2004 Airstream SAFARI: complaints, problems and recalls

Reported: 2003-11-12 (November 12, 2003)

ON CERTAIN TRAVEL TRAILERS EQUIPPED WITH SAMSUNG MICROWAVE OVENS, THESE OVENS WERE PRODUCED WITH A DEFECTIVE PANEL. AN ELECTRICAL SHORT CAN OCCUR BETWEEN CIRCUIT PATTERNS ON THE MEMBRANE PANEL, ESPECIALLY OVERLAPPED BY A "JUMPER" OR JUMP WIRE. THIS MAY CAUSE THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS.

Consequence: AN ELECTRICAL SHORT CAN OCCUR CAUSING THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS. THIS COULD RESULT IN EXCESSIVE HEAT, SMOKE, OR POSSIBLY A FIRE.

Remedy: SAMSUNG WILL NOTIFY CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, CONSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SAMSUNG AT 800-932-3837 OR AIRSTREAM AT 937-596-6111.

Reported: 2004-10-25 (October 25, 2004)

ON CERTAIN MOTORHOMES, THE OUTER WHEEL BEARING IN THE HUB OF THE AXLE MAY FAIL, LEADING TO UNEXPECTED SEPARATION OF THE WHEEL FROM THE AXLE. THIS FAILURE MAY BE DUE TO AN INADEQUATE AMOUNT OF GREASE IN THE HUB ASSEMBLY OR THE GREASE IN THE HUB MAY BREAK DOWN UNDER NORMAL OPERATING CONDITIONS INTO A LIQUID THAT INADEQUATELY LUBRICATES THE OUTER BEARING. INADEQUATE LUBRICATION OF THE OUTER BEARING CAN BEGIN A CHAIN OF EVENTS THAT COULD LEAD TO WHEEL SEPARATION.

Consequence: SEPARATION OF ONE OR MORE WHEELS FROM THE TRAILER COULD CAUSE THE TRAILER TO HANDLE ERRATICALLY OR GO OUT OF CONTROL. A LOST WHEEL COULD ALSO STRIKE AN ONCOMING OR FOLLOWING VEHICLE CAUSING A CRASH, RESULTING IN SERIOUS INJURY OF DEATH TO THOSE INVOLVED.

Remedy: DEALERS WILL REPAIR THE UNIT AND REMOVE THE WHEELS, INSPECT THE HUBS, INNER AND OUTER BEARINGS, RACES AND GREASE SEALS. IF NECESSARY, REPLACE PARTS AND REPACK THE WHEEL BEARING WITH HIGH TEMPERATURE GREASE AND REINSTALL THE HUB AND WHEELS. THE RECALL BEGAN NOVEMBER 4, 2004. OWNERS SHOULD CONTACT AIRSTREAM AT 1-877-596-6505.

Reported: 2007-03-05 (March 5, 2007)

CERTAIN TRAVEL TRAILERS AND MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Consequence: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.

Remedy: AIRSTREAM WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR AIRSTREAM AT 1-937-596-6111.

Reported: 2008-07-21 (July 21, 2008)

AIRSTREAM IS RECALLING 4,450 MY 2004-2007 SAFARI, INTERNATIONAL, INTERSTATE, LAND YACHT, CLASSIC, MY 2004-2006 SKYDECK, AND MY 2006 PARKWAY TRAVEL TRAILERS AND MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Consequence: IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.

Remedy: AIRSTREAM IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR AIRSTREAM AT 1-937-596-6111.

Reported: 2009-05-15 (May 15, 2009)

AIRSTREAM IS RECALLING 2,052 MY 2002-2009 BAMBI, INTERNATIONAL, SAFARI, 75TH ANNIVERSARY, DWR, AND OCEAN BREEZE TRAVEL TRAILERS FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THE TRAVEL TRAILERS WERE BUILT WITHOUT REAR REFLEX REFLECTORS.

Consequence: INADEQUATE LIGHTING COULD REDUCE VISIBILITY OF VEHICLE INCREASE THE POTENTIAL FOR A CRASH.

Remedy: AIRSTREAM WILL SEND DEALERS SEPARATE REFLECTORS TO THE AFFECTED CUSTOMERS AND DEALERS ALONG WITH INSTRUCTIONS FOR PROPER INSTALLATION. CUSTOMERS WILL HAVE THE OPTION OF INSTALLING THE REFLECTORS OR TAKING THE TRAVEL TRAILER TO THE NEAREST AIRSTREAM CERTIFIED DEALERS. THIS WILL BE DONE FREE OF CHARGE. THE RECALL BEGAN ON MAY 15, 2009. OWNERS MAY CONTACT AIRSTREAM AT 1-937-596-6849.