCORDING TO STICKER ON THE UNIT. THIS IS 500 LBS. OVER THE 7000 LBS. AXLE WEIGHT RATING. TRAILER HAS HAD (2) BENT REAR AXLES, BENT SPRING HANGERS AND BROKEN SPRING HANGER WELDS. SELLING DEALER REPLACED REAR AXLE DEC.2017 WITH SAME 3500 LB. AXLE. AS OF JUNE 2018 WITH 220 MILES PUT ON TRAILER SINCE AXLE WAS REPLACED, NOW R…
Owner-reported narrative. 220 miles reported. Look up ODI 11111435 at NHTSA ↗
Owner report 11112473 · 2018-07-19 (July 19, 2018)
THE AXLES ON MY CAMPER HAVE BEEN REPLACED 4 TIMES. EACH TIME WITH THE SAME AXLE. WITH NO OTHER MODIFICATIONS. THE FIRST TIME ONLY THE REAR AXLE BENT BUT I WAS ABLE TO DRIVE BACK TO THE DEALER IN CT. THE SECOND TIME BOTH AXLES BENT AND IN THE FROM RIGHT WHEEL THE BREAKS, BEARINGS, BUSHING, HUB AND SPINDLE WERE ALL DESTROYED. THE WHEEL ALMOST FELL OFF. LIPPERT REPLACED ALL PARTS AND WHEN I RETURNED TO NY MY DEALER INSPECTED THE AXLES AND REPLACED THE SPRINGS, SHACKLES, AND A BUSHING IN JUNE 2018. ON JULY 4, 2018 THE REAR AXLE BENT AGAIN. I'VE NOW…
Owner-reported narrative. Look up ODI 11112473 at NHTSA ↗
Owner report 11114994 · 2018-07-31 (July 31, 2018)
ON JULY 25,2018 LIPPERT REPLACED A BENT AXLE ON MY WHITE HAWK TT. I STARTED MY DRIVE TOWARDS HOME AND AFTER LESS THAN 8 HOURS OF DRIVING THE NEW AXLE BENT. THIS OCCURED ON INTERSTATE 70 AS I WAS GOING AROUND INDIANAPOLIS, IN. THE AXLES ON THIS TRAVEL TRAILER ARE EACH RATED AT 3.500 LBS AND THE GROSS WEIGHT IS 7,500 LBS. THE AXLE DIAMETER IS 2 3/8 INCHES. LIPPERT IS REPLACING THEM AGAIN BUT THIS TIME WITH 3" DIAMETER TUBES. THE WEIGHT CAPACITY WILL STILL BE 3500 LBS. LIPPERT ASKED ME TO DRIVE FROM INDIANAPOLIS WHERE THEY BENT TO GOSHEN IN…
Owner-reported narrative. Look up ODI 11114994 at NHTSA ↗
Owner report 11228483 · 2019-06-30 (June 30, 2019)
TRAVEL TRAILER HAS WIDE STANCE AXLES MANUFACTURED BY LIPPERT COMPONENTS INC. THE AXLES MEASURE 2 3/8" DIAMETER AND THE REAR AXLE BENT PERMANENTLY CAUSING EXCESSIVE WEAR TO THE INSIDE EDGE OF THE REAR TIRES AND LEADING TO POTENTIAL TIRE FAILURE. PRIOR WHITE HAWK MODEL YEARS INCLUDING 2012 HAD SAME PROBLEM WITH 2 3/8 INCH DIAMETER DEXTER AXLES THAT WERE UPGRADED TO 3 INCH TO RESOLVE THE PROBLEM.
Owner-reported narrative. Look up ODI 11228483 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
16V158000 · Suspension:Rear:Axle:Non-Powered Axle Assembly
Reported: 2016-03-17 (March 17, 2016)
Jayco, Inc. (Jayco) is recalling certain model year 2016 White Hawk travel trailers, model 25BHS, manufactured on March 3, 2016. The affected trailers were incorrectly built on axles rated for 3000 lbs., when they should have been built with axles that have a capacity of 3500 lbs.
Consequence: If the trailer is loaded to the capacity listed on the label, trailer handling may be affected, increasing the risk of a crash.
Remedy: All of the affected trailers have been quarantined at Jayco dealers prior to their sale and thus no owner notification letters will be sent. Dealers will install the correct axles, free of charge. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901291.
NHTSA campaign record ↗16V560000 · Electrical System: Integrated Trailer Brake Control
Reported: 2016-07-27 (July 27, 2016)
Jayco, Inc. (Jayco) is recalling certain model year 2016-2017 Jay Feather, Jay Flight, Jay Flight SLX, Eagle, White Hawk, and Octane travel trailers manufactured January 5, 2016, to July 18, 2016, equipped with a Sway Command anti-sway system. When connected to certain tow vehicles that have an integrated brake controller, and after the anti-sway system has applied the trailer brakes in response to a sway event, the trailer brakes may no longer function to slow or stop the trailer.
Consequence: A loss of trailer brakes may lengthen the distance needed to stop the vehicle and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Jayco will notify owners, and dealers will remove the Sway Command system from the affected travel trailers, free of charge. The recall began on August 3, 2016. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901308.
NHTSA campaign record ↗