2002 Harley-Davidson SOFTAIL: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
4 owner complaints analyzed
0 distinct recall campaigns
750 mi median reported failure mileage
Scope: 2002 model year. Data snapshot: . 2 complaints include usable failure mileage.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Engine And Engine Cooling:Engine is the most frequently named component, appearing in 1 of 4 complaints (25.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Engine operation | 1 | 25.0% |
| Fuel system concerns | 1 | 25.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine And Engine Cooling:Engine | 1 |
| Fuel System, Gasoline:Storage:Tank Assembly | 1 |
| Power Train:Clutch Assembly | 1 |
| Vehicle Speed Control | 1 |
| Wheels | 1 |
Engine And Engine Cooling:Engine: 1; Fuel System, Gasoline:Storage:Tank Assembly: 1; Power Train:Clutch Assembly: 1; Vehicle Speed Control: 1; Wheels: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 2 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2002 | 1 |
| 2003 | 2 |
| 2005 | 1 |
2002: 1; 2003: 2; 2005: 1
Pattern summary
Engine And Engine Cooling:Engine leads the component reports. Engine operation appears in 1 complaint narratives. Fuel system concerns appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10001160 · 2002-12-18 (December 18, 2002)
THE MOTORCYCLE OVERHEATED EXCESSIVELY, WHICH WAS CAUSED BY THE OIL TANK BEING LOCATED DIRECTLY UNDER SEAT.TS ALSO THE CLUTCH WAS READJUSTED.*JB
Owner-reported narrative. Look up ODI 10001160 at NHTSA ↗
Owner report 10004304 · 2003-01-21 (January 21, 2003)
THE SPOKES ARE CORRODING AND TURNING BLACK AFTER ONLY TWO WEEKS OF OWNERSHIP. THE DEALER HAS BEEN CONTACTED. PH (MODEL/STANDARD FXSTI) SCC
Owner-reported narrative. 500 miles reported. Look up ODI 10004304 at NHTSA ↗
Owner report 10031431 · 2003-07-29 (July 29, 2003)
WHEN ACCELERATING THE MOTORCYCLE WILL NOT MOVE. WHEN CONSUMER OPENS THE THROTTLE COMPLETELY, MOTORCYCLE THEN LURCHES FORWARD, POSING A SAFETY HAZARD TO THE RIDER AND OTHER VEHICLES/PEDESTRIANS.*AK
Owner-reported narrative. 1,000 miles reported. Look up ODI 10031431 at NHTSA ↗
Owner report 10131971 · 2005-08-08 (August 8, 2005)
DT: THE CONTACT OWNED A 2002 HARLEY DAVIDSON SOFTAIL FXSTS. THE CONTACT WAS COMPLAINING ABOUT A FUEL SYSTEM PROBLEM. HE PURCHASED THE MOTORCYCLE BRAND NEW AND IN THE WINTER THE GAS TANK RUSTED IN LESS THAN THREE YEARS. . HARLEY DAVIDSON PUT A LINER INSIDE THE GAS TANK TO PREVENT IT FROM RUSTING AND IT DID NOT WORK. THE ACTUALLY LINER WAS PEELING AND COMING OFF INSIDE THE TANK. IF IT GOT THROUGH THE FUEL FILTER INTO THE CARBURETOR IT WOULD CAUSE THE MOTORCYCLE TO STALL. THE DEALERSHIP WOULD HAVE TO REPLACE THE FUEL TANK. CONSUMER C…
Owner-reported narrative. Look up ODI 10131971 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.