2019 Mercedes-Benz SPRINTER 3500 problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
27 owner complaints analyzed
41 distinct recall campaigns
9,550 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 14 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 6 of 27 complaints (22.2%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 8 | 29.6% |
| Transmission and shifting | 4 | 14.8% |
| Electrical and battery issues | 3 | 11.1% |
| Engine operation | 2 | 7.4% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 6 |
| Power Train | 6 |
| Engine | 5 |
| Service Brakes | 5 |
| Unknown Or Other | 4 |
| Air Bags | 3 |
| Vehicle Speed Control | 3 |
| Seat Belts | 2 |
Electrical System: 6; Power Train: 6; Engine: 5; Service Brakes: 5; Unknown Or Other: 4; Air Bags: 3; Vehicle Speed Control: 3; Seat Belts: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 13 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 13; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (13). 13 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 1 |
| 2020 | 6 |
| 2021 | 10 |
| 2022 | 3 |
| 2023 | 1 |
| 2024 | 3 |
| 2025 | 2 |
| 2026 | 1 |
2019: 1; 2020: 6; 2021: 10; 2022: 3; 2023: 1; 2024: 3; 2025: 2; 2026: 1
Pattern summary
Electrical System leads the component reports. Braking behavior appears in 8 complaint narratives. Transmission and shifting appears in 4 complaint narratives. Electrical and battery issues appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11180285 · 2019-02-15 (February 15, 2019)
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 3500. WHILE APPROACHING A STOP LIGHT AT 40 MPH WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING AS IF THE ACCELERATOR PEDAL WERE DEPRESSED. THE CONTACT DEPRESSED THE BRAKE PEDAL HARDER TO STOP THE VEHICLE. IN ADDITION, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PLEASANTON (LOCATED AT 5885 OWENS DR, PLEASANTON, CA 94588, [phone removed]) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED…
Owner-reported narrative. 5,628 miles reported. Look up ODI 11180285 at NHTSA ↗
Owner report 11342531 · 2020-07-31 (July 31, 2020)
TL* THE CONTACT OWNS A 2020 WINNEBAGO RV INSTALLED ON A 2019 MERCEDES-BENZ SPRINTER 3500 CHASSIS. THE CONTACT STATED THAT WHILE ATTEMPTING TO EXIT AN UNKNOWN DEALER, THE VEHICLE WAS SHIFTED INTO GEAR, THE PARKING BRAKE WAS RELEASED, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO MOVE. THE CONTACT STATED THAT THE PARKING BRAKE INDICATOR WAS INOPERABLE. SEVERAL MECHANICS ASSISTED THE CONTACT TO GET THE VEHICLE TO OPERATE AS INTENDED. THE CONTACT STATED THAT SEVERAL DAYS LATER ON A CAMPING TRIP, THE BRAKES OVERHEATED. THE VEHIC…
Owner-reported narrative. 2,000 miles reported. Look up ODI 11342531 at NHTSA ↗
Owner report 11428219 · 2021-08-08 (August 8, 2021)
It appears that driver pressed park and pulled the emergency brake. Its possible it wasn't pressed properly and dealer found no mechanical fault. Vehicle rolled forward and impacted another parked vehicle. This may be related to other issues at RemarkableFoods related to transmission being in "Park" or driver intending to put it in "Park". Video is available for review.
Owner-reported narrative. Look up ODI 11428219 at NHTSA ↗
Owner report 11418351 · 2021-05-24 (May 24, 2021)
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign number 21V055000 (Electrical System) and 21V152000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The contact stated that manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Owner-reported narrative. Look up ODI 11418351 at NHTSA ↗
Owner report 11434117 · 2021-09-23 (September 23, 2021)
Stranded and required towing due to condensation and EIS Module The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts …
Owner-reported narrative. Look up ODI 11434117 at NHTSA ↗
Owner report 11458133 · 2022-03-24 (March 24, 2022)
The contact owned a 2019 Mercedes-Benz Sprinter 3500. The contact stated while driving at 50 MPH with his wife in the front passenger seat and six passengers in the rear seats, the vehicle began to stall. There were no warning lights illuminated. The contact heard an abnormal sound coming from the engine and noticed smoke coming out of the hood and inside the cabin of the vehicle. The contact veered to the side of the road and turned off the vehicle. Both the contact and his wife exited the vehicle. The contact stated while he was contacting r…
Owner-reported narrative. 21,000 miles reported. Look up ODI 11458133 at NHTSA ↗
Owner report 11480168 · 2022-08-19 (August 19, 2022)
After MB performed required "Campaign" #2021070027 related to transmission, CDI, VGS and SCR (emissions controls), transmission now shift erratically and sometimes unpredictably, engine in now running a higher RPMs, oil pressure is higher and fuel economy (as measured by manual calculations) has decreased by not less than 15%. Vehicle was originally taken to MB dealer related to a repeated (3 times) intermittent/unexpected power loss and dash warning. Loss of power could lead to loss of control, especially at highway speeds. The vehicle w…
Owner-reported narrative. Look up ODI 11480168 at NHTSA ↗