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U.S. public vehicle records

Mercedes-Benz S550 problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

133 owner complaints analyzed

15 distinct recall campaigns

43,450 mi median reported failure mileage

Scope: 2010 to 2017 model years. Data snapshot: . 66 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Unknown Or Other is the most frequently named component, appearing in 24 of 133 complaints (18.0%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior2216.5%
Braking behavior107.5%
Electrical and battery issues96.8%
Fuel system concerns96.8%
Transmission and shifting43.0%
Engine operation10.8%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Unknown Or Other
24
Steering
17
Fuel/Propulsion System
13
Structure:Body
12
Seat Belts
11
Electrical System
10
Engine
10
Air Bags
9
Component breakdown data
CategoryCount
Unknown Or Other24
Steering17
Fuel/Propulsion System13
Structure:Body12
Seat Belts11
Electrical System10
Engine10
Air Bags9

Unknown Or Other: 24; Steering: 17; Fuel/Propulsion System: 13; Structure:Body: 12; Seat Belts: 11; Electrical System: 10; Engine: 10; Air Bags: 9

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
28
25,000 to 49,999
8
50,000 to 74,999
14
75,000 to 99,999
8
100,000 to 149,999
7
150,000 and above
1
Reported problems by failure mileage data
CategoryCount
Under 25,00028
25,000 to 49,9998
50,000 to 74,99914
75,000 to 99,9998
100,000 to 149,9997
150,000 and above1

Under 25,000: 28; 25,000 to 49,999: 8; 50,000 to 74,999: 14; 75,000 to 99,999: 8; 100,000 to 149,999: 7; 150,000 and above: 1

Under 25,000 miles has the most reports with usable mileage (28). 67 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2011
1
2013
2
2014
8
2015
9
2016
6
2017
7
2018
13
2019
8
2020
10
2021
6
2022
13
2023
12
2024
20
2025
15
2026
3
Complaints over time data
CategoryCount
20111
20132
20148
20159
20166
20177
201813
20198
202010
20216
202213
202312
202420
202515
20263

2011: 1; 2013: 2; 2014: 8; 2015: 9; 2016: 6; 2017: 7; 2018: 13; 2019: 8; 2020: 10; 2021: 6; 2022: 13; 2023: 12; 2024: 20; 2025: 15; 2026: 3

Pattern summary

Unknown Or Other leads the component reports. Steering behavior appears in 22 complaint narratives. Braking behavior appears in 10 complaint narratives. Electrical and battery issues appears in 9 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10388688 · 2011-03-07 (March 7, 2011)

WHEN STEERING WHEEL IS RELEASED EVEN FOR A FEW SECONDS, VEHICLE PULLS HARD TO THE RIGHT AND WILL PUT YOU IN THE DITCH IF YOU ARE NOT PAYING ATTENTION. THE VEHICLE SHOULD TRACK STRAIGHT WHEN THE STEERING WHEEL IS RELEASED.

Owner-reported narrative. 332 miles reported. Look up ODI 10388688 at NHTSA ↗

Owner report 10554582 · 2013-12-03 (December 3, 2013)

PURCHASED A CERTIFIED PREOWNED MERCEDES BENZ S5550 4 MATIC. COMPLETE STEERING FAILURE OCCURRED AN HOUR AFTER PURCHASE (AFTER 20 MILES OF DRIVING). THE CAR'S STEERING WHEEL WAS SPINNING FREELY, AND NO CONTROL OVER THE FRONT WHEELS WAS POSSIBLE WHILE IN MOTION. VEHICLE HAD TO BE RECOVERED BY THE DEALER. *TR

Owner-reported narrative. 52,000 miles reported. Look up ODI 10554582 at NHTSA ↗

Owner report 10615593 · 2014-07-23 (July 23, 2014)

TL* THE CONTACT OWNS A 2010 MERCEDES BENZ S550. WHILE DRIVING 15 MPH, THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN AND NEARLY CAUSED A CRASH. THE CONTACT WAS ONLY ABLE TO STEER THE VEHICLE AFTER THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT DIAGNOSTIC TESTING WAS NOT PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. ..UPDATED 11/11/14 *BF THE CONSUMER STATED THERE WAS NO WARNING LIGHT…

Owner-reported narrative. 24,000 miles reported. Look up ODI 10615593 at NHTSA ↗

Owner report 11757779 · 2026-08-18 (August 18, 2026)

The instrument cluster on my 2011 Mercedes-Benz S550 (W221) is locked by a persistent red “Battery Not Charged” warning message. This message appears even though the charging system is working correctly (normal charging voltage, new battery, and new battery sensor installed). Because the cluster is locked, I can no longer: • View or reset tire pressure (TPMS) • Access the digital speed display • Adjust or enable certain lighting functions, including daytime running lights • Adjust seatbelt settings • Turn the blind spot monitor on or off •…

Owner-reported narrative. Look up ODI 11757779 at NHTSA ↗

Owner report 11610863 · 2024-08-26 (August 26, 2024)

I purchased this vehicle in July 2020. I did a through check for recalls, warranty problems and could not identify any with this vehicle. From the get go the check engine light would come on. I checked the codes and they indicated an "electrical fault on bank 1, oxygen sensor 1. I replaced the wiring harness on that sensor as well as the sensor. From then until now the car would code weekly about the same issue. Eventually I started using a catalytic converter cleaner (it cleans off sulfur deposits) in an attempt to solve the issue. It would wo…

Owner-reported narrative. Look up ODI 11610863 at NHTSA ↗

Owner report 11385589 · 2020-12-30 (December 30, 2020)

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ S550. THE CONTACT STATED THAT UPON REFUELING THE VEHICLE, A STRONG FUEL ODOR WAS DETECTED IN THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF GEORGETOWN (7401 S IH-35, GEORGETOWN, TX 78626, [phone removed]) WHERE THE FAILURE WAS DIAGNOSED AS A FUEL LEAK FROM THE FILTER ASSEMBLY UNDER THE REAR SEAT. THE CONTACT ALSO STATED THAT THE DEALER INFORMED HIM THAT THE UNDERCARRIAGE WAS DAMAGED WHICH LEAD TO THE FUEL LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A CAS…

Owner-reported narrative. 110,000 miles reported. Look up ODI 11385589 at NHTSA ↗

Owner report 11425745 · 2021-07-21 (July 21, 2021)

UPON REFULING MY AUTOMOBILE FULL I COULD SMELL A STRONG ODOR OF GAS FUMES. EARLIER THAT DAY I HAD AN IMPACT OF MY TIRE OVER A CURB. GAS FUMES COULD BE SMELLED NOT SO MUCH ON THE OUTSIDE OF THE AUTO BUT INSIDE WITHOUT ABATEMENT. UPON INSPECTION BY MERCEDES BENZ OF STOCKTON CA IT WAS DETERMINED A FUEL LEAK WAS PRESENT WITH THE CUSHION THAT SITS ON TOP OF THE FUEL SYSTEM WAS SOILED/STURATED UNDER THE REAR PASSENGER SEAT OF THE CAR. PICTURES TAKEN SUGGEST IT HAD BEEN WAS ONGOING POSSIBLELY FOR YEARS. THEY SUGGESTED HEAT CONTRIBUTED TO THE UNIT…

Owner-reported narrative. Look up ODI 11425745 at NHTSA ↗

Owner report 11002352 · 2017-06-29 (June 29, 2017)

SHIFTING LEVER IS UP FOR REVERSE, CENTER FOR PARK, DOWN FOR FORWARD. ALL OTHER TRANSMISSIONS YOU PUSH UP FOR PARK. AFTER DRIVING ALL OTHER CARS, EVEN PRIOR MERCEDES IF YOU EXIT THE CAR YOU PUSH THE TRANSMISSION LEVER TO UP FOR PARK EVEN WITH THE ENGINE RUNNING YOU PUSH THE LEVER UP FOR PARK. THIS BECOMES A HABIT, A REFLEXIVE ACTION BUT IF YOU DO THIS IN THIS MERCEDES YOU GO INTO REVERSE. WHAT HAPPENED TO ME IS I STARTED THE CAR IN MY GARAGE AND FORGOT SOMETHING SO I HOPPED OUT WHILE REACHING FOR THE SHIFT LEVER AND PUSHED UP FOR PARK, BUT …

Owner-reported narrative. 67,000 miles reported. Look up ODI 11002352 at NHTSA ↗

Owner report 10965986 · 2017-03-14 (March 14, 2017)

PROBLEM 1: CAR SOLD TO ME WITHOUT FULL DISCLOSURE. SILVERSTAR MOTORS IN L.I CITY, NY SOLD ME THE CAR & WITHHELD MATERIAL INFORMATION. THE CAR HAD 4 DAMAGED & DEFECTIVE WHEELS. THIS WAS DISCLOSED TO ME BY ANOTHER DEALER HELMS BROTHERS. TIRES WERE CONSTANTLY LOSING AIR; FRONT END WOULD VIBRATE AT HIGHWAY SPEEDS & WAS CONSTANTLY IN THE SHOP. SILVERSTAR GAVE ME 4 NEW TIRES TO COMPENSATE ME FOR MY TROUBLES & I HAVE ALREADY LOST 2 OF THEM IN A FEW MONTHS. ONE WAS DAMAGED LAST FRIDAY DOING 10 MILES AN HOUR ON ARCHER AVENUE IN QUEENS NY HITTING A POT H…

Owner-reported narrative. 34,000 miles reported. Look up ODI 10965986 at NHTSA ↗

Compare model years

Recalls by model year

All campaigns in the snapshot affecting each model year, including recalls announced years later.

Recall campaigns

Shared campaigns appear once in each affected model year.

2010
0
2011
2
2012
2
2013
0
2014
5
2015
5
2016
5
2017
10
Recall campaigns data
CategoryCount
20100
20112
20122
20130
20145
20155
20165
201710

2010: 0; 2011: 2; 2012: 2; 2013: 0; 2014: 5; 2015: 5; 2016: 5; 2017: 10

Year-by-year records

Mercedes-Benz S550 model-year comparison
Model yearComplaintsRecallsChange in recalls
2010160Not available
201192+2
2012520
201370-2
2014245+5
20154150
20161550
20171610+5