2011 Eldorado AXESS: complaints, problems and recalls

Reported: 2012-10-19 (October 19, 2012)

Eldorado National is recalling certain model year 2011 Axess and EZ Rider II Max buses, manufactured between October 1, 2010 and October 31, 2010 and equipped with Ricon 3-Minute Urban Transit Bus egress window sets. The composition of the material used to cast the handle that opens the egress window is incorrect, resulting in a reduction in material strength. The handle(s) on the emergency egress passenger windows may break before the window latch is released.

Consequence: In the event that the egress window handle fails during an actual emergency situation, passengers may be trapped in the vehicle placing them at risk of injury.

Remedy: Eldorado National will notify owners, and dealers will replace the defective handles, free of charge. The recall began on November 16, 2012. Owners may contact Eldorado National at 1-937-596-7965 for more information.

Reported: 2014-02-04 (February 4, 2014)

Eldorado National (California), Inc. (Eldorado) is recalling certain model year 2005-2012 Axess, 2006-2013 E-Z Rider II and 2013 Passport buses equipped with Sure Power-brand battery equalizers or DC-DC converters containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.

Consequence: Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.

Remedy: Eldorado will notify owners, and dealers will replace the equalizers or converters, free of charge. The recall began on February 15, 2014. Owners may contact Eldorado at 1-909-591-9557. Eldorado's number for this recall is EQ-14-002.

Reported: 2015-05-27 (May 27, 2015)

Eldorado National-California, Inc. (Eldorado) is recalling certain model year 2007-2015 Axess, E-Z Rider II, and XHF vehicles manufactured July 1, 2007, to May 2, 2015, and equipped with certain Cummins Westport ISL G engines. Excessive engine crankcase pressures may cause the 90-degree elbow of the vent tube assembly to detach from the crankcase ventilation breather, possibly allowing engine oil to come into contact with hot surfaces.

Consequence: If engine oil comes into contact with a hot surface, there is an increased risk of a fire.

Remedy: Cummins has notified owners on behalf of Eldorado, and Cummins service centers will administer the repairs which include securing the ends of the 90-degree elbow and reprogramming the electronic control module (ECM) with software that can adjust the engine output under misfire conditions to limit crankcase pressures. These repairs will be performed free of charge. The recall began on June 16, 2015. Owners may contact Eldorado customer service at 1-909-591-9557 or Cummins customer service at 1-800-343-7357.

Reported: 2016-01-14 (January 14, 2016)

Eldorado National-California , Inc. (Eldorado) is recalling certain model year 2010-2015 Axess and EZRM, 2011-2015 XHF, and 2014-2016 Arrivo vehicles equipped with certain Recaro Ergo-M Commercial Bus Driver Seats. The affected seats have J-Brackets that may be missing welds which could allow the seat belt anchorage assembly to separate from the J-Bracket.

Consequence: If the seatbelt anchorage assembly separates from the J-Bracket, the bus driver may not be properly restrained in the event of a crash increasing their risk of injury.

Remedy: Eldorado will notify owners, and dealers will inspect the seats to determine if welds are missing. Any J-Bracket that is missing welds will be removed and replaced, free of charge. The recall began on February 8, 2016. Owners may contact Eldorado customer service at 1-909-591-9557.