2013 Heartland ELK RIDGE: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
3 owner complaints analyzed
1 distinct recall campaigns
1,400 mi median reported failure mileage
Scope: 2013 model year. Data snapshot: . 3 complaints include usable failure mileage.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Tires is the most frequently named component, appearing in 2 of 3 complaints (66.7%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Tires | 2 |
| Service Brakes | 1 |
| Suspension | 1 |
Tires: 2; Service Brakes: 1; Suspension: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 3 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 3; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (3). 0 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2014 | 2 |
| 2016 | 1 |
2014: 2; 2016: 1
Pattern summary
Tires leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10643181 · 2014-10-07 (October 7, 2014)
I HAVE A HEARTLAND TRAILER WHICH I PURCHASED NEW IN NOV OF 2012. ON OUR FIRST TRIP THE TIRE BLEW ON THE TRAILER. TRADED IT FOR THE SPARE AND THE WARRANTY COMPANY TREDIT REPLACED THE TIRE. TWO MONTHS LATER ANOTHER BLOWOUT WITH TWO OTHER TIRES. I REPLACED AL FOUR TIRE WITH A DIFFERENT BRAND. IN ASKING THE HEARTLAND OWNERS FORUM ABOUT THIS PROBLEM THE PAGE EXPLODED WITH MANY OTHER COMPLAINTS ABOUT TOWMAX TIRES. THIS IS A HUGE SAFETY PROBLEM WHICH NO ONE IS COMPLAINING ABOUT. *TR
Owner-reported narrative. 1,200 miles reported. Look up ODI 10643181 at NHTSA ↗
Owner report 10643720 · 2014-10-09 (October 9, 2014)
WHILE DRIVING ON HWY 101 THE REAR LEAF SPRINGS ON THE REAR AXLE SNAPPED. NOT A CLEAN BREAK BY A JAGGED ONE. THE REMAINING LEAF SPRINGS HELD. THE LEAF SPRINGS ACCORDING TO THE DEALER ARE RATED AT 3000 ON EACH SPRING. TOTAL 12000 LBS FOR A GVWR TRAILER OF 14600 LBS. I WOULD SAY THAT IS UNDER SPRUNG AND NO ROOM FOR ERROR. YOU NEED TO LOOK AT THIS. SPRINGS MADE BY LIPPERT COMPONENTS AND MADE IN CHINA. DEALER AND HEARTLAND BOTH DOING THE DANCE ON WARRANTY COVERAGE ECT ECT. THANKS *TR
Owner-reported narrative. 4,500 miles reported. Look up ODI 10643720 at NHTSA ↗
Owner report 10862339 · 2016-04-30 (April 30, 2016)
WHILE TOWING MY FIFTH WHEEL RV ON I40 APPROXIMATELY 30 MILES EAST OF SEVIERVILLE, TN. I HAD A BLOWOUT ON THE FRONT PASSENGER SIDE TIRE ON MY FIFTH WHEEL. MY SPEED WAS AROUND 60 MPH AND THE TIRES HAD LESS THAN 1500 TOTAL MILES SINCE NEW. I IMMEDIATELY PULLED OFF TO THE SIDE OF THE ROAD TO INSPECT THE DAMAGE AND PHONE FOR SERVICE.
Owner-reported narrative. 1,400 miles reported. Look up ODI 10862339 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
13V181000 · Equipment
Reported: 2013-05-07 (May 7, 2013)
Heartland Recreational Vehicles is recalling certain model year 2013-2014 Big Country, Bighorn, Elk Ridge, Elk Ridge Express, Landmark, Prowler, Sundance, Sundance XLT, and Silverado fith wheel and travel trailers manufactured February 13, 2013, through April 16, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.
Consequence: If motor damage has occurred, it is possible that the awning can unfurl unexpectedly, either while the trailer is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
Remedy: Heartland will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on May 20, 2013. A notification schedule has not yet been provided. Owners may contact Heartland Recreational Trailers at 1-888-262-5992 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed. Heartland's recall campaign number is 99-01-11.
NHTSA campaign record ↗