2014 Chevrolet SILVERADO 3500: complaints, problems and recalls

TL*THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 3500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THERE WAS SMOKE COMING FROM THE HOOD AND THERE WAS A CHEMICAL ODOR INSIDE THE VEHICLE. THE CONTACT MENTIONED THAT THE EXHAUST FLUID CONTAINED AMMONIA. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT DIESEL EXHAUST FLUID WAS LEAKING DUE TO A GASKET FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

Owner-reported narrative. 18,000 miles reported. Look up ODI 10680902 at NHTSA ↗

TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 3500. WHILE DRIVING 65 MPH, THE SPEEDOMETER DECELERATED TO 1 MPH WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND CAUSED THE METAL SHAVINGS TO CLOG THE FUEL SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS A TSB IN REFERENCE TO THE FAILURE. THE TSB NUMBER WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 196,000.

Owner-reported narrative. 196,000 miles reported. Look up ODI 10899800 at NHTSA ↗

TL* THE CONTACT OWNED A 2014 CHEVROLET SILVERADO 3500. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT FELL ASLEEP AND CRASHED INTO A GUARDRAIL AND A COUPLE OF TREES. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE LEFT LEG, RIGHT EYE, AND TRAUMA TO THE HEAD, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO SHOP. THE CONTACT CALLED BRENENGEN CHEVROLET [phone removed], 990 WI-16, WEST SALEM, WI 54669) WHERE IT WAS CONFIRMED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE VEHICLE…

Owner-reported narrative. 19,000 miles reported. Look up ODI 11031689 at NHTSA ↗

STEERING GETS VERY HARD TO TURN (LIKE WHEN THE ENGINE IF OFF) WHEN VEHICLE IS IN MOTION AND HAS HAPPENED ON MULTIPLE OCCASIONS OVER THE PAST YEAR OR MORE. WHEN IT'S HAPPENED IT'S BEEN DIFFICULT TO CONTROL THE VEHICLE AND THE DEALERSHIP I TAKE IT TO DOESN'T THINK IT'S SOMETHING CHEVROLET IS GOING TO RESOLVE UNDER WARRANTY SINCE THEY HAVE NOT BEEN ABLE TO REPEAT THE PROBLEM THEMSELVES AT THEIR SHOP. I WORRY THAT IT WILL COME UP AT AN INOPPORTUNE TIME CAUSING A POSSIBLE ACCIDENT.

Owner-reported narrative. 16,500 miles reported. Look up ODI 11055599 at NHTSA ↗

WHEN TURNING THE POWER STEERING WILL SOMETIMES FAIL FOR A SECOND OR MORE,

Owner-reported narrative. 3 miles reported. Look up ODI 11129462 at NHTSA ↗

DASHBOARD CRACKS NEAR AIRBAG AND ON DEFROSTER PANEL

Owner-reported narrative. 90,000 miles reported. Look up ODI 11156924 at NHTSA ↗

THE FUEL TRANSFER PUMP, WHICH MOVES FUEL FROM THE REAR TANK TO THE FRONT TANK HAS MALFUNCTIONED. THIS HAS CAUSED THE FUEL GAUGE TO READ INACCURATELY, CAUSING ENGINE TO STOP RUNNING, HAS ILLUMINATED THE SERVICE ENGINE LIGHT MULTIPLE TIMES, DISPLAYING CODE P2068 AND P0463. VEHICLE CAN RUN OUT OF FUEL UNEXPECTEDLY, DUE TO GAUGE SHOWING MORE FUEL THAN IS AVAILABLE. THIS HAS CAUSED THE ENGINE TO STALL UNEXPECTEDLY. THIS PROBLEM IS EXACTLY AS DESCRIBED IN RECALL DOCUMENT 13421 FROM GM, HOWEVER, THE VIN NUMBER OF MY VEHICLE IS NOT INCLUDED IN THE RE…

Owner-reported narrative. 98,000 miles reported. Look up ODI 11206543 at NHTSA ↗

THE 2014 CHEVY SILVERADO 3500HD DURAMAX DIESEL COMES EQUIPP ED WITH THE BOSCH CP4 INJECTION FUEL PUMP. THIS PUMP IS PRONE TO FAILURE AT ANYTIME MILEAGE WISE. THE PUMP WAS USED IN EUROPEAN DIESEL ENGINES WITH SUCCESS SINCE THEIR FUEL HAS A HIGHER CONTENT OF LUBRICITY. DUE TO THE ULTRA-LOW SULFUR FUEL MANDATED FOR US DIESEL ENGINES THIS PUMP HAS A HISTORY OF CATASTROPHIC RESULTS WHEN USED IN THE 2011-2016 DURAMAX 6.6L CHEVY ENGINES.METAL TO METAL WEAR CAUSES SMALL METAL FRAGMENTS TO ENTER THE FUEL SYSTEM THEREBY CAUSING ENGINE FAILURE. THIS EVENT…

Owner-reported narrative. 120,000 miles reported. Look up ODI 11208294 at NHTSA ↗

Reported: 2017-10-19 (October 19, 2017)

General Motors LLC (GM) is recalling certain 2011-2015 Chevrolet Silverado 3500 and GMC Sierra 3500 trucks equipped with dual fuel tanks. The low fuel level sensor for the front tank may stick causing the rear tank to overfill the front tank.

Consequence: If the front tank overfills, the excess pressure may cause the front tank to expand and contact the driveshaft, possibly resulting in a hole in the tank. The hole will leak fuel, which in the presence of an ignition source, can increase the risk of a fire.

Remedy: GM has notified owners, and dealers will replace the rear tank fuel pump or update the fuel-level sensor software, as well as inspect the front tank, replacing it as necessary, free of charge. The recall began December 11, 2017. Owners may contact GM customer service for Chevrolet 1-800-222-1020 or for GMC customer service at 1-800-462-8782. GM's number for this recall is 17399.

Reported: 2018-04-26 (April 26, 2018)

General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy: GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.

Reported: 2021-02-05 (February 5, 2021)

General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.