2020 Altec AERIAL DEVICE: complaints, problems and recalls

Reported: 2020-05-19 (May 19, 2020)

Altec Industries Inc. (Altec) is recalling certain 2018-2020 AA55, AM50 and A77 Aerial Devices and D2, D3, D4, DH-B and DH-H Digger Derricks. The bolts that secure the pedestal to the turntable (with head marking 5185) may fail.

Consequence: If the fasteners break, the pedestal may separate from turntable, increasing the risk of injury or death.

Remedy: Altec will notify owners and will provide replacement fasteners if necessary, free of charge. This recall began July 2, 2020. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 760.

Reported: 2020-05-26 (May 26, 2020)

Altec Industries Inc. (Altec) is recalling certain 2014-2020 Aerial Devices and body only units equipped with Class 3 towing hitches. The tow hitch may have incorrect load rating markings, and may have been damaged by unintentional overloading.

Consequence: If the tow hitch is overloaded, the hitch may fail, increasing the risk of a crash.

Remedy: Altec will notify owners and provide instructions for inspecting the bumper and receiver tube for damage and repairing as necessary and installing the proper hitch load rating placards on the unit. This recall began July 24, 2020. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 761.

Reported: 2020-07-10 (July 10, 2020)

Altec Industries, Inc. (Altec) is recalling certain 2017-2020 AT200A, AT235, AT37-G, AT40-G, AT41/48M Aerial Devices mounted on a Ford F-350, F-450 or F-550 chassis equipped with a gas engine and Chelsea 249 Power Take-Off (PTO). The PTO may leak oil onto the exhaust heat shield thermal blanket.

Consequence: Oil absorbed by the exhaust heat shield thermal blanket has an increased risk of a fire from being exposed to hot engine components.

Remedy: Altec will notify owners, and dealers will inspect and replace the heat shield with a redesigned version, as well as install plumbing to relocate a pressure switch and install hoses with improved routing to increase their distance from heat sources, free of charge. The recall began September 8, 2020. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 767.

Reported: 2020-09-24 (September 24, 2020)

Altec Industries Inc. (Altec) is recalling certain 2019-2020 AA55, AM50, A77-T Aerial Devices and D2/3/4B, D3E, DHB, DHH and DHE Digger Derricks. The bolts that secure the pedestal to the turntable (with head marking 5252) may fail.

Consequence: If the fasteners break, the pedestal may separate from the turntable, increasing the risk of injury or death.

Remedy: Altec will notify owners, and dealers will provide replacement fasteners if necessary, free of charge. This recall began October 29, 2020. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 778.

Reported: 2020-12-10 (December 10, 2020)

Altec Industries, Inc. (Altec) is recalling certain 2018-2020 AA, AM, AN, A-Class, TA, DM, DL, DXXXX, DC, and DT digger derricks and aerial device vehicles equipped with a DC pump. A hydraulic check valve can have a snap ring failure resulting in the snap ring becoming lodged in a counterbalance or control valve allowing continued movement.

Consequence: Unintended boom movement may result in potential injury and or property damage.

Remedy: Altec will notify owners, and dealers will replace the valve's snap ring, free of charge. The recall began February 9, 2021. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 787.

Reported: 2020-12-11 (December 11, 2020)

Altec Industries, Inc. (Altec) is recalling certain 2020 AN67-E100 articulating non-overcenter aerial device vehicles. The boom valve has a shuttle cartridge installed instead of a plug.

Consequence: The valve not having a plug could result in unintended boom movement, increasing the risk of an injury.

Remedy: Altec will notify owners and Parker Hannifan Corporation will provide a replacement plug, free of charge. The recall began February 8, 2021. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 789.

Reported: 2021-01-15 (January 15, 2021)

Altec Industries, Inc. (Altec) is recalling certain 2016-2020 DH-B Series, DH-E Series, and D3000-E digger derricks set up for combined use and equipped with radio remote upper controls. These units only have the derrick use capacity chart and do not have the combined use capacity chart.

Consequence: The operator may not have access to the rated capacity information while they are operating the equipment in combined use, increasing the risk of an injury.

Remedy: Altec will notify owners, and will require them to attach a capacity placard to the radio remote using a lanyard if it is missing, free of charge. The recall began on March 16, 2021. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 792.

Reported: 2021-06-01 (June 1, 2021)

Altec Industries, Inc. (Altec) is recalling certain 2005-2021 A65, A70, A75, A72-T, A77-T, and A82-T vehicles. The lower and upper boom raise spools can shift after releasing the joystick or control interlock.

Consequence: Unintended movement of the lower and upper booms increases the risk of injury.

Remedy: Altec will install a jumper hose and check valve into the boomtip tank lines and replace the overcenter blocking cartridge with an internally referenced drain path, free of charge. Owner notification letters were mailed on July 28, 2021. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 823.

Reported: 2021-06-18 (June 18, 2021)

Altec Industries, Inc. (Altec) is recalling certain 2020-2021 AT200A, AT235, AT235P Aerial Devices. Bolts of insufficient strength may have been used to connect the pedestal and sub-base, which could cause the bolts to become overloaded.

Consequence: Overloaded bolts can fail, causing the pedestal to separate and increasing the risk of injury or death.

Remedy: Altec will issue remedy instructions to owners, to inspect the bolts, and replace any grade 5 bolts with grade 8 bolts, free of charge. Owner notification letters were mailed on July 22, 2021. Owners may contact Altec customer service at 1-800-462-5832. Altec's number for this recall is CSN 825.

Reported: 2021-09-16 (September 16, 2021)

Altec Industries, Inc. (Altec) is recalling certain 2016-2021 LS87 aerial devices. The outer-race rotation bearing bolt washers may interfere with an adjacent pedestal weld, which could cause the rotation bearing bolts to break.

Consequence: Broken bolts can cause the pedestal to separate from the turntable, increasing the risk of injury.

Remedy: Altec will inspect the outer rotation bolt washers and repair the pedestal as necessary, free of charge. Owner notification letters were mailed on November 15, 2021. Owners may contact Altec's customer service at 1-877-462-5832. Altec's number for this recall is CSN 833.

Reported: 2021-12-20 (December 20, 2021)

Altec Industries, Inc. (Altec) is recalling certain 2017-2021 AN67-E100, AA67-E100, AN67, AA67, and AN55-E88 aerial devices. The hydraulic plumbing to the lift cylinders of the lower and upper booms could be connected incorrectly, allowing the boom to overextend.

Consequence: The operator could overextend the boom while using the material handling jib, causing the aerial device to tip over and increasing the risk of injury.

Remedy: Altec will inspect and correct the plumbing as necessary, free of charge. Owner notification letters are expected to be mailed February 18, 2022. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 842.

Reported: 2022-02-03 (February 3, 2022)

Altec Industries, Inc. (Altec) is recalling certain 2017-2021 LS60 aerial devices. The outer-race rotation bearing bolt washers may interfere with an adjacent pedestal weld, which could cause the rotation bearing bolts to break.

Consequence: Broken bolts can cause the pedestal to separate from the turntable, increasing the risk of injury.

Remedy: Altec will inspect the outer rotation bolt washers and repair the pedestal as necessary, free of charge. Owner notification letters were mailed on April 4, 2022. Owners may contact Altec's customer service at 1-877-462-5832. Altec's number for this recall is CSN 846.

Reported: 2022-02-09 (February 9, 2022)

Altec Industries, Inc. (Altec) is recalling certain 2018-2021 DC and DM Series Digger Derricks and AM series Aerial Devices. The unit subbase may develop cracks in the bulkhead plate, which can cause the shear plates to fail.

Consequence: Shear plate failure can result in the separation of the subbase and truck frame, increasing the risk of injury.

Remedy: Altec will inspect the bulkhead plate, and add a reinforcement plate, free of charge. Owner notification letters were mailed on April 8, 2022. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 851.

Reported: 2022-02-09 (February 9, 2022)

Altec Industries, Inc. (Altec) is recalling certain 2019-2021 ATTXX-M/P/S aerial devices. Bolts in the rotation bearing outer-race may have been over-tightened, allowing the bolts to break.

Consequence: Broken bolts can cause separation of the pedestal and turntable, increasing the risk of injury.

Remedy: Altec will replace the outer-race rotation bolts, free of charge. Owner notification were mailed on March 25, 2022. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 849.

Reported: 2022-03-11 (March 11, 2022)

Altec Industries, Inc. (Altec) is recalling certain 2017-2021 SK185-MP, and SKC landscaping spray vans. The vehicles are not equipped with carbon monoxide detectors.

Consequence: Elevated levels of carbon monoxide gas may not be detected, increasing the risk of injury.

Remedy: Altec will install a carbon monoxide detector and safety alert placard, free of charge. Owner notification letters were mailed on May 6, 2022. Owners may contact Altec's customer service at 1-877-462-5832. Altec's number for this recall is CSN 864.

Reported: 2022-03-11 (March 11, 2022)

Altec Industries, Inc. (Altec) is recalling certain 2016-2021 AT and TA aerial devices. The chassis fuel line clamps may not have been secured properly after they were removed to install an aftermarket accessory.

Consequence: Unsecured fuel lines may become damaged and leak fuel, increasing the risk of a fire.

Remedy: Altec will provide work instructions and a kit to properly secure the fuel line, and repair any damaged fuel line if necessary, free of charge. Owner notification letters were mailed on May 6, 2022. Owners may contact Altec's customer service at 1-877-462-5832. Altec's number for this recall is CSN 855.

Reported: 2022-08-04 (August 4, 2022)

Altec Industries, Inc. (Altec) is recalling certain 2017-2021 Altec AT200A, AT235, AT235P, AT237, AT37G, AT40G, AT41M, and CB5-132D-S aerial devices. A wire to the boom stow sensor may be routed over a sharp edge, which can expose the wire to metal and result in a blown ignition circuit fuse.

Consequence: A blown fuse can cause an engine stall, increasing the risk of a crash.

Remedy: Altec will install a relay, free of charge. Owner notification letters are expected to be mailed September 30, 2022. Owners may contact Altec's customer service at 1-877-462-5832. Altec's number for this recall is CSN 3015.

Reported: 2022-08-10 (August 10, 2022)

Altec Industries, Inc. (Altec) is recalling certain 2015-2022 DT65 and DT85 Aerial Devices. The weld between the base boom and the auger stow bracket could crack.

Consequence: A cracked weld may allow the auger bracket to detach from the boom, increasing the risk of injury.

Remedy: Altec will inspect and repair cracks found in the base boom, free of charge. Owner notification letters were mailed October 7, 2022. Owners may contact Altec's customer service at 1-877-462-5832. Altec's number for this recall is CSN-3017.

Reported: 2022-10-21 (October 21, 2022)

Altec Industries, Inc. (Altec) is recalling certain 2019-2022 AT41ME aerial devices. The material handling interlocking valve may lose power when the outriggers are not set, allowing the jib winch to be operated while the outriggers are up.

Consequence: Outriggers that are not set when loads are being lifted by the jib winch may cause the unit to tip, increasing the risk of injury.

Remedy: Altec will install a visual indication system to show when the outriggers are set or not set, and provide a new pre-operational inspection placard, free of charge. Owner notification letters are expected to be mailed December 16, 2022. Owners may contact Altec's customer service at 1-877-462-5832. Altec's number for this recall is CSN 3030.

Reported: 2023-03-30 (March 30, 2023)

Altec Industries, Inc. (Altec) is recalling certain 2016-2022 DM, DH, DC, DL, D2000, D3000, and D4000 series digger derricks, and AM55 aerial devices. The base of the rear pole rack may be missing a weld.

Consequence: A missing weld on the rear pole rack can lead to a crack that could cause the pole and rack to drop in height, increasing the risk of an injury.

Remedy: Altec will inspect the rear pole rack mounting plate, and if necessary, replace any required welds, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Altec's customer service at 1-877-462-5832. Altec's number for this recall is CSN 3064.

Reported: 2023-06-01 (June 1, 2023)

Altec Industries, Inc. (Altec) is recalling certain 2020-2023 D4000B, D2000B, and AC18 trucks. The collision mitigation system software may not be calibrated correctly, prohibiting the active braking system from activating.

Consequence: An active braking system that fails to activate as intended increases the risk of a crash.

Remedy: Owners will be notified to take their vehicles to their respective OEM service center for a software update and road-test, free of charge. Owner notification letters are expected to be mailed July 28, 2023. Owners may contact Altec's customer service at 1-877-468-5832. Altec's number for this recall is CSN 3085.

Reported: 2023-06-22 (June 22, 2023)

Altec Industries, Inc. (Altec) is recalling certain 2019-2022 AT335 vehicles. An inverter-powered outlet may have been installed at the aerial boom tip without ground-fault interrupter (GFCI) protection.

Consequence: An outlet without GFCI protection may fail to shut off electrical power when a ground-fault occurs, increasing the risk of injury or fire.

Remedy: Dealers will inspect and install a GFCI outlet as necessary, free of charge. Owner notification letters are expected to be mailed August 25, 2023. Owners may contact Altec's customer service at 1-877-462-5832. Altec's number for this recall is CSN 3091.

Reported: 2024-01-11 (January 11, 2024)

Altec Industries, Inc. (Altec) is recalling certain 2004-2023 AT Series aerial devices. The cables in the engine compartment may contact the vehicle's hood, damaging the cables and causing a short circuit.

Consequence: A short circuit increases the risk of a fire.

Remedy: Altec will inspect and relocate the cables and fuse blocks, free of charge. Owner notification letters are expected to be mailed March 8, 2024. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN-3142.

Reported: 2024-05-23 (May 23, 2024)

Altec Industries, Inc. (Altec) is recalling certain 2020-2024 Altec LR7 and LR8 aerial devices. The hydraulic cylinder feeder tube routed near the cylinder rest bracket may become damaged and leak oil, which can result in uncontrolled boom movement.

Consequence: Uncontrolled movement of the boom can increase the risk of injury.

Remedy: Altec will replace the cylinder rest pad and the feeder tube if necessary, free of charge. Owner notification letters are expected to be mailed July 22, 2024. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN-3142.

Reported: 2025-08-29 (August 29, 2025)

Altec Industries Inc. (Altec) is recalling certain 2011-2025 Aerial Device, Digger Derrick, and 2022-2025 Service Body vehicles. The cable step wire rope assembly may be improperly secured, which can allow the cable entry step to detach from the vehicle.

Consequence: A cable step that fails during use increases the risk of injury.

Remedy: Altec will provide owners with instructions to inspect the cable crimps. If the cables are improperly crimped, Altec will provide instructions and a kit to replace the wire rope assemblies. Repairs will be performed free of charge. Owner notification letters were mailed October 24, 2025. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN-3246.