2009 Mercury MILAN problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
226 owner complaints analyzed
6 distinct recall campaigns
85,000 mi median reported failure mileage
Scope: 2009 model year. Data snapshot: . 137 complaints include usable failure mileage.
Most common problems
Service Brakes is the most frequently named component, appearing in 99 of 226 complaints (43.8%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 113 | 50.0% |
| Transmission and shifting | 4 | 1.8% |
| Engine operation | 2 | 0.9% |
| Electrical and battery issues | 2 | 0.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Service Brakes | 99 |
| Air Bags | 85 |
| Service Brakes, Hydraulic | 15 |
| Vehicle Speed Control | 10 |
| Unknown Or Other | 6 |
| Engine | 5 |
| Power Train | 4 |
| Structure:Body | 4 |
Service Brakes: 99; Air Bags: 85; Service Brakes, Hydraulic: 15; Vehicle Speed Control: 10; Unknown Or Other: 6; Engine: 5; Power Train: 4; Structure:Body: 4
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 19 |
| 25,000 to 49,999 | 15 |
| 50,000 to 74,999 | 21 |
| 75,000 to 99,999 | 34 |
| 100,000 to 149,999 | 38 |
| 150,000 and above | 10 |
Under 25,000: 19; 25,000 to 49,999: 15; 50,000 to 74,999: 21; 75,000 to 99,999: 34; 100,000 to 149,999: 38; 150,000 and above: 10
100,000 to 149,999 miles has the most reports with usable mileage (38). 89 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2009 | 2 |
| 2010 | 2 |
| 2011 | 3 |
| 2012 | 5 |
| 2013 | 3 |
| 2014 | 10 |
| 2015 | 4 |
| 2016 | 17 |
| 2017 | 80 |
| 2018 | 45 |
| 2019 | 19 |
| 2020 | 17 |
| 2021 | 14 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 1 |
2009: 2; 2010: 2; 2011: 3; 2012: 5; 2013: 3; 2014: 10; 2015: 4; 2016: 17; 2017: 80; 2018: 45; 2019: 19; 2020: 17; 2021: 14; 2022: 2; 2023: 1; 2024: 1; 2025: 1
Pattern summary
Service Brakes leads the component reports. Braking behavior appears in 113 complaint narratives. Transmission and shifting appears in 4 complaint narratives. Engine operation appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10308972 · 2010-02-12 (February 12, 2010)
I OWN A 2009 MERCURY MILAN. I BROUGHT IT IN TO THE DEALER ON FEBRUARY 4 2010. THE COMPLAINT WAS THAT I WAS HEARING A NOISE UPON BRAKING IN FORWARD OR REVERSE. THE DEALERSHIP SAID THAT THEY FOUND THE NOISE. THE BRAKE PADS IN THE REAR BRAKE CALIPER WERE SLIDING BACK AND FORTH IN THE BRACKET. I WAS ADVISED THAT THIS SHOULD NOT BE HAPPENING BUT , IT IS OK TO TAKE THE VEHICLE AND DRIVE IT THIS WAY. I ASKED WHAT SHOULD BE DONE TO CORRECT THIS. THEY SAID THAT THEY DID NOT KNOW HOW TO FIX THIS PROBLEM AND HAD TO NOTIFY FORD TO FIND OUT. THIS HAS BEEN…
Owner-reported narrative. 18,000 miles reported. Look up ODI 10308972 at NHTSA ↗
Owner report 10355919 · 2010-09-16 (September 16, 2010)
TL*THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 40 MPH SHE APPLIED THE BRAKES AND THE PEDAL BEGAN TO PULSATE. THE FAILURE BEGAN TO RECUR WHENEVER SHE APPLIED THE BRAKES. SHE EXAMINED THE VEHICLE AND NOTICED THAT THE BRAKE PADS WERE EXCESSIVELY AND UNEVENLY WORN. THE VEHICLE WAS NOT TAKEN TO BE EXAMINED FOR THE CAUSE OF FAILURE AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 24,000. THE VIN WAS UNAVAILABLE.
Owner-reported narrative. 21,000 miles reported. Look up ODI 10355919 at NHTSA ↗
Owner report 10453045 · 2012-03-20 (March 20, 2012)
2009 MERCURY MILAN. CONSUMER STATES FRONT SUSPENSION FAILURE *TGW THE CONSUMER STATED THE PROBLEM WAS THE UPPER SUSPENSION ARMS ON THE VEHICLE. RIGHT AFTER THE VEHICLE WAS PURCHASED, BOTH UPPER CONTROL ARMS HAD TO BE REPLACED, BEFORE ALIGNMENT PROBLEMS COULD BE ADDRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR UNRELATED PROBLEMS. HOWEVER, THE CONSUMER WAS INFORMED THAT WINDSHIELD WIPERS, TRANSMISSION FLUID AND NEW TIRES WERE NEEDED. SHORTLY AFTER THE VISIT TO THE DEALER, THE CONSUMER PURCHASED NEW TIRES FROM ANOTHER DEALERSHIP. THE DEALER I…
Owner-reported narrative. Look up ODI 10453045 at NHTSA ↗
Owner report 10514996 · 2013-06-04 (June 4, 2013)
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT HE STARTED THE IGNITION AND THE VEHICLE INDEPENDENTLY SHIFTED INTO REVERSE. THE CONTACT CRASHED INTO A BOAT BUT WAS NOT INJURED. THE FAILURE RECURRED ON A SEPARATE OCCASION, CAUSING THE CONTACT TO CRASH INTO A PARKED SHERIFF'S VEHICLE. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND FRACTURED TEETH. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *TR…
Owner-reported narrative. 18,000 miles reported. Look up ODI 10514996 at NHTSA ↗
Owner report 10542087 · 2013-09-05 (September 5, 2013)
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC, WHO STATED THAT THE THROTTLE BODY WAS DEFECTIVE. THE MECHANIC RE-CALIBRATED THE THROTTLE BODY BUT IT DID NOT REMEDY THE STALLING FAILURE. THE CONTACT DID NOT TAKE THE VEHICLE TO DEALER OR CALLED THE MANUFACTURER. THE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.
Owner-reported narrative. 45,000 miles reported. Look up ODI 10542087 at NHTSA ↗
Owner report 11165239 · 2019-01-04 (January 4, 2019)
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 78 MPH, THE VEHICLE DECELERATED ON ITS OWN. THE CONTACT HAD TO IMMEDIATELY PULL THE VEHICLE OVER ONTO THE SHOULDER BEFORE MORE TRAFFIC APPROACHED. THE VEHICLE STALLED. THE CONTACT WAITED AWHILE TO RESTART THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. AN UNKNOWN SERVICE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FEYER FORD OF EDENTON INC. (504 VIRGINIA RD, EDENTON, NC 27932, [phone removed]) AND REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE MANUFACTURER WAS N…
Owner-reported narrative. 86,409 miles reported. Look up ODI 11165239 at NHTSA ↗
Owner report 10584578 · 2014-04-24 (April 24, 2014)
NOVEMBER 2, 2011, 2009 MERCURY MILAN WAS IN DRIVEWAY AND WOULD NOT START, JUMPED VEHICLE AND IT STARTED BUT WOULD NOT ACCELERATE; VEHICLE HAD TO BE TOWED TO 101 HWY 41, EAST, COURTESY FORD LINCOLN MERCURY, ROME GA 30161-6698. THIS IS DEALERSHIP WHERE VEHICLE WAS PURCHASED NEW. PARTS AFFECTED: THROTTLE BODY 500 AND BATTERY. REPAIR COST: $698.78 APRIL 19, 2014, 2009 MERCURY MILAN STOPPED AND WOULD NOT START WHILE MY WIFE WAS OUT SHOPPING. JUMPED VEHICLE AND IT STARTED BUT WOULD NOT ACCELERATE; AGAIN VEHICLE HAD TO BE TOWED TO 101 HWY 41, …
Owner-reported narrative. 112,831 miles reported. Look up ODI 10584578 at NHTSA ↗
Owner report 10969030 · 2017-03-28 (March 28, 2017)
CHECK ENGINE LIGHT CAME ON, TOOK TO MY MACHANIC.DIGNOSTIC READ OUT INDICATED SOMETHING TO DO WITH AIR POLLUTION DEVICE( HE DID NOT KNOW WHICH ONE) UNTIL HE LOOKED AT THE CAR. NOW I HAVE A WRENCH LIGHT ON AND THE CAR DOES NOT WANT TO STAY RUNNING, SMELLS " RICH RUNNING" AND WILL HARDLY GO DOWN THE ROAD. NOT TOO LONG AGO I HAD PROBLEMS WITH THE DOOR LOCK SYSTEM ALSO, WAS RELOCKING DOORS AFTER I LOCKED THEM. I HAVE COMPLAINED SINCE DAY ONE THAT THERE WAS SOMETHING NOT RIGHT WITH THE ELECTRICAL SYSTEM ON THIS CAR. I THINK WHATEVER IS WRONG WITH THE…
Owner-reported narrative. Look up ODI 10969030 at NHTSA ↗