2015 Heartland BIG HORN: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
5 owner complaints analyzed
2 distinct recall campaigns
3,000 mi median reported failure mileage
Scope: 2015 model year. Data snapshot: . 2 complaints include usable failure mileage.
Most common problems
Suspension is the most frequently named component, appearing in 2 of 5 complaints (40.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 1 | 20.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Suspension | 2 |
| Electrical System | 1 |
| Equipment | 1 |
| Equipment:Recreational Vehicle/Trailer | 1 |
| Structure:Body | 1 |
| Wheels | 1 |
Suspension: 2; Electrical System: 1; Equipment: 1; Equipment:Recreational Vehicle/Trailer: 1; Structure:Body: 1; Wheels: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 3 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2015 | 2 |
| 2017 | 1 |
| 2019 | 1 |
| 2021 | 1 |
2015: 2; 2017: 1; 2019: 1; 2021: 1
Pattern summary
Suspension leads the component reports. Braking behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10723645 · 2015-06-05 (June 5, 2015)
TL* THE CONTACT OWNS A 2015 HEARTLAND BIG HORN 3875FB RECREATIONAL TRAILER. THE CONTACT STATED THAT THE HOLDING TANK HEATER PAD BECAME OVERHEATED AND BURNED A HOLE INTO THE GRAY WATER TANK. THE FAILURE CAUSED A WATER LEAK. THE DEALER REPLACED BOTH THE HEATING TANK AND THE YETI PAD; HOWEVER, THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FIRE. ADDITIONALLY, THE BEDROOM SLIDE WOULD ATTRACT MOISTURE AND FROST THROUGHOUT THE WINTER. THE DEALER SENT SOMEONE TO MAKE REPAIRS TO THE INSULATION IN THE RECREATIONAL VEHICLE WHICH WAS VACUUM BONDED; H…
Owner-reported narrative. 1,000 miles reported. Look up ODI 10723645 at NHTSA ↗
Owner report 10807008 · 2015-11-13 (November 13, 2015)
CPSC: 2015 HEARTLAND BIGHORN WHEEL: CONSUMER STATED WHEN THE TECHNICIANS REPLACED A COOLING UNIT ON A NORCOLD REFRIGERATOR THAT LEAKED SODIUM CHROMATE, THE COOLANT UNIT BLEW UP AS IT WAS BEING REMOVED. THREE OF THE TECHNICIANS WERE TAKEN TO THE HOSPITAL FOR EMERGENCY TREATMENT FOR EXPOSURE TO SODIUM CHROMATE. *JB
Owner-reported narrative. Look up ODI 10807008 at NHTSA ↗
Owner report 11052934 · 2017-12-07 (December 7, 2017)
AN AXLE HANGER, WHICH WAS INVOLVED IN A RECALL, WAS IMPROPERLY WELDED AND BEGAN TO BREAK OFF OF THE FRAME. THIS OCCURRED WHILE TRAVELING DOWN A HIGHWAY IN OHIO. IT WAS WELDED BACK INTO PLACE ON THE HIGHWAY. AGAIN, WHILE TRAVELING DOWN A HIGHWAY IN MASSACHUSETTS IT BROKE COMPLETELY OFF. I HAVE BEEN IN CONTACT WITH HEARTLAND AND THEY DO NOT WISH TO HELP.
Owner-reported narrative. 5,000 miles reported. Look up ODI 11052934 at NHTSA ↗
Owner report 11231970 · 2019-07-15 (July 15, 2019)
TL* THE CONTACT OWNS A 2015 HEARTLAND BIG HORN. THE CONTACT STATED THAT THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 15V049000 (SUSPENSION) FAILED BECAUSE THE MANUFACTURER DID NOT PROVIDE THE PROPER WEIGHT DISTRIBUTION FOR THE AXLES. AS A RESULT, FOUR SHOCKS AND SPRINGS FAILED. WRATTEN TRAILER SALES (9209 US-11, ADAMS, NY 13605, [phone removed]) PERFORMED THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS UNSAFE. *DT*JB
Owner-reported narrative. Look up ODI 11231970 at NHTSA ↗
Owner report 11397104 · 2021-02-20 (February 20, 2021)
KEPT TAKING TIRES BACK BECAUSE THEY WOULDN'T HOLD AIR. THEY FINALLY DETERMINED THAT THERE WAS A CRACK IN THE WHEEL. HAD IT WELDED PER DEALER SUGGESTION. WAS TRAVELING TO TX TO WINTER. HAD BRAND NEW TIRES ON RV. AS I WAS DRIVING DOWN THE ROAD, THE WHEEL AND LUG NUTS JUST ROLLED OFF. WE HAD TO BE ESCORTED TO CAMPGROUND AND HAD TO WAIT 3 DAYS FOR PARTS. WAS CHARGED $1239.00I WAS TOLD THIS IS A PROBLEM WITH THESE WHEELS. WE HAD TO REPLACE THE HUB, THE BRAKES, LUG BOLTS AND NUTS AND ARE USING THE SPARE.
Owner-reported narrative. Look up ODI 11397104 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
15V049000 · Suspension:Rear:Axle:Non-Powered Axle Assembly
Reported: 2015-01-30 (January 30, 2015)
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2015 Heartland Big Country 3800FL vehicles manufactured October 22, 2014, to December 16, 2014 and 2015 Heartland Big Country 3900FLP vehicles manufactured September 23, 2014, to January 12, 2015, 2015 Heartland Big Horn 3750FL vehicles manufactured September 3, 2014, to January 14, 2015, and Landmark 365 Charleston vehicles manufactured on December 24, 2014. In the affected recreational vehicles, the axles may be placed too far forward on the frame resulting in improper weight distribution across the axles.
Consequence: Improper weight distribution across the axles may result in poor handling, increasing the risk of a crash.
Remedy: Heartland will notify owners, and dealers will move the axles rearward to help with weight distribution on the Big Horn, and 3800 FL Big Country, and will add a ballast to the pin box to improve handling the 3900 FLP Big Country, free of charge. The recall began February 16, 2015. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99-01-19.
NHTSA campaign record ↗15V482000 · Equipment:Other:Labels
Reported: 2015-07-30 (July 30, 2015)
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Consequence: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
Remedy: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
NHTSA campaign record ↗