2017 Tesla MODEL S problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
424 owner complaints analyzed
9 distinct recall campaigns
24,000 mi median reported failure mileage
Scope: 2017 model year. Data snapshot: . 205 complaints include usable failure mileage.
Most common problems
Suspension is the most frequently named component, appearing in 107 of 424 complaints (25.2%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 82 | 19.3% |
| Steering behavior | 54 | 12.7% |
| Electrical and battery issues | 29 | 6.8% |
| Transmission and shifting | 4 | 0.9% |
| Engine operation | 3 | 0.7% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Suspension | 107 |
| Electrical System | 106 |
| Unknown Or Other | 96 |
| Forward Collision Avoidance: Adaptive Cruise Control | 47 |
| Steering | 47 |
| Vehicle Speed Control | 35 |
| Forward Collision Avoidance: Automatic Emergency Braking | 27 |
| Exterior Lighting | 26 |
Suspension: 107; Electrical System: 106; Unknown Or Other: 96; Forward Collision Avoidance: Adaptive Cruise Control: 47; Steering: 47; Vehicle Speed Control: 35; Forward Collision Avoidance: Automatic Emergency Braking: 27; Exterior Lighting: 26
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 105 |
| 25,000 to 49,999 | 59 |
| 50,000 to 74,999 | 29 |
| 75,000 to 99,999 | 9 |
| 100,000 to 149,999 | 3 |
| 150,000 and above | 0 |
Under 25,000: 105; 25,000 to 49,999: 59; 50,000 to 74,999: 29; 75,000 to 99,999: 9; 100,000 to 149,999: 3; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (105). 219 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2017 | 18 |
| 2018 | 42 |
| 2019 | 18 |
| 2020 | 74 |
| 2021 | 83 |
| 2022 | 77 |
| 2023 | 38 |
| 2024 | 37 |
| 2025 | 25 |
| 2026 | 12 |
2017: 18; 2018: 42; 2019: 18; 2020: 74; 2021: 83; 2022: 77; 2023: 38; 2024: 37; 2025: 25; 2026: 12
Pattern summary
Suspension leads the component reports. Braking behavior appears in 82 complaint narratives. Steering behavior appears in 54 complaint narratives. Electrical and battery issues appears in 29 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11015893 · 2017-08-17 (August 17, 2017)
WHILE TURNING RIGHT AND SLOWLY PULLING INTO A PARKING SPACE WHEN I HIT THE BRAKE THE CAR ACCELERATED RAPIDLY AND JUMPED OVER THE BUMPER AND LANDED IN A GRASSY SPOT. FORTUNATE IT DIDN'T HIT ANYTHING OR ANYONE, I'M CONCERNED THAT THIS COULD HAPPEN AGAIN AND NOT HAVE A BENIGN OUTCOME. TESLA'S FIRST REACTION IS "I" MUST HAVE HIT THE GAS PETAL BY MISTAKE; I WOULD LIKE TO ACCEPT THAT HOWEVER I DON'T. TO START A TESLA YOU TOUCH THE BRAKE, MORE TESTING IS NEEDED TO ASSURE BRAKES DON'T CREATE FALSE ACCELERATION THIS IS A VERY DANGEROUS SITUATION. I WA…
Owner-reported narrative. 620 miles reported. Look up ODI 11015893 at NHTSA ↗
Owner report 11021371 · 2017-09-04 (September 4, 2017)
THE TESLA SPED UP AND HAD A SUDDEN UNINTENTIONAL ACCELERATION. I WAS DRIVING DOWN THE DRIVEWAY SLOWLY AND THE CAR SUDDENLY ACCELERATED TO A VERY HIGH SPEED. IT ALMOST WENT OVER A WALL AND I HAD TO SWERVE THE WHEEL TO AVOID GOING OVER A WALL. WHEN I SLAMMED ON THE BRAKES, THE CAR STOPPED FULLY ONLY A FEW INCHES AWAY FROM ANOTHER PARKED VEHICLE.
Owner-reported narrative. 5,602 miles reported. Look up ODI 11021371 at NHTSA ↗
Owner report 11005992 · 2017-07-17 (July 17, 2017)
ON JULY 13, 2017, MY TESLA WAS DRIVING SOUTH ON THE I-680 IN THE VICINITY OF FREMONT, CALIFORNIA. MY VEHICLE WAS IN SELF-DRIVE MODE TRAVELING IN THE LEFT-MOST LANE AT 65 MPH. MY HANDS WERE ON THE STEERING WHEEL. WE ENTERED A LONG CURVE TO THE RIGHT AND APPROACHED STOPPED CARS AHEAD OF US. THE SELF-DRIVE MODE IN MY TESLA THEN STOPPED OPERATING AND I WAS LEFT TO SUDDENLY HAVE TO STEER THE TESLA ONTO THE LEFT SHOULDER OF THE HIGHWAY IN ORDER TO AVOID HITTING THE VEHICLE DIRECTLY AHEAD OF ME. THIS ALL OCCURRED UNDER CLEAR SKIES AND DRY ROAD CONDITI…
Owner-reported narrative. 600 miles reported. Look up ODI 11005992 at NHTSA ↗
Owner report 11047950 · 2017-11-22 (November 22, 2017)
THIS IS A COMPLAINT ABOUT THE ABSOLUTE MADNESS OF TESLA AUTOPILOT. HERE IS JUST ONE MORE EXAMPLE OF HOW DANGEROUS THIS SO CALLED AUTOPILOT REALLY IS. FROM TODAY'S FORUM POSTS. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/NAG-REDUCED-WITH-2017-46.102558/ D21MIKE, TODAY AT 6:01 PM BERTX SAID: ↑ HOLD THE WHEEL LIGHTLY WITH ONE HAND JUST ABOVE THE FLAT PORTION AT THE BOTTOM, ALONG THE SIDE, JUST LETTING THE WEIGHT OF YOUR HAND BEAR DOWN. DON'T STEER, BUT DON'T KEEP THE AP FROM STEERING. YOU WILL NEVER, EVER GET A NAG. IF YOU NEED TO DO S…
Owner-reported narrative. 5,000 miles reported. Look up ODI 11047950 at NHTSA ↗
Owner report 11020673 · 2017-08-30 (August 30, 2017)
THIS IS A COMPLAINT ABOUT THE ISSUE OF FIRES IN THE TESLA CARS. THERE WAS AN INVESTIGATION INTO THE FIRES IN 2013. TESLA CLAIMED THAT THE FIRES WERE STARTED BY AN OBJECT PUNCTURING THE BATTERY PACK AND THAT THE PROBLEM HAD BEEN SOLVED BY THE ADDITION OF A BATTERY SHIELD. SINCE THAT TIME THERE HAVE BEEN DOZENS MORE TESLA FIRES. IT IS OBVIOUS FROM LOOKING AT VIDEOS OF FIRES THAT IN MOST CASES IT IS NOT THE BATTERIES BURNING (THEY BURN WITH A WHITE FLAME AND WITH CELLS EXPLODING LIKE FIRE-CRACKERS) IN ALMOST EVERY CASE IT IS THE COOLANT FLUID…
Owner-reported narrative. 1,000 miles reported. Look up ODI 11020673 at NHTSA ↗
Owner report 11048161 · 2017-11-23 (November 23, 2017)
WE WERE IN A PARKING LOT OF "KIDQUEST MUSEUM" IN BELLEVUE , WA. , TAKING OUR GRAND DAUGHTER, ONE YEAR OLD, TO THE MUSEUM. OUR CAR WAS IN STATIONARY POSITION. WE WERE TRYING TO FIGURE OUT WHERE TO PARK. DURING THIS TIME, OUR MODEL X, TOOK OFF WITH UNINTENDED ACCELERATION AND WE COULD NOT CONTROL THE CAR. IT WAS INSTANTANEOUS, OUR CAR WENT AND HIT A PARKED CHEVY VAN. THIS VAN FWENT UPSIDE DOWN AND WENT OVER THE FENCE INTO THE LOT NEXT TO IT. AFTER THE IMPACT OUR CAR WENT AND HIT ELETRIC POLE, WENT INTO BUSHES AND OVER AN ELECTRICAL BOX OF…
Owner-reported narrative. 3,700 miles reported. Look up ODI 11048161 at NHTSA ↗
Owner report 11492598 · 2022-11-07 (November 7, 2022)
While parking, i heard some noises underneath the front wheel area and turns out the tires are rubbing against the wheel well liner and the pins that were holding the wheel well in place were popping off. When driving off, i noticed the alignment was off and felt the car shifting around in a weird way so i pulled over into a parking lot and can see the liner nearly ripped off. Took it to the tesla service center and turns out the fore links on driver side is broken and also recommended the passenger side be replaced add it is starting to Crac…
Owner-reported narrative. Look up ODI 11492598 at NHTSA ↗
Owner report 11580713 · 2024-04-02 (April 2, 2024)
1x while driving, the steering wheel locked up. Luckily this was only for about 1 second, and I was only traveling on a 25 mph road. If this was on a highway, it could have been deadly. 2x the car steering wheel would not move when shifting out of park. It required a tremendous amount of force to turn the wheel even slightly. The car needed to be reset multiple times in order to free up the wheel. This last time, I cannot get the wheel unstuck.
Owner-reported narrative. Look up ODI 11580713 at NHTSA ↗
Owner report 11376955 · 2020-11-29 (November 29, 2020)
THIS IS MY SECOND TESLA. I'VE HAD NOISES IN SUSPENSION AND HAVE BEEN TOLD IT WAS A CONTROL ARM AND PAID FOR IT. NOISE IMMEDIATELY RETURNED. LATER TOLD ITS STABILIZER. THAT WAS ON FIRST TESLA. MEDIA CONTROL UNIT CONSTANTLY FAILED. SECOND TESLA - [XXX]- SUSPENSION PROBLEMS. SOMETHING FEELS LIKE IT WILL POP OF I TURN WHEEL TOO FAR AND THE BRAKE OR SOMETHING MAKES A LOUD NOISE WHEN DISENGAGING. THEY SAY THEY CAN'T DUPLICATE BUT IT HAPPENS EVERY TIME I BRAKE OR RELEASE HOLD. MY MCU IS FAILING ON THIS CAR. THEY REPLACED THE RAM BUT IT STILL…
Owner-reported narrative. 62,000 miles reported. Look up ODI 11376955 at NHTSA ↗
Owner report 11505141 · 2023-02-02 (February 2, 2023)
Sudden loss of power steering is the issue. I was driving the car home and it was about a 5 mile trip. About half way home I tried to turn left and it took all of my strength to turn the wheel. I made it around that corner and the car did the same thing when I made a right turn. It continued for two more turns and something in the steering seemed to break loose when I arrived home and steering was normal as I backed the car into the driveway. The date was 02/01/2023 at around 7:30 PM. The roads were in good condition. We had driven over …
Owner-reported narrative. Look up ODI 11505141 at NHTSA ↗