2002 Chevrolet VENTURE: complaints, problems and recalls

VERLAND IS AN ICF/MR FACILITY IN SEWICKLEY PA. WE USE OUR VEHICLES DAILY TO TRANSPORT OUR CLIENTS TO THEIR PROGRAMS, DR'S. APPTS, ETC. WE PURCHASED A 2002 CHEVROLET VENTURE MINI VAN IN NOVEMBER 2001. THE SAME VAN HAS HAD 3 INSTANCES WHERE THE WHEEL STUDS HAVE BROKEN AND THE FRONT TIRE HAS COME LOOSE. OUR STAFF HAS NOTICED THE PROBLEM AND GOTTEN OFF OF THE ROAD BEFORE ANY ACCIDENT HAS HAPPENED. WE HAVE CONTACTED CHEVROLET AS WELL AS THE SELLING DEALER AND THEY REFUSE TO ACKNOWLEDGE THAT THIS IS A PROBLEM WITH THE VAN AND THEY HAVE PUT THE B…

Owner-reported narrative. 23,510 miles reported. Look up ODI 10000040 at NHTSA ↗

2002 CHEVY VENTURE VAN WITH TWO FRONT, AND TWO SIDE AIR IMPACT BAGS. DRIVERS SIDE OF VAN WAS T-BONED ACCROSS THE ENTIRE SIDE OF THE VAN AND THE SIDE IMPACT BAG DID NOT GO OFF. THE VAN WAS HIT BY A HUGE BRIGADIER DUMP TRUCK LEAVING FROM A STOP SIGN. THE VAN WAS TOTALED. WHY DIDN'T THE AIR BAG GO OFF? ACCIDENT WAS ON 11/20/02.

Owner-reported narrative. 13,100 miles reported. Look up ODI 10000753 at NHTSA ↗

WHILE MAKING A RIGHT HAND TURN VEHICLES ENGINE SHUT OFF. CONSUMER TOOK TO DEALER AND DEALER CANT DUPLICATE THE PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION.----TS

Owner-reported narrative. Look up ODI 10001257 at NHTSA ↗

WHILE DRIVING AT ANY SPEED ENGINE WILL SHUT OFF WITHOUT WARNING. CONSUMER HAD THE VEHICLE SERVICED 3 TIMES FOR THIS PROBLEM BY THE DEALERSHIP, BUT THEY CANNOT FIX THE PROBLEM. PLEASE PROVIDE MORE DETAILS. TS

Owner-reported narrative. 4,398 miles reported. Look up ODI 10001548 at NHTSA ↗

CONSUMER CALLED COMPLAINS ABOUT HAVING PROBLEMS WITH THE VEHICLE STALLING STATED THAT WHILE DRIVING THE VEHICLE HAS LOST COMPLETE POWER AND HAS COME TO A COMPLETE STOP ON THE MIDDLE OF THE HIGHWAY. DEALER WAS CONTACTED AND THE VEHICLE HAS BEEN AT THE SHOP 8 TIMES TOTAL SINCE SEPTEMBER. TS

Owner-reported narrative. 6,827 miles reported. Look up ODI 10001584 at NHTSA ↗

WHILE DRIVING AT 30 MPH, VEHICLE WAS IN A FRONTAL COLLISION AND NONE OF THE AIR BAGS DEPLOYED UPON IMPACT. THIS RESULTED IN INJURIES TO PASSENGER AND DRIVER. *AK

Owner-reported narrative. 1,800 miles reported. Look up ODI 10001627 at NHTSA ↗

CONSUMER STATES THAT THE WHEEL SENSORS ARE NOT WORKING CAUSING THE ABS SYSTEM TO MALFUNCTION. DEALER STATED THAT THERE IS NATION WIDE SHORTAGE ON PARTS. PLEASE PROVIDE ADDITIONAL INFORMATION. TS

Owner-reported narrative. Look up ODI 10002188 at NHTSA ↗

CONSUMER STATES WHILE AT HIGHWAY SPEED THE SHUT DOWN CAUSING LOST OF POWER STEERING. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. TS

Owner-reported narrative. Look up ODI 10002244 at NHTSA ↗

Reported: 2002-08-09 (August 9, 2002)

CERTAIN PASSENGER, MINI VANS, AND SPORT UTILITY VEHICLES HAVE AN AIR BAG INFLATOR ON THE DRIVER'S SIDE THAT COULD FRACTURE AT A WELD DURING A DEPLOYMENT.

Consequence: PIECES OF THE INFLATOR COULD STRIKE AND INJURE VEHICLE OCCUPANTS AND THE AIR BAG CUSHION WOULD NOT INFLATE FULLY, REDUCING THE CAPABILITY OF THE BAG TO PROTECT THE DRIVER.

Remedy: DEALERS WILL INSPECT, AND REPLACE, IF NECESSARY, THE AIR BAG MODULE ASSEMBLY ON THE DRIVER'S SIDE. OWNER NOTIFICATION BEGAN AUGUST 15, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT BUICK AT 1-800-521-7300, CADILLAC AT 1-800-458-8006, CHEVROLET AT 1-800-222-1020, GMC AT 1-800-462-8782, OLDSMOBILE AT 1-800-442-6537, OR PONTIAC AT 1-800-762-2737.

Reported: 2004-12-22 (December 22, 2004)

ON CERTAIN MINIVANS EQUIPPED WITH SECOND-ROW BUCKET SEATS OR CAPTAIN'S CHAIRS AND A POWER SLIDING DOOR ON THE PASSENGER SIDE OF THE VEHICLE, A PASSENGER USING THE INTERIOR HANDLE TO OPEN THE POWER SLIDING DOOR COULD BE INJURED.

Consequence: IF A PASSENGER USES THE INTERIOR HANDLE TO OPEN THE POWER SLIDING DOOR AND HOLDS ONTO THE HANDLE WHILE IT IS BEING OPENED BY THE MOTOR, THE PASSENGER'S ARM MAY BE PUSHED INTO THE SEAT BACK OR ARMREST AND A WRIST OR LOWER ARM INJURY MAY RESULT.

Remedy: DEALERS WILL REPLACE THE POWER SLIDING DOOR INTERIOR HANDLE ON THE PASSENGER-SIDE. IF THE VEHICLE IS EQUIPPED WITH A POWER OR MANUAL SLIDING DOOR ON THE DRIVER-SIDE, THE INTERIOR HANDLE WILL ALSO BE REPLACED FOR APPEARANCE REASONS. NOTE: BEFORE THE VEHICLE IS SERVICED, GM ADVISES OWNERS TO NOT USE THE INTERIOR DOOR HANDLE TO OPEN THE DOOR. THE DRIVER CAN OPEN AND CLOSE THE DOOR FROM SWITCHES AT THE DRIVER'S POSITION OR BY USING THE REMOTE KEY FOB. THE DRIVER SHOULD TELL PASSENGERS TO USE THE SWITCH LOCATED IN FRONT OF THE DOOR TO OPEN OR CLOSE IT. THE DRIVER SHOULD USE THE OVERRIDE SWITCH TO PREVENT OPERATION OF THE POWER DOOR BY CHILDREN OR BY OTHERS WHO ARE NOT FAMILIAR WITH ITS USE. THE OWNER NOTIFICATION LETTER MAILING WILL BE CONDUCTED IN PHASES WITH THE FIRST PHASE BEGINNING ON MAY 31, 2005. THE SECOND PHASE MAILING BEGAN ON JULY 18, 2005. THE RECALL BEGAN ON MAY 31, 2005. PHASE 2 BEGAN ON JULY 18, 2005. PHASE 3 (FINAL PHASE) BEGAN ON AUGUST 24, 2005, TO ALL REMAINING CUSTOMERS. OWNERS SHOULD CONTACT CHEVROLET AT 1-800-630-2438; PONTIAC AT 1-800-620-7668; OR OLDSMOBILE AT 1-800-630-6537.

Reported: 2007-08-08 (August 8, 2007)

ON CERTAIN VEHICLES, VARIATIONS IN THE MANUFACTURING PROCESS OR EXPOSURE TO HIGH AMBIENT TEMPERATURES MAY LEAD TO FRACTURE OF THE FUEL TANK INLET CHECK VALVE (ICV).

Consequence: A FRACTURE MAY ALLOW FUEL VAPORS TO PASS THROUGH AND ALLOW DROPLETS OF FUEL TO ACCUMULATE ON THE SIDE OF THE FUEL TANK. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.

Remedy: DEALERS WILL REPLACE THE FUEL TANK. THE RECALL WILL BE MAILED IN TWO PHASES WITH THE FIRST PHASE BEGINNING ON DECEMBER 4, 2007. THE SECOND PHASE WILL BE MAILED ON DECEMBER 13, 2007. OWNERS MAY CONTACT BUICK AT 1-866-608-8080; CHEVROLET AT 1-800-630-2438; OR PONTIAC AT 1-800-620-7668. THE VEHICLE POPULATION INCLUDES BUICK RENDEZVOUS AND PONTIAC AZTEK VEHICLE BUILT IN MAY 2003; CHEVROLET VENTURE AND PONTIAC MONTANA VEHICLES BUILT FROM JUNE THROUGH AUGUST 2002; AND ALL VEHICLES REGISTERED IN NEVADA, ARIZONA, VIRGIN ISLANDS, PUERTO RICO, AND HAWAII.