2017 E-One CYCLONE II: complaints, problems and recalls

Reported: 2017-10-09 (October 9, 2017)

E-One Incorporated (E-One) is recalling certain 2016-2017 Quest, Cyclone II, and Typhoon emergency vehicles. The power steering assist cylinder may not have been properly tightened to the steering arm.

Consequence: If the steering assist cylinder detaches there would be a loss of power steering assist, increasing the risk of a crash.

Remedy: E-One will notify owners, and dealers will inspect and retighten the steering assist cylinder mounting bolts, free of charge. The recall began on November 27, 2017. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2017-11-20 (November 20, 2017)

E-One Incorporated (E-One) is recalling certain 2013-2017 E-One Cyclone II, Quest, Typhoon, 2016 Freightliner M2 112, 2013-2015 International 7400, 2014-2017 International 4400, Freightliner M2 106, 2016-2017 Kenworth T370, and 2015 Kenworth T800 vehicles equipped with Hale pressure relief valves in the water pumps used for fire fighting. Rings securing the valves may corrode over time after exposure to water, causing the ring to fail and the pressure relief valve to open, reducing the water pressure available for fire fighting.

Consequence: A reduction in water pressure may hinder fire fighting efforts, increasing the risk of injury.

Remedy: E-One will notify owners, and a certified dealer or technician will install a stainless steel retaining ring, free of charge. The recall began on January 11, 2018. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2018-01-09 (January 9, 2018)

E-One Incorporated (E-One) is recalling certain 2013-2017 Cyclone II, Typhoon, and Quest II emergency vehicles equipped with a Cummins ISL, L9, ISX15, or X15 engine. The affected engines do not have a diode in the starter solenoid circuit to improve the longevity of the lock-out relay, resulting in accumulated damage over time.

Consequence: The damaged starter lock-out relay may prevent the vehicle from starting, hindering personnel from responding to emergencies.

Remedy: E-One will notify owners, and dealers will install a diode in the starter solenoid circuit and install a new starter lock-out relay, free of charge. The recall began on February 19, 2018. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2018-06-21 (June 21, 2018)

E-One Incorporated (E-One) is recalling certain 2016-2017 E-One Cyclone II SP-10 emergency vehicles equipped with a 100 foot steel rear mount platform aerial device. Over time, movement of the bucket on the aerial ladder may cause stress fractures in the ladder tubing, compromising the integrity of the aerial device.

Consequence: Stress fractures in the aerial device may result in the ladder failing, increasing the risk of injury of the bucket occupant.

Remedy: E-One has notified owners, and dealers will either repair or replace the affected ladder sections, free of charge. The recall began on July 10, 2018. Owners may contact E-One customer service at 1-352-861-1122.

Reported: 2018-09-11 (September 11, 2018)

E-One Incorporated (E-One) is recalling certain 2017-2019 Cyclone II, Typhoon and Quest II emergency vehicles, equipped with Whelen accessory brake lights. Depending on the specific wiring of the vehicle, these brake lights may illuminate when the brake pedal has not been pressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: If the brake lights incorrectly illuminate, it can confuse other drivers, possibly increasing the risk of a crash.

Remedy: E-One will notify owners, and dealers will replace the brake lights, free of charge. The recall began October 26, 2018. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2018-10-22 (October 22, 2018)

E-One Incorporated (E-One) is recalling certain 2016-2018 E-One Cyclone II and Typhoon aerial devices. The torque rod tower may crack causing failure of the tower, possibly affecting vehicle handling.

Consequence: If the torque rod tower fails and affects vehicle handling, it can increase the risk of a crash.

Remedy: E-One will notify owners, and direct owners to contact the manufacturer of the Atlas suspension for replacement parts, free of charge. The recall began January 10, 2019. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2019-08-14 (August 14, 2019)

E-One Incorporated (E-One) is recalling certain 2014-2019 Cyclone II, 2013-2014 and 2016-2019 Typhoon, 2015-2017 Quest fire trucks. The front shocks may separate from their upper mount on the front suspension. The loose shock may contact and damage the steering gear housing, possibly causing a steering fluid leak and a loss of power steering assist.

Consequence: A loss of hydraulic steering assist can increase the risk of a crash.

Remedy: E-One has notified owners, and dealers will install a new shock mount bolt and nut, hardened washer, and shims to keep the shocks secured, free of charge. The recall began August 28, 2019. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2019-10-14 (October 14, 2019)

E-One Incorporated (E-One) is recalling certain 2013-2019 Typhoon and Cyclone 2, 2013-2014 Cyclone 3, 2014-2019 Quest 2 and 2017 CHSH emergency vehicles equipped with a Cummins ISL, L9, ISX12, X12, ISX15, or X15 engine. The engines do not have a diode in the starter solenoid circuit to improve the longevity of the lock-out relay, resulting in accumulated damage over time.

Consequence: The damaged starter lock-out relay may prevent the vehicle from starting, hindering personnel from responding to emergencies, increasing the risk of an injury.

Remedy: E-One will notify owners, and dealers will install a diode in the starter solenoid circuit and install a new starter lock-out relay, free of charge. The recall began November 15, 2019. Owners may contact E-One customer service at 1-352-861-3612. Note: Vehicles previously repaired under recall 18V-019 also need this recall remedy.

Reported: 2021-05-11 (May 11, 2021)

E-One Incorporated (E-One) is recalling certain 2017-2021 Cyclone 2, Cyclone N, Quest 2, Typhoon, and Typhoon N vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Dealers will inspect and replace the rail as necessary, free of charge. Owner notification letters were mailed out on May 28, 2021. Owners may contact E-One customer service at 1-352-237-1122.