2018 Mercedes-Benz SPRINTER 3500 problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
9 owner complaints analyzed
10 distinct recall campaigns
15,000 mi median reported failure mileage
Scope: 2018 model year. Data snapshot: . 5 complaints include usable failure mileage.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Service Brakes is the most frequently named component, appearing in 3 of 9 complaints (33.3%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 4 | 44.4% |
| Electrical and battery issues | 1 | 11.1% |
| Steering behavior | 1 | 11.1% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Service Brakes | 3 |
| Vehicle Speed Control | 2 |
| Electrical System | 1 |
| Electrical System:12v/24v/48v Battery | 1 |
| Electronic Stability Control (Esc) | 1 |
| Electronic Stability Control:Automatic (Asc) | 1 |
| Engine | 1 |
| Exterior Lighting | 1 |
Service Brakes: 3; Vehicle Speed Control: 2; Electrical System: 1; Electrical System:12v/24v/48v Battery: 1; Electronic Stability Control (Esc): 1; Electronic Stability Control:Automatic (Asc): 1; Engine: 1; Exterior Lighting: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 5 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 5; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (5). 4 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 1 |
| 2021 | 5 |
| 2022 | 1 |
| 2023 | 1 |
| 2025 | 1 |
2019: 1; 2021: 5; 2022: 1; 2023: 1; 2025: 1
Pattern summary
Service Brakes leads the component reports. Braking behavior appears in 4 complaint narratives. Electrical and battery issues appears in 1 complaint narratives. Steering behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11219255 · 2019-06-11 (June 11, 2019)
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT THE BRAKES FAILED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THE CONTACT HAD TO PUMP THE BRAKE PEDAL TO STOP THE VEHICLE HARDER THAN USUAL. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD QUICKER THAN USUAL AND THE VEHICLE WOULD NOT STOP. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF TEMECULA (40910 TEMECULA CENTER DR, TEMECULA, CA 92591,[phone removed]) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE MECHANIC STATED THAT THE CONTACT NEEDED TO "GET USED T…
Owner-reported narrative. 4,366 miles reported. Look up ODI 11219255 at NHTSA ↗
Owner report 11420930 · 2021-06-14 (June 14, 2021)
On or about April 27, 2021 the driver's side rear taillight assembly randomly fell off between Phoenix and Tucson, Arizona on Interstate 10. The assembly is large, containing the taillight, brake light, turn signal light and back-up light. It could have (and may have) hit another vehicle or at least caused it/them to engage in a dangerous turning maneuver to avoid hitting the large assembly while on the freeway. In addition, the RV was then rendered unsafe and in violation of the laws of virtually every state, as well as federal regulations, d…
Owner-reported narrative. Look up ODI 11420930 at NHTSA ↗
Owner report 11466047 · 2022-05-25 (May 25, 2022)
The contact owns a 2018 Mercedes-Benz Sprinter 3500. The contact stated that while driving at low speeds, there was an abnormal sulfur odor coming from the engine. There was no warning light illuminated. As the odor persisted, the contact’s eyes started burning and the contact also started having a headache. The contact inspected the vehicle and discovered that acid had leaked from the battery due to internal pressure inside the battery. The contact then called that dealer where he was instructed to take the vehicle in to be serviced under the …
Owner-reported narrative. 7,400 miles reported. Look up ODI 11466047 at NHTSA ↗
Owner report 11434749 · 2021-09-28 (September 28, 2021)
The contact owns a 2018 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign Numbers: 20V663000 (Steering) and 21V042000 (Electronic Stability Control) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact contacted Mercedes-Benz of Westminster (10391 Westminster Blvd, Westminster, CO 80020) confirmed the first dealer’s information. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactur…
Owner-reported narrative. Look up ODI 11434749 at NHTSA ↗