2017 Grand Design REFLECTION: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
25 owner complaints analyzed
5 distinct recall campaigns
1,850 mi median reported failure mileage
Scope: 2017 model year. Data snapshot: . 23 complaints include usable failure mileage.
Most common problems
Service Brakes is the most frequently named component, appearing in 18 of 25 complaints (72.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 18 | 72.0% |
| Electrical and battery issues | 3 | 12.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Service Brakes | 18 |
| Suspension | 5 |
| Equipment:Recreational Vehicle/Trailer | 3 |
| Unknown Or Other | 2 |
| Wheels | 2 |
| Fuel/Propulsion System | 1 |
| Structure:Body | 1 |
| Tires | 1 |
Service Brakes: 18; Suspension: 5; Equipment:Recreational Vehicle/Trailer: 3; Unknown Or Other: 2; Wheels: 2; Fuel/Propulsion System: 1; Structure:Body: 1; Tires: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 22 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 22; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (22). 2 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 3 |
| 2017 | 14 |
| 2018 | 2 |
| 2019 | 1 |
| 2020 | 3 |
| 2021 | 2 |
2016: 3; 2017: 14; 2018: 2; 2019: 1; 2020: 3; 2021: 2
Pattern summary
Service Brakes leads the component reports. Braking behavior appears in 18 complaint narratives. Electrical and battery issues appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10920095 · 2016-10-30 (October 30, 2016)
GREASE LEAKING FROM AXLE SEALS WITH EXTENSIVE CONTAMINATION OF BRAKES ON 2 OUT OF 4 WHEELS. A 3RD WHEEL IS JUST STARTING TO SHOW SIGNS OF GREASE LEAKING PAST SEAL WITH ONLY THE START OF CONTAMINATION OF BRAKE PAD. LIPPERT AXLE AND BRAKE ASSEMBLIES. APPROXIMATELY 3,420 MILES SINCE MANUFACTURE OF TRAILER IN JUNE 2016. SAFETY CONCERN IS LOSS OF BRAKING ABILITY ON A TRAILER WITH A GVWR OF 11,995 LBS. CONTAMINATION NOTED ON OCTOBER 30, 2016 WHEN OWNER PERFORMED INSPECTION OF AXLE AND BRAKE ASSEMBLIES AFTER LEARNING OF NUMEROUS OTHER OWNERS WITH…
Owner-reported narrative. 3,420 miles reported. Look up ODI 10920095 at NHTSA ↗
Owner report 10920407 · 2016-10-31 (October 31, 2016)
AT 1,850 MILES, THE BRAKES ON THIS UNIT WERE COMPLETELY SATURATED IN WHEEL BEARING GREASE CAUSING THEM TO BECOME INEFFECTIVE AT EVEN THE HIGHEST BRAKE CONTROLLER SETTING. ALL FOUR BRAKES WERE AFFECTED. A TRAILER OF THIS SIZE IS REQUIRED TO HAVE FUNCTIONING BRAKES. THE BRAKES ARE DESIGNED THAT THEY WILL STOP THE VEHICLE IF THE TRAILER BREAKS AWAY FROM THE TOW VEHICLE BY ACTIVATING A BATTERY CONTROLLED BREAK AWAY SWITCH. HOWEVER, SINCE THE BRAKES ARE CONTAMINATED WITH GREASE, THE VEHICLE WILL NOT BE ABLE TO STOP IN A SAFE DISTANCE. THIS IS M…
Owner-reported narrative. 1,850 miles reported. Look up ODI 10920407 at NHTSA ↗
Owner report 10935970 · 2016-12-17 (December 17, 2016)
A JUST PURCHASED NEW REFLECTION 337RLS THAT HAS A 11/30/16 DATE IN THE VEHICLE INFORMATION SHEET AND 11/24/16 DATE ON THE SERIAL NUMBER DATA SHEET. THE ONLY MILES ON THE UNIT WERE THE DELIVERY MILES FROM THE PLANT TO THE DEALER IN COLORADO AND THE ~400 MILES ADDED TO THOSE. ON THE TRIP HOME (THE 400 MILES), THE ELECTRIC BREAKS BECAME SIGNIFICANTLY LESS EFFECTIVE TO THE POINT WHERE THE BRAKE CONTROLLER GAIN HAD TO BE SET TO ITS MAXIMUM LEVEL RESULTING IN LIMITED 5TH BREAKING. THE DISCOVERY WAS SIGNIFICANTLY NERVE-RACKING AS DISCOVERY HA…
Owner-reported narrative. 1,800 miles reported. Look up ODI 10935970 at NHTSA ↗
Owner report 10939516 · 2017-01-03 (January 3, 2017)
JUST PURCHASED AN NEW TRAVEL TRAILER. MANY, MANY REPORTS OF LCI AXLE SEALS LEAKING AND DISPERSING GREASE ON BRAKE ASSEMBLIES. SURE ENOUGH, DEALER HAD TO REPLACE TWO OF FOUR BRAKE ASSEMBLIES, AS WELL AS ALL FOUR SEALS AS THEY ALL HAD LEAKED (TRAILER WAS NEW, JUST DROVE TO DEALER FROM FACTORY). THIS ISSUE NEEDS TO BE CORRECTED BEFORE SOMEONE IS HURT.
Owner-reported narrative. 2,500 miles reported. Look up ODI 10939516 at NHTSA ↗
Owner report 10946574 · 2017-01-20 (January 20, 2017)
THIS NEW VEHICLE, A 9000 LB UVW, WAS DELIVERED WITH BRAKES CONTAMINATED WITH GREASE RENDERING THEM INEFFECTIVE AND CREATING AN UNSAFE CONDITION. NO ACCIDENT OCCURED. THE BRAKES ARE GOING TO BE REPLACED. WHEEL BEARING GREASE BREACHED THE HUB SEALS, CONTAMINATING THE BRAKE DRUMS AND BRAKE SHOES.
Owner-reported narrative. 100 miles reported. Look up ODI 10946574 at NHTSA ↗
Owner report 10947412 · 2017-01-24 (January 24, 2017)
TL* THE CONTACT OWNS A 2017 GRAND DESIGN REFLECTION RV. THE CONTACT STATED THAT THERE WAS AN ABNORMAL PROPANE FUEL ODOR EMITTING FROM THE RV. THE RV WAS INSPECTED BY A SERVICE TECHNICIAN WHO STATED THAT THE FUEL LINE SHOWED EVIDENCE THAT A RODENT CHEWED THROUGH THE PROPANE FUEL LINE, WHICH NEEDED TO BE REPLACED. THE RV WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60.
Owner-reported narrative. 60 miles reported. Look up ODI 10947412 at NHTSA ↗
Owner report 10955430 · 2017-02-18 (February 18, 2017)
LEAKING GREASE SEALS ON BOTH PASSENGER SIDE AXLES CONTAMINATING BRAKE SHOES. I HAD DEALER PULL THE BRAKE DRUMS PRIOR TO DELIVERY OF OUR NEW TRAILER AND WE FOUND GREASE CONTAMINATION. THE TRAILER ONLY HAD BEEN TRANSPORTED FROM INDIANA TO FLORIDA DEALER.
Owner-reported narrative. 1,200 miles reported. Look up ODI 10955430 at NHTSA ↗
Owner report 10956632 · 2017-02-23 (February 23, 2017)
WHEEL GREASE SEALS ARE LEAKING ON THE NEW TRAILER (2 OF 4 SEALS). THIS IS A NEW TRAILER AND I HAVE ONLY PUT ON ABOUT 50 MILES. THERE HAS BEEN NUMEROUS COMPLAINTS ON THIS ISSUE WITH GRAND DESIGN TRAILERS.
Owner-reported narrative. 50 miles reported. Look up ODI 10956632 at NHTSA ↗
Recall history
5 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
16V355000 · Equipment:Recreational Vehicle/Trailer:Lpg Systems:Lines And Fittings
Reported: 2016-05-25 (May 25, 2016)
Grand Design RV, LLC (Grand Design) is recalling certain model year 2016-2017 Imagine and Reflection recreational trailers manufactured January 15, 2016 to May 4, 2016. The MB Sturgis LP regulator on these vehicles may allow propane gas to leak into the regulator sight glass causing it to degrade and potentially crack.
Consequence: If the indicator sight glass cracks, propane gas may leak out, increasing the risk of a fire.
Remedy: Grand Design will notify owners, and dealers will replace the LP regulator kit, free of charge. The recall began on June 6, 2016. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910006.
NHTSA campaign record ↗16V717000 · Equipment:Other:Labels
Reported: 2016-10-07 (October 7, 2016)
Grand Design RV, LLC (Grand Design) is recalling certain model year 2015-2017 Reflection recreational trailers, model 357BHS and 367BHS, manufactured November 12, 2014, to September 22, 2016. The affected vehicles have an incorrect Gross Axle Weight Rating (GAWR) on the Federal Certification Label, stating a GAWR of 7,000 lbs when the actual GAWR is 6,400 lbs. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Consequence: If the operator loads the vehicle to the GAWR on the label, it can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Grand Design will notify owners, and dealers will install a corrected Federal Certification Label, free of charge. Owners will also have the option to replace the Certification Label themselves, free of charge. The recall began on October 28, 2016. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910007.
NHTSA campaign record ↗17V789000 · Equipment:Mechanical:Integrated Jack/Leveler/Stabilizer
Reported: 2017-12-08 (December 8, 2017)
Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Reflection and Imagine travel trailers equipped with a Smart-Jack model power tongue jack. The laminated plastic touch pad on the jack may crack or separate allowing water to enter, potentially causing the jack to operate unintentionally.
Consequence: If the tongue jack retracts or extends unexpectedly, there could be an increased risk of a crash or injury.
Remedy: Grand Design will notify owners, and dealers will replace the power tongue jack, free of charge. The recall began on December 29, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 900012.
NHTSA campaign record ↗20V362000 · Electrical System:Wiring
Reported: 2020-06-19 (June 19, 2020)
Grand Design RV, LLC (Grand Design) is recalling certain 2016-2018 Reflection trailers. A wiring connector in the vehicle underbody may not be properly secured, allowing water intrusion into the wiring connector, possibly resulting in an electrical short circuit.
Consequence: If water enters the wiring connector, it can cause a short circuit, increasing the risk of a fire.
Remedy: Grand Design will notify owners, and dealers will inspect and secure the wiring connectors up to prevent water intrusion, free of charge. This recall began June 29, 2020. Owners may contact Grand Design's customer service at 1-574-825-9679. Grand Design's number for this recall is 910020.
NHTSA campaign record ↗22V038000 · Equipment:Appliance:Refrigerator
Reported: 2022-01-28 (January 28, 2022)
Grand Design RV, LLC (Grand Design) is recalling certain 2013-2021 Momentum, Solitude, and Reflection recreational vehicles. A 110-volt wire in the refrigerator cabinet may be improperly secured, which could result in the wire contacting the refrigerator cooling unit, causing an electrical arc.
Consequence: An electrical arc increases the risk of a fire.
Remedy: Dealers will inspect and replace any damaged wiring, and properly secure the wires, free of charge. Owner notification letters were mailed on February 21, 2022. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910026.
NHTSA campaign record ↗