2016 Heartland BIG COUNTRY: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
1 owner complaints analyzed
2 distinct recall campaigns
15,000 mi median reported failure mileage
Scope: 2016 model year. Data snapshot: . 1 complaints include usable failure mileage.
Most common problems
Tires is the most frequently named component, appearing in 1 of 1 complaints (100.0%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Tires | 1 |
Tires: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 0 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2018 | 1 |
2018: 1
Pattern summary
Tires leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11102014 · 2018-06-15 (June 15, 2018)
TL* THE CONTACT OWNS A 2017 (NA) HEARTLAND BIG COUNTRY 3650RL EQUIPPED WITH DYNAMIC SAILUN TIRES, SIZE: 235/85/R16. AFTER DRIVING 70 MPH AND STOPPING AT A REST AREA, THE CONTACT NOTICED THAT ALL FOUR TIRES WERE DETERIORATED. THE RECREATIONAL VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPLACEMENT OF THE TIRES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VEHICLE AND TIRES WERE NOT INCLUDED IN A RECALL. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 15,000.
Owner-reported narrative. 15,000 miles reported. Look up ODI 11102014 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
15V199000 · Equipment:Recreational Vehicle/Trailer
Reported: 2015-04-03 (April 3, 2015)
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2016 Big Country, Bighorn, Cyclone, Edge, Elkridge, North Trail, Prowler, Road Warrior, Sundance XLT, Torque, Wilderness and 2015-2016 Landmark 365 fifth wheel and travel trailers. In the affected vehicles, the bolts that attach the expanding room to the sliding mechanism chain may fail allowing the room to extend unintentionally while the vehicle is in motion.
Consequence: If the room extends while vehicle is in motion, there is an increased risk of a crash.
Remedy: Heartland will notify owners, and dealers will replace the defective bolts, free of charge. The recall began April 16, 2015. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99-01-21.
NHTSA campaign record ↗15V482000 · Equipment:Other:Labels
Reported: 2015-07-30 (July 30, 2015)
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Consequence: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
Remedy: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
NHTSA campaign record ↗