2021 Heartland CYCLONE: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
3 owner complaints analyzed
3 distinct recall campaigns
3,000 mi median reported failure mileage
Scope: 2021 model year. Data snapshot: . 1 complaints include usable failure mileage.
Most common problems
Electrical System:Propulsion System:Traction Battery:Management System/Energy Control Module (Bms/Becm):Software is the most frequently named component, appearing in 1 of 3 complaints (33.3%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System:Propulsion System:Traction Battery:Management System/Energy Control Module (Bms/Becm):Software | 1 |
| Suspension:Multiple Axle | 1 |
| Tires:Tread/Belt | 1 |
Electrical System:Propulsion System:Traction Battery:Management System/Energy Control Module (Bms/Becm):Software: 1; Suspension:Multiple Axle: 1; Tires:Tread/Belt: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 2 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2021 | 2 |
| 2025 | 1 |
2021: 2; 2025: 1
Pattern summary
Electrical System:Propulsion System:Traction Battery:Management System/Energy Control Module (Bms/Becm):Software leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11429553 · 2021-08-18 (August 18, 2021)
The contact owns a 2021 Heartland Cyclone travel trailer. The contact stated that the two axles that support the weight of the trailer were bent. The axles only supported 14,000 pounds however, the trailer weighs 15,320 pounds, which caused the axles to bend. The travel trailer was taken to an independent mechanic and the axles were straightened. The manufacturer was made aware of the failure and informed the contact that they would send out replacement axles. The failure mileage was approximately 3,000.
Owner-reported narrative. 3,000 miles reported. Look up ODI 11429553 at NHTSA ↗
Owner report 11430613 · 2021-08-26 (August 26, 2021)
The contact owns a 2021 Heartland Cyclone. The contact stated that the RV was parked at a campground charging station when the contact noticed there was dark grey smoke coming from inside of the RV under the bar area in the vehicle. The contact unplugged the main power from the vehicle and removed the fireplace station where the smoke was coming from to see that the outlet plugs and outlet box connection were burnt. The contact had a technician at the site inspect the RV and diagnosed the failure as a faulty outlet box and needed to be replace…
Owner-reported narrative. Look up ODI 11430613 at NHTSA ↗
Owner report 11676616 · 2025-07-28 (July 28, 2025)
We were driving north on [XXX] from Albuquerque to Aztec, NM driving between 65 and 70 mph. There was no debris in the road and the tire on the passenger rear axle blew out. The tread separation tore up the side skirt and trim. I checked the tire pressure on the other 5 tires and all were inflated to the recommended PSI. Navitrac N116 HD ST235/80R16 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Owner-reported narrative. Look up ODI 11676616 at NHTSA ↗
Recall history
3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
20V521000 · Equipment:Recreational Vehicle/Trailer | Structure
Reported: 2020-08-28 (August 28, 2020)
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2019-2021 Cyclone and 2020-2021 Bighorn Traveler, and Elkridge recreational trailers. Due to insufficient bracing, the front landing legs may buckle and collapse while the trailer is parked.
Consequence: If the landing legs buckle, the trailer will drop unexpectedly, increasing the risk of property damage, personal injury or death.
Remedy: Heartland will notify owners, and dealers will install a jack bracket to reinforce the landing legs, free of charge. The recall began October 9, 2020. Owners may contact Heartland customer service at 1-877-262-8032.
NHTSA campaign record ↗21V849000 · Electrical System:Wiring
Reported: 2021-11-01 (November 1, 2021)
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2020-2021 Heartland Cyclone and 2019-2021 Road Warrior Toy Hauler recreational trailers. The transfer switch wire securement lugs may have been improperly tightened during production, causing the wires to come loose.
Consequence: Loose wires can cause electrical arcing, increasing the risk of a fire.
Remedy: Dealers will inspect and tighten the securement lugs, free of charge. Owner notification letters were mailed December 16, 2021. Owners may contact Heartland customer service at 1-877-262-8032.
NHTSA campaign record ↗22V018000 · Tires:Tread/Belt
Reported: 2022-01-20 (January 20, 2022)
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2021-2022 Cyclone, Fuel, Gravity, and Warrior vehicles equipped with certain Sailun tires, sizes ST235/80R16 and ST235/85R16. Due to a manufacturing issue, the tires may experience a belt separation.
Consequence: Belt separation could lead to loss of vehicle control, increasing the risk of a crash.
Remedy: Dealers will inspect the tire DOT codes, and replace the tires as necessary, free of charge. Owner notification letters were mailed March 7, 2022. Owners may contact Heartland customer service at 1-877-262-8032 or Sailun customer service at 1-844-281-9696.
NHTSA campaign record ↗