2012 Ford E-350: complaints, problems and recalls

2012 FORD E-350 PASSENGER VAN. CONSUMER WRITES IN REGARDS ADAPTIVE EQUIPMENT NOT BEING INSTALLED CORRECTLY OR IN A TIMELY FASHION. *TGW

Owner-reported narrative. Look up ODI 10492442 at NHTSA ↗

FIRST INSTANCE OF ELECTRICAL PROBLEMS WAS FAILURE OF NEW LED TV. RV WAS IN GIANT RV SHOP IN COLTON FROM JAN 14 TO FEB 12. ON DRIVE HOME, NOTICED THAT RADIO & REAR VIEW MONITOR WOULD NOT WORK. ON SHORE POWER, RADIO WOULD FUNCTION BUT NOT REAR VIEW MONITOR W/OR W/OUT CHASSIS ON. COACH BATTERIES ENDED UP DRAINED. RADIO & REAR VIEW STARTED TO WORK, BUT YOU WERE UNABLE TO SEE ANYTHING AT NIGHT WITH REAR VIEW MONITOR. THOR CONCIERGE ARRANGED A REPAIR AT J&L RV IN FONTANA FOR A WEEK ENDING MAR 18. CUSTOMER WAS TOLD ELECTRICAL SYSTEM FUNCTIONING…

Owner-reported narrative. 2,781 miles reported. Look up ODI 10520175 at NHTSA ↗

TL* THE CONTACT OWNS A 2013 FORD E-350 (N/A). THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE WOULD DRIFT TO THE RIGHT INDEPENDENTLY. THE CONTACT TOOK THE VEHICLE TO A DEALER, WHO STATED THAT THE VEHICLE NEEDED MORE WEIGHT. THE DEALER ADDED BINS TO THE VEHICLE BUT THAT DID NOT REMEDY THE DRIFTING ISSUE. THE CONTACT DID NOT TAKE THE VEHICLE BACK TO THE DEALER. THE DEALER STATED THAT THE DRIFTING WAS NORMAL FOR THE VEHICLE. THE FAILURE MILEAGE WAS 3,000. THE VIN WAS NOT AVAILABLE. KMJ

Owner-reported narrative. 3,000 miles reported. Look up ODI 10522230 at NHTSA ↗

TL* THE CONTACT OWNS A 2012 FORD E350. THE CONTACT STATED THAT THE BRAKE PEDAL AND ACCELERATOR PEDAL WERE TOO CLOSE TOGETHER. AS A RESULT, THE CONTACT WAS CONSTANTLY DEPRESSING BOTH PEDALS AT THE SAME TIME AND ALMOST CAUSING A CRASH. THE MANUFACTURER WAS NOT MADE AWARE OF THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 6,070. ..UPDATED 10/21/14 *BF UPDATED 4/7/15 *JS

Owner-reported narrative. 6,070 miles reported. Look up ODI 10597335 at NHTSA ↗

RENTED BUDGET TRUCK IN ALABAMA ON 8/30. DROVE FROM ALABAMA TO IOWA. RENTED AN AUTO TRANSPORT IN ADDITION TO THE FORD E-350 (2012). THE E-350 WAS THE ONLY ONE AVAILABLE AND I NEEDED TO TAKE IT BECAUSE I HAD NO OTHER OPTION BUT TO MOVE ON THAT DATE. THE E-350 HAD THE FOLLOWING DANGEROUS ISSUES: 1) NEARLY BALD FRONT LEFT TIRE. 2) WINDSHIELD WIPERS DID NOT RELIABLY CLEAR RAIN FROM WINDSHIELD (BLURRED VISION) 3) HAD TO MANUALLY PUMP FUEL EVERY 1/2 GALLON. THE FUEL PUMP WOULD CUT OFF EVERY 1/2 GALLON EVEN THOUGH THE TRUCK WAS HALF FULL OF FUEL. T…

Owner-reported narrative. 63,500 miles reported. Look up ODI 10630984 at NHTSA ↗

2012 E350 FORD WITH 69 K MILES AND BEFORE I REACHED 70 K MILES THE TRANSMISSION FROZE UP. THE FORWARD PLANETARY ASSEMBLY BEARING FAILED. THIS IS COVERED UNDER FORD?S CUSTOMER SATISFACTION PROGRAM 12N04. I BEING THE 3RD OWNER, I DID NOT KNOW OF THIS FORD PROGRAM WHEN THE TRANS FAILED. THE TRANS FAILED BLOCK FROM COMMUNITY TRANSMISSIONS IN BELLFLOWER, I DROVE IN AND HAD THE REPAIR WORK DONE. TOTAL $2012.70. NO PROBLEMS WITH THEM. I NEVER RECEIVED THE FORD CUSTOMER SATISFACTION LETTER. I CALLED FORD IN DETROIT AND THEY FIRST SAID I WOU…

Owner-reported narrative. 69,750 miles reported. Look up ODI 10638574 at NHTSA ↗

TL* THE CONTACT OWNS A 2012 FORD E-350. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO MAKE AN ABNORMAL NOISE COMING FROM THE ENGINE. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER STATED THAT THE FUEL WAS BAD. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.

Owner-reported narrative. 46,000 miles reported. Look up ODI 10683347 at NHTSA ↗

WHILE MAKING A 40MPH TURN AT NIGHT THE ENGINE DIED. LOST STEERING AND BRAKE BOOST. ALMOST LOST THE VEHICLE BEFORE COMPLETING A STOP. TRIED FOR FIVE MINUTES TO RESTART. DIAGNOSED AS A BAD FUEL PUMP AND REPLACED. SITUATION RE-OCCURED AND THE VEHICLE REMAINS AT THE FORD DEALER.

Owner-reported narrative. 97,500 miles reported. Look up ODI 10716624 at NHTSA ↗

Reported: 2013-06-21 (June 21, 2013)

Mobility Works is recalling certain model year 2006-2012 Ford E-150, E-250 and E-350 vehicles manufactured August 2006 through August 2012. The vehicles are equipped with certain Ricon S series and K Series wheelchair lifts with an optional armored pendant cable. The armored cable may be positioned such that it does not clear the wheelchair lift.

Consequence: If the cable does not clear the wheel chair lift it may contact the power lug and, if it does not have a nonconductive cover, or it has an improperly installed non-conductive cover, a short circuit may occur that could result in a fire.

Remedy: Mobility Works will notify owners and Ricon will provide a supplemental cover kit and instructions, free of charge. This recall campaign is expected to begin July 15, 2013. Owners may contact Mobility Works at 1-877-275-4912 and Ricon at 1-818-267-3000.

Reported: 2014-03-04 (March 4, 2014)

Landi Renzo USA is recalling certain model year 2011-2014 Ford E-150, E-250, and E-350 vehicles modified January 2, 2011, through February 24, 2014 to operate on compressed natural gas (CNG). In the affected vehicles, the left and right rear brackets that support the rear CNG cylinder may fail, allowing the cylinder to dislodge from the vehicle.

Consequence: If the cylinder dislodges, a CNG leak may result, increasing the risk of a fire.

Remedy: Landi Renzo USA will notify owners, and dealers will inspect and replace the side arm brackets, as necessary, free of charge. The recall began on March 27, 2014. Owners may contact Landi Renzo USA at 1-855-526-3400.

Reported: 2014-07-10 (July 10, 2014)

Roush Performance Products, Inc. (Roush) is recalling certain model year 2010-2012 Ford E-150 Wagons and Cargo Vans, E-250 Cargo Vans and Extended Cargo Vans, E-350 Wagons, Extended Wagons, Cargo Vans, and Extended Vans, and E-450 Cutaway models. These models were modified by Roush to be equipped with certain propane fuel system conversion kits manufactured January 2011 to August 2012 with an aluminum fuel line fitting. Due to a reaction between the different metals, the affected kits may develop a propane leak where the aluminum fuel line fitting contacts the brass supply valve housing.

Consequence: A propane leak in the presence of an ignition source increases the risk of a fire.

Remedy: Roush will notify owners and will replace the aluminum fuel line fittings with new stainless steel fittings, free of charge. The recall began on September 1, 2014. Owners may contact Roush customer service at 1-800-597-6874.

Reported: 2014-08-06 (August 6, 2014)

Adrian Steel Company (Adrian) is recalling certain model year 2012 Ford E-150, E-250 and E-350 Commercial Cargo Vans modified by Adrian between September 21, 2012, to September 24, 2012. The affected vehicles are equipped with certain propane fuel system conversion kits with an aluminum fuel line fitting manufactured by Roush CleanTech. Due to a reaction between the different metals, the affected kits may develop a propane leak where the aluminum fuel line fitting contacts the brass supply valve housing.

Consequence: A propane leak in the presence of an ignition source increases the risk of a fire.

Remedy: Adrian will notify owners, and dealers will replace the aluminum fuel line fittings with stainless steel fittings, free of charge. The recall began during July 2014. Owners may contact Adrian customer service at 1-800-677-2726.

Reported: 2014-09-24 (September 24, 2014)

Elkhart Coach (Elkhart) is recalling certain model year 2006-2014 Ford E-350 and Ford E-450 vehicles manufactured January 1, 2006, to May 1, 2014 and equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack.

Consequence: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.

Remedy: Elkhart will notify owners to take the vehicles to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on October 1, 2014. Owners may contact Ricon customer service at 1-800-322-2884. Owners may also contact Elkhart customer service at 1-574-264-5179. This recall has been superseded by campaign 15V-768.

Reported: 2014-10-03 (October 3, 2014)

New England Wheels (New England) is recalling certain model year 2006-2014 E-250, and E-350 vehicles modified by New England to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack.

Consequence: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.

Remedy: New England will notify owners to take vehicles to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on November 17, 2014. Owners may contact New England customer service at 1-800-886-9247 or Ricon customer service at 1-800-322-2884. New England's number for this recall is 14E-041.

Reported: 2014-11-05 (November 5, 2014)

Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.

Consequence: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.

Remedy: Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.

Reported: 2015-11-04 (November 4, 2015)

MobilityWorks (WMK Inc.) is recalling certain model year 2006-2014 Ford E-150, E-250, and E-350 vans modified by MobilityWorks to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.

Consequence: If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.

Remedy: MobilityWorks will notify owners, and Ricon dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on December 15, 2015. Owners may contact MobilityWorks customer service at 1-800-769-8267, or Ricon Customer Service at 1-800-322-2884. Note: These vehicles and wheelchair lifts were subject to a similar recall in 2014. All vehicles that received that recall remedy are still affected by this recall as well.

Reported: 2015-11-17 (November 17, 2015)

Mobility Specialists, Inc. (Mobility Specialists) is recalling certain model year 2006-2014 Ford E-250, and E-350 vehicles modified to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack. Additionally, the affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.

Consequence: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator. Additionally, if the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.

Remedy: Mobility Specialists will notify owners to take their vehicles to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on November 13, 2015. Owners may contact Mobility Specialists customer service at 1-877-777-5438, or Ricon customer service at 1-800-322-2884.

Reported: 2015-11-20 (November 20, 2015)

New England Wheels is recalling certain model year 2006-2014 Ford E-250, and E-350 cargo vans modified to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts built by the Ricon Corporation. The affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.

Consequence: If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.

Remedy: New England Wheels will notify owners, and Ricon dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on January 5, 2016. Owners may contact New England Wheels customer service at 1-800-866-9247, or Ricon Customer Service at 1-800-322-2884. New England Wheels' number for this recall is 15E-068. Note: These vans and wheelchair lifts were subject to a similar recall in 2014. All vehicles that received that recall remedy are still affected by this recall as well.

Reported: 2016-05-24 (May 24, 2016)

New England Wheels (New England) is recalling certain model year 2006-2014 Ford E-250, E-350, and 2015 Ford Transit vans equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts by Ricon. The platform side plate of the affected wheelchair lifts may crack. Additionally, the lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.

Consequence: If the platform side plates crack or the platform mounting fails from out-of-position bearings, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the vehicle's doors are opened, the platform may fall onto the lift operator, increasing their risk of injury.

Remedy: New England will notify owners, and Ricon dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on June 29, 2016. Owners may contact New England customer service at 1-800-886-9247. New England's number for this recall is 16E-020.