2013 Cadillac ESCALADE: complaints, problems and recalls

TL* THE CONTACT OWNS A 2013 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED MAKING THE VEHICLE VERY DIFFICULT TO CONTROL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT DID NOT RECTIFY THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 14,000.

Owner-reported narrative. 5,000 miles reported. Look up ODI 10573754 at NHTSA ↗

WHILE ACCELERATING AWAY FROM A STOP LIGHT INTERSECTION FROM CURRENTLY BEING STOPPED, AT APPROXIMATELY 10 MPH - THE PASSENGER AND I HEARD A LOUD BANG. WE IMMEDIATELY BRAKED THE VEHICLE TO A STOP AND DUCKED, THINKING A GUN OR SOMETHING HAD GONE OFF. WE LOOKED UP ONLY TO FIND THAT OUR SUNROOF HAD BURST INTO A THOUSAND SHARD PIECES ABOVE US WITH NO EVIDENCE OF IMPACT. SMALL SHARDS OF GLASS WERE ALL OVER THE PLACE, HOWEVER, MOST OF THEM REMAINED STUCK TO THE TINT ON THE OUTSIDE OF THE VEHICLE. WE FOUND A SAFE PLACE TO PULL OVER AND CALM DOWN, AS THE…

Owner-reported narrative. 17,000 miles reported. Look up ODI 10668962 at NHTSA ↗

AIRBAG LIGHT IS ON AND DEALER STATED IT HAS SOMETHING TO DO WITH THE SEAT BELT (DIVER SIDE) ALSO THE CADILLAC ESCALADE FROM THE PAST AND PRESENT YEARS HAVE A AIRBAG AND SEATBELT ISSUE AND I BELIEVE MY VEHICLE HAS THE SAME ISSUE. BUT NO ONE WILL LISTEN PLEASE LOOK INTO THE ISSUE WITH MY VEHICLE PLEASE HELP.

Owner-reported narrative. 76,000 miles reported. Look up ODI 10945238 at NHTSA ↗

TL* THE CONTACT OWNS A 2013 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST ACCELERATION AND A GRINDING METAL NOISE EMERGED FROM THE ENGINE. THE CONTACT HAD TO COAST TO THE NEAREST EXIT AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE CAME TO A COMPLETE STOP ON THE SIDE OF THE ROAD AND WAS SHUT OFF BY THE CONTACT. THE CONTACT STARTED THE VEHICLE AGAIN, BUT IT STILL DID NOT ACCELERATE AND THE CHECK ENGINE WARNING INDICATOR WAS STILL ILLUMINATED. THE VEHICLE WAS DRIVEN VERY SLOWLY TO THE DEALER (MICHAEL CADI…

Owner-reported narrative. 88,000 miles reported. Look up ODI 11003064 at NHTSA ↗

TL* THE CONTACT OWNS A 2013 CADILLAC ESCALADE. WHILE THE VEHICLE WAS PARKED, IT FAILED TO START WITHOUT WARNING. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TOWED TO COURTESY CHEVROLET OF SAN DIEGO (750 CAMINO DEL RIO NORTH, SAN DIEGO, CA 92108, PHONE NUMBER: [phone removed]) WHERE IT WAS DIAGNOSED THAT THE MAIN ELECTRICAL FUSE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM). THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT ASSOCIATED WITH THE…

Owner-reported narrative. 55,000 miles reported. Look up ODI 11030222 at NHTSA ↗

ON 5/12/18 VEHICLE LOCKED UP WHILE DRIVING AT SPEED OF 16 MILES ON WESTWIND, EL PASO, TX 79912. TURNED TO OPEN AREA LOT VEHICLE STEERING WHEEL LOCK UP SHUT DOWN.TOWED IT TO BRAVO CADILLAC GENERAL MANAGER WAS RUDE STATED NOTHING WRONG WITH VEHICLE MADE ME PAY FOR TOWING. SINCE, THEN I HAD VEHICLE ELECTRICAL PROBLEMS AND CURRENT HAVING VALVETRAIN DTC P0300 TICKING NOISE. RECALL DEC. 23,2016, RECALL # 12331 NHTSA ID: 14V614000, RECALL #12331 NHTSA ID # 13V001000, RECALL # 14515 NHTSA ID# 14V614000, BRAVO CADILLAC DOES NOT WANT TO FIX THE RECALL IS…

Owner-reported narrative. 74,995 miles reported. Look up ODI 11120013 at NHTSA ↗

WHILE DRIVING THE VEHICLE, A COMPLETE STOP WAS MADE AT A STOP SIGN ON A RESIDENTIAL STREET. WHEN ATTEMPTING TO MAKE A RIGHT HAND TUN FROM THE STOP, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN AND THE VEHICLE HAD A LOSS OF POWERTRAIN WHEN THE ACCELERATOR WAS DEPRESSED. THE POWER STEERING DID NOT COME BACK AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS PLACE INTO PARK, SHUTDOWN COMPLETELY AND RESTARTED. THE POWER STEERING AND ACCELERATION RETURNED. THE CAUSE IS UNKNOWN TO ME.

Owner-reported narrative. 96,000 miles reported. Look up ODI 11150780 at NHTSA ↗

SEAT HEATER CAUGHT FIRE AND BURNED A HOLE IN THE SEAT

Owner-reported narrative. 94,000 miles reported. Look up ODI 11290619 at NHTSA ↗

Reported: 2013-01-02 (January 2, 2013)

General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect", and FMVSS No. 114, "Theft Protection and Rollaway Prevention." The vehicles may have been built with a fractured park lock cable or a malformed steering column lock actuator gear in the lock module assembly.

Consequence: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.

Remedy: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.

Reported: 2014-10-01 (October 1, 2014)

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.

Consequence: If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM’s number for this recall is 14515.

Reported: 2021-02-05 (February 5, 2021)

General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.

Reported: 2021-02-05 (February 5, 2021)

General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.