2023 Audi Q7: complaints, problems and recalls

The front moonroof exploded while I was driving on the highway. There was heavy traffic so I was not traveling at a high speed. There was no debris that hit the roof. Without warning, It shattered and the falling glass cut my hand. I had to navigate to the side of the road while falling glass was hitting my head and body. It was hard to see with the glass falling.

Owner-reported narrative. Look up ODI 11521159 at NHTSA ↗

I have charged many phones in this car's wireless charging pad and they all get extremely hot. Fortunately I caught it early. When the phone was removed, it was too hot to touch. I believe there is a real risk of phones catching fire in this car. I've now discontinued use of the charger.

Owner-reported narrative. Look up ODI 11532229 at NHTSA ↗

The contact owns a 2023 Audi Q7. The contact stated that while his wife was driving at an undisclosed speed, a rock hit the front windshield. The contact noticed a crack on the driver's side of the windshield. The vehicle was taken to the local dealer, where it was diagnosed that the windshield needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 271.

Owner-reported narrative. 271 miles reported. Look up ODI 11536219 at NHTSA ↗

2023 Audi Q7 The brake pedal randomly does not respond. This prevents the vehicle from being able to start, shift out of gear when parked, and the rear brake lights do not respond. My main concern is the brake lights not responding. I do not want to be injured in a collision when slowing down on the road. The vehicle has been sent back to the dealership twice. The first time the dealership could not duplicate the issue. There were no warning lights or system faults found when scanned. Two days latter the vehicle had to be towed due to the sa…

Owner-reported narrative. Look up ODI 11538271 at NHTSA ↗

Car was parked, no cars or objects within approx. 40 feet (to rear). Started car and placed in Reverse. Backed up about 3 feet and brakes activated automatically and fully. Warning lights flashed on the dash. Car was immobilized. Shifted to Drive and pulled forward. Shifted to reverse and the same thing occurred again. Repeated two additional times with same result. On the fifth time we backed up normally and without incident. Did not ever shut the ignition off. It was raining at the time.

Owner-reported narrative. Look up ODI 11538505 at NHTSA ↗

Vehicle displayed a “malfunction” warning followed by a notification the engine RPM would be limited to 1,200 and decelerated rapidly to 1,200 rpm and would not go past it. Vehicle would only drive at about 11-13 mph afterwards. Incident occurred on a downhill 5 minutes after starting driving in the morning. If this had happened on a highway at high speeds it could have been a very dangerous situation

Owner-reported narrative. Look up ODI 11566661 at NHTSA ↗

During a rain storm, the vehicles rear cross traffic will force the vehicle to stop when it mistakes rain for a person. We were stopped against our will for 3 minutes. Audi corporate worked with our dealership, determined it's a known issue, and determined the vehicle is safe to drive. However, a 1995 Honda Civic will allow us to reverse away from an oncoming train, but ALL the 2023 Audi Q7 potentially will force your death by train. Or in event of being attacked.

Owner-reported narrative. Look up ODI 11595183 at NHTSA ↗

I am reaching out to raise a serious safety concern regarding the Audi Pre Sense feature in 2023 Audi models. This feature has caused sudden, unexpected braking on both freeways and internal roads, creating a significant hazard for drivers and passengers. There appears to be no permanent way to disable this feature, and its malfunction poses a critical risk of causing accidents rather than preventing them. I urge the NHTSA to investigate this issue and ensure that manufacturers provide a safe and reliable solution, including an option to disab…

Owner-reported narrative. Look up ODI 11630857 at NHTSA ↗

Reported: 2023-12-20 (December 20, 2023)

Volkswagen Group of America, Inc. (Audi) is recalling certain 2023-2024 SQ8, RSQ8, Q8, Q7, and 2024 SQ7 vehicles. The driver's seat side air bag may have been improperly mounted to the seatback frame. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."

Consequence: An improperly mounted air bag may not restrain an occupant as intended, increasing the risk of injury during a crash.

Remedy: Dealers will inspect and reinstall the air bag as necessary, free of charge. Owner notification letters were mailed January 17, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69GA.

Reported: 2024-04-03 (April 3, 2024)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 Audi S5 Cabriolet, A4 Allroad, Q5 Sportback, A3 Sedan, S5 Sportback, SQ7, TT Coupe, TT Roadster, RS5 Sportback, 2024 A8, E-Tron Quattro, E-Tron Sportback Quattro, Q8, RSQ8, 2023-2024 Q3, Q5, and Q7 vehicles. An electrical connection in the front passenger seat for the occupant detection system (ODS) control module may loosen and deactivate the front passenger air bag.

Consequence: A deactivated front passenger air bag will not deploy during a crash, increasing the risk of injury.

Remedy: Dealers will replace the passenger seat occupant detection system control module, free of charge. Owner notification letters were mailed on May 8, 2024. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69GU.

Reported: 2025-12-19 (December 19, 2025)

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 23, 2025.