2002 Country Coach ALLURE: complaints, problems and recalls

THE DASH HEATER/DEFROSTER SYSTEM WILL NOT PRODUCE HEAT WHILE TRAVELING. WHEN STOPPED, SUCH AS AT A STOP LIGHT, THE HEATER WORKS FINE. THIS MAKES THE COACH UNFIT FOR USE ON COOL OR COLD DAYS. THIS CREATES SAFETY HAZARD WHEN THE DEFROSTER CANNOT CLEAR THE WINDSHIELD WITH ONLY BLOWING COLD AIR. THE COACH HAS BEEN IN FOR SERVICE TWICE FOR THIS PROBLEM, THE LAST TIME FOR SIX WEEKS AND NO PROGRESS HAS BEEN MADE TO FIND A SOLUTION. COUNTRY COACH REPORTS THAT THERE ARE SEVERAL COACH OWNERS REPORTING THIS SAME PROBLEM. WITHOUT A USABLE HEATER/DEFRO…

Owner-reported narrative. Look up ODI 10028991 at NHTSA ↗

TL*THE CONTACT OWNS A 2002 COUNTRY COACH ALLURE. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL NDR1062. THE CONTACT STATED THAT HE HAD HIS DOMETIC REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 07V031000 (EQUIPMENT:RECREATIONAL). HE HAD A SAFETY CONCERN THAT THE REMEDY OUTLINED IN THE RECALL WAS INSUFFICIENT BECAUSE THE SECONDARY BURNER HOUSING INSTALLED DOES NOT PREVENT A FAILURE; IT JUST CONTAINS THE FIRE, SHOULD ONE START. SECONDLY, THE REPAIR BLOCKS THE SHUT OFF SWITCH FOR THE PROPANE GAS VALVE. HE CALLED DOMETIC AND THEY STATED THAT …

Owner-reported narrative. Look up ODI 10229329 at NHTSA ↗

DUE TO A FAULTY DESIGN IN THE LATCHING SYSTEM, THE LEFT TIP OF MY INDEX FINGER WAS SEVERED WHILE CLOSING THE RV BASEMENT STORAGE SLIDE TRAY. *TR

Owner-reported narrative. Look up ODI 10280464 at NHTSA ↗

Reported: 2001-06-26 (June 26, 2001)

VEHICLE DESCRIPTION: MOTOR HOMES EQUIPPED WITH CUMMINS ISC AND ISL DIESEL ENGINES. THE INTERNAL FRONT BUSHING CAN SPIN, CAUSING DAMAGE TO THE AIR COMPRESSOR, AND POSSIBLY TO THE SPINDLE DRIVE AT THE REAR FACE OF THE AIR COMPRESSOR WHICH IS USED TO PROVIDE POWER TO THE VEHICLE HYDRAULIC PUMP. FAILURE OF THE AIR COMPRESSOR'S SPINDLE DRIVE COULD LEAD TO LOSS OF POWER ASSIST IF THE HYDRAULIC PUMP CEASES TO OPERATE.

Consequence: WITHOUT POWER ASSIST, THE VEHICLE BECOMES VERY DIFFICULT TO TURN AND COULD POSSIBLY RESULT IN A VEHICLE CRASH.

Remedy: CUMMINS WILL NOTIFY COUNTRY COACH CUSTOMERS AND REPLACE THE AIR COMPRESSOR FREE OF CHARGE. OWNER NOTIFICATION BEGAN MARCH 30, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CUMMINS CUSTOMER ASSISTANCE CENTER 1-800-343-7357.

Reported: 2001-11-26 (November 26, 2001)

VEHICLE DESCRIPTION: MOTOR HOMES EQUIPPED WITH ELECTRONIC THROTTLE CONTROL/ACCELERATOR PEDALS SUPPLIED BY WILLIAMS CONTROLS INDUSTRIES. THE WELD ATTACHING THE CLEVIS TO THE PLATE HAS INSUFFICIENT PENETRATION AND COULD ALLOW THE CLEVIS TO SEPARATE FROM THE PLATE.

Consequence: IF THE CLEVIS SEPARATED FROM THE PLATE WHILE THE VEHICLE WAS IN USE, THE VEHICLE WOULD RETURN TO IDLE, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL REPLACE THESE PEDALS. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING DECEMBER 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT COUNTRY COACH AT 1-800-452-8015.

Reported: 2003-03-26 (March 26, 2003)

ON CERTAIN MOTORHOMES EQUIPPED WITH INTERNATIONAL THERMAL RESEARCH (ITR)HURRICANE HOT WATER HEATERS, THE ELECTRONIC CONTROL BOARD MAY ADVERSELY AFFECT SAFETY FEATURES IN SOME OF THE SYSTEMS PROTECTING AGAINST OVERHEATING AND POTENTIAL FIRE SITUATION.

Consequence: IF THE SAFETY FEATURES DO NOT SHUT DOWN PROPERLY, THE HEATING SYSTEM CAN CONTINUE HEATING, POSSIBLY RESULTING IN A FIRE.

Remedy: THE DEFECTIVE ELECTRONIC CONTROL BOARD WILL BE REPLACED. IN THE MEANTIME, CUSTOMERS SHOULD TURN THE SYSTEM OFF USING THE MASTER ON/OFF SWITCH LOCATED ON THE SIDE OF THE ELECTRONIC CONTROL BOX WHICH IS ADJACENT TO THE HEATER. OWNERS WHO TAKE THEIR MOTORHOMES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT ITR AT 1-800-755-1272 OR COUNTRY COACH AT 1-800-547-8015.

Reported: 2004-05-11 (May 11, 2004)

ON CERTAIN MOTOR HOMES, THE STRIKER PLATE OF THE STORAGE BAY COMPARTMENT DOOR LATCH IS POSITIONED IN PROXIMITY TO THE RELEASE MECHANISM LOCATED ON THE FACE OF THE SLIDE CARGO TRAY FRAME.

Consequence: CUSTOMERS CAN CATCH A FINGER WHEN OPERATING THE RELEASE OF THE SLIDE CARGO TRAY.

Remedy: DEALERS WILL INSTALL TWO (2) PULL HANDLES, A LATCH EXTENSION, AND A WARNING LABEL ON EACH AFFECTED SLIDE TRAY. THE RECALL BEGAN ON AUGUST 27, 2004. OWNERS SHOULD CONTACT COUNTRY COACH AT 1-800-547-8015.

Reported: 2007-02-01 (February 1, 2007)

CERTAIN MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Consequence: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.

Remedy: COUNTRY COACH WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). A SECONDARY BURNER HOUSING WILL BE INSTALLED FREE OF CHARGE. THE RECALL BEGAN ON MARCH 28, 2007. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR COUNTRY COACH AT 1-800-452-8015.