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U.S. public vehicle records

2023 Ford ESCAPE PHEV: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

11 owner complaints analyzed

2 distinct recall campaigns

18,000 mi median reported failure mileage

Scope: 2023 model year. Data snapshot: . 2 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 8 of 11 complaints (72.7%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Electrical and battery issues654.5%
Fuel system concerns19.1%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
8
Unknown Or Other
2
Fuel/Propulsion System
1
Component breakdown data
CategoryCount
Electrical System8
Unknown Or Other2
Fuel/Propulsion System1

Electrical System: 8; Unknown Or Other: 2; Fuel/Propulsion System: 1

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
2
25,000 to 49,999
0
50,000 to 74,999
0
75,000 to 99,999
0
100,000 to 149,999
0
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,0002
25,000 to 49,9990
50,000 to 74,9990
75,000 to 99,9990
100,000 to 149,9990
150,000 and above0

Under 25,000: 2; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (2). 9 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2023
1
2024
2
2025
1
2026
7
Complaints over time data
CategoryCount
20231
20242
20251
20267

2023: 1; 2024: 2; 2025: 1; 2026: 7

Pattern summary

Electrical System leads the component reports. Electrical and battery issues appears in 6 complaint narratives. Fuel system concerns appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11562507 · 2023-12-29 (December 29, 2023)

When using Apple Car Play for navigation and approaching traffic circles, instrument cluster always indicates the driver navigate to the left of the circle into oncoming traffic.

Owner-reported narrative. Look up ODI 11562507 at NHTSA ↗

Owner report 11584376 · 2024-04-22 (April 22, 2024)

The Vehicle's Emission Control System has detected a restricted fuel vapor tube between the fuel tank pressure sensor and the fuel tank which could result in a fire. Service Engine Soon Warning

Owner-reported narrative. Look up ODI 11584376 at NHTSA ↗

Owner report 11624835 · 2024-11-12 (November 12, 2024)

Instrument cluster screen intermittently going black after related recall was performed.

Owner-reported narrative. Look up ODI 11624835 at NHTSA ↗

Owner report 11650478 · 2025-03-25 (March 25, 2025)

The contact owns a 2023 Ford Escape. The contact stated that while charging the battery, the battery only charged up to approximately 20%. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and advised the contact to reach out to the manufacturer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufact…

Owner-reported narrative. 24,000 miles reported. Look up ODI 11650478 at NHTSA ↗

Owner report 11743119 · 2026-06-10 (June 10, 2026)

The contact owns a 2023 Ford Escape PHEV. The contact received notification of NHTSA Campaign Number: 26V091000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure.

Owner-reported narrative. Look up ODI 11743119 at NHTSA ↗

Owner report 11747324 · 2026-06-30 (June 30, 2026)

Dear Ford Motor Company Customer Relationship Center, We are resending our original letter (dated March, 2026), as we have still not received any response or resolution regarding this ongoing recall matter. Since sending that letter, we received a notice stating the recall fix for the battery issue was finally available. Despite the significant inconvenience, we promptly brought our vehicle in to have the repair completed. We were then informed that only ONE of the two critical battery fixes was available and performed , the second, equally cr…

Owner-reported narrative. Look up ODI 11747324 at NHTSA ↗

Owner report 11748739 · 2026-07-07 (July 7, 2026)

I received a recall notice for my car for the batteries. I parked my car in the garage so now I'm worried that my house is going to catch on fire and if I'm doing 70 mph down the freeway is my engine going to shut down. I'm not sure if this is part of it but my car doors lock on their own and a couple times my keys have been inside the car thank goodness I had an extra fob or the window was rolled down enough I could put my hand in it.

Owner-reported narrative. Look up ODI 11748739 at NHTSA ↗

Owner report 11750327 · 2026-07-14 (July 14, 2026)

The contact owns a 2023 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V789000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the recall was an inconvenience because the battery could only be charged to 80 percent. The dealer was notified and informed the contact that parts were still unavailable. The manufacturer was notified of the issue and referred the contact back to the dealer for assistance. The contact had not experienced a failure.

Owner-reported narrative. Look up ODI 11750327 at NHTSA ↗

Recall history

2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

25V789000 · Electrical System:Propulsion System:Traction Battery

Reported: 2025-11-14 (November 14, 2025)

Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape and 2021-2024 Lincoln Corsair plug-in hybrid vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.

Consequence: Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.

Remedy: Dealers will update the battery energy control module (BECM) and hybrid powertrain control module (HPCM), free of charge. Owners are advised to only use "Auto EV" mode and will be instructed by mail to limit the maximum charge of the battery until the remedy has been completed. Owner notification letters were mailed September 4, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SC4. Vehicles in this recall were previously recalled under 24V954 and will need to have the new remedy performed. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on November 18, 2025.

NHTSA campaign record ↗
26V091000 · Electrical System:Propulsion System:Traction Battery

Reported: 2026-02-17 (February 17, 2026)

Ford Motor Company (Ford) is recalling certain 2022-2026 Ford Escape and 2023-2026 Lincoln Corsair plug-in hybrid vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.

Consequence: Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.

Remedy: Dealers will update the battery energy control module (BECM) and hybrid powertrain control module (HPCM) software, free of charge. Owners are advised to only use "Auto EV" mode and will be instructed by mail to limit the maximum charge of the battery until the remedy has been completed. Owner notification letters were mailed September 4, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SC4. This recall expands previous recall numbers 24V954 and 25V489. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on February 18, 2026.

NHTSA campaign record ↗