| Engine | 562.5%ODI 11720960I purchased my vehicle 2021 Mercedes-Benz GLE 350 from Mercedes Dealership in Ontario, and had it for only about 4 months before it catching on fire while parked at the doctors office. I purchased it [XXX], and it caught fire on [XXX] while at the doctors. I didn't drive much since I work from home. Primary reason for purchase was to have a working and safe vehicle to transport family to their doctor appointments. Mileage at purchase was 59982. Last mileage 60,292. Insurance currently has the vehicle at Copart in Colton while doing their invest… Look up ODI 11720960 at NHTSA ↗ | 233.3%ODI 11736900Incident 1- on several occasions the screen went blank on my dashboard where I could not see the odometer and important information. This has happened on several occasions and sometimes happen to wait until the next day in order for it to come back on Incident 2- car is now in the dealer for engine issues and rattling sound once started. Needs to restart before sound stops Look up ODI 11736900 at NHTSA ↗ | 1100.0%ODI 11770202Vehicle: 2023 Mercedes-Benz GLE 350 4MATIC Approximate mileage at failure: 75,000+ miles While driving my 2023 Mercedes-Benz GLE 350 4MATIC, the check-engine light illuminated and the engine subsequently began making a knocking noise. The vehicle remained operable and I drove it home. Because the event occurred on a Saturday, I drove the vehicle directly to an authorized Mercedes-Benz dealership the next business day. The dealership inspected the vehicle and documented metal flakes and pieces in the oil filter/filter housing, with suspected c… Look up ODI 11770202 at NHTSA ↗ | 321.4%ODI 11721248On multiple occasions, the vehicle has unexpectedly lost acceleration while driving. Specifically, while traveling on the highway, the vehicle will suddenly drop speed and fail to respond when pressing the accelerator. This creates a dangerous situation, as I am unable to maintain speed with surrounding traffic, increasing the risk of a collision. This issue appears to occur without warning and significantly impacts the safe operation of the vehicle. A sudden loss of power on a high-speed roadway is extremely hazardous and poses a risk to bot… Look up ODI 11721248 at NHTSA ↗ | 110.0%ODI 11686759I purchased my Mercedes-Benz new, and it currently has only 1,800 miles on it. My wife primarily drives the car, and we have experienced several alarming incidents where the vehicle suddenly shuts down while driving. 1.About two weeks after we purchased the car, it stalled at a stop sign. At the time, we ignored it. 2.On two separate occasions afterward, the vehicle suddenly slowed down and stopped while she was driving on the highway. 3.Most recently, two days ago, while driving to work early in the morning on the freeway, the car suddenly sto… Look up ODI 11686759 at NHTSA ↗ | 116.7%ODI 11743941On May 26, 2026 I was driving our new Mercedes 2026 GLE350 to [XXX]. The car had 737 miles on it, when it died in traffic on [XXX]. The car was purchased new on April 11, 2026 from the Mercedes dealer in Monterey, CA. When the car died in traffic, an emergency message appeared on the screen "Automatic brake assist not working, Stop the car immediately, Do Not Drive". I was barely able to cross two lanes of traffic in order to get to the right shoulder of the very busy freeway. The dealer in Monterey was contacted and said it sounded like an ele… Look up ODI 11743941 at NHTSA ↗ |
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| Electrical System | 450.0%ODI 11720960I purchased my vehicle 2021 Mercedes-Benz GLE 350 from Mercedes Dealership in Ontario, and had it for only about 4 months before it catching on fire while parked at the doctors office. I purchased it [XXX], and it caught fire on [XXX] while at the doctors. I didn't drive much since I work from home. Primary reason for purchase was to have a working and safe vehicle to transport family to their doctor appointments. Mileage at purchase was 59982. Last mileage 60,292. Insurance currently has the vehicle at Copart in Colton while doing their invest… Look up ODI 11720960 at NHTSA ↗ | 233.3%ODI 11749953On July 7, 2026, my 2022 Mercedes-Benz GLE 350 experienced a serious engine malfunction. After stopping at a traffic light, the engine began shaking violently and idling roughly. When the traffic light turned green, the vehicle accelerated extremely slowly and had very little power, making it difficult to clear the intersection. The engine continued running roughly, and I was concerned the vehicle could stall in active traffic. At the same time, the ECO start/stop system automatically disabled itself and displayed "OFF" in white on the instrume… Look up ODI 11749953 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 330.0%ODI 11771809On XXX, at about 3:30 PM, my wife was driving our 2025 Mercedes-Benz GLE 350 (under 10,000 miles) home with our [XXX] son in the front passenger seat. Smoke began coming from the seat belt area and from under the front passenger seat, and the vehicle caught fire while being driven. The fire started under the passenger seat where my son was sitting; he got out in time and was not injured, but he could have been seriously burned. We called [XXX] and the fire department extinguished the fire. The vehicle is a total loss. Mercedes-Benz USA opened c… Look up ODI 11771809 at NHTSA ↗ | 116.7%ODI 11743941On May 26, 2026 I was driving our new Mercedes 2026 GLE350 to [XXX]. The car had 737 miles on it, when it died in traffic on [XXX]. The car was purchased new on April 11, 2026 from the Mercedes dealer in Monterey, CA. When the car died in traffic, an emergency message appeared on the screen "Automatic brake assist not working, Stop the car immediately, Do Not Drive". I was barely able to cross two lanes of traffic in order to get to the right shoulder of the very busy freeway. The dealer in Monterey was contacted and said it sounded like an ele… Look up ODI 11743941 at NHTSA ↗ |
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| Seat Belts | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 17.1%ODI 11772548I am filing a formal safety complaint regarding my 2024 Mercedes-Benz GLE 350, which has experienced multiple incidents of sudden, unintended automatic braking while driving, despite no vehicles, pedestrians, or obstacles being present ahead. During one particularly dangerous incident, I was traveling on the expressway when the vehicle unexpectedly applied its brakes aggressively and came to a sudden stop without any braking action initiated by me. This created an extremely dangerous situation and placed me and other motorists at risk of a ser… Look up ODI 11772548 at NHTSA ↗ | 440.0%ODI 11645260When driving on a quiet, straight road with no other cars anywhere nearby the vehicle suddenly slammed on the brakes until the car came to a complete stop. The seat belt pre-tensioners also activated and there were loud audible warning beeping and red "radar" images on the dashboard. My safety was not at risk in this instance however if the same thing happened while I was being followed then I'd be a risk from being hit from behind. I frequently travel on busy interstates and it scares me to think that this could happen again. The system also a… Look up ODI 11645260 at NHTSA ↗ | 116.7%ODI 11753052If the driver seat belt is pulled too quickly from the retractor mechanism, the seat belt can not be retracted and then pulled across the drivers lap UNLESS the car is stopped and the driver door is opened. Example. I pull up to a toll booth. I release the seat belt from my lap to access my wallet. I pay the toll and start to drive away as I then try to reattach the seat belt. I cannot get it to pull across my lap UNLESS I stop the car and open the door. This resets the belt mechanism. This is unacceptable and a safety issue. Mercedes has … Look up ODI 11753052 at NHTSA ↗ |
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| Vehicle Speed Control | 00.0%No examples available for this selection. | 116.7%ODI 11753924while driving, vehicle issued alerts for inoperative active brake assist, inoperative distance control, inoperative blind spot assist, and inoperative active stop and go assist. with all those alerts it was very concerning and I felt apprehensive to operate the vehicle further, as it may crash. Mercedes Benz dealer technician confirmed that the Distronic and Cruise control unit was defective/faulty. Look up ODI 11753924 at NHTSA ↗ | 00.0%No examples available for this selection. | 428.6%ODI 11696337WHILE DRIVING ON AN INSIDE ROAD AT 35 MPH WITH NO TRAFFIC, THE CAR APPLIED SUDDEN BRAKES. MANY MESSAGES/SYMBOLS POPPED UP ON THE SCREEN WHICH I WAS NOT ABLE TO SEE . CAR ALMOST CAME TO SUDDEN STOP AND IT CLEARED UP AGAIN WITHIN SECONDS AND CAR STARTED MOVING AGAIN. THERE WAS NO DAMAGE TO CAR OR THE DRIVER. AT HIGH OR IN TRAFFIC, IT MAY RESULT IN AN ACCIDENT. THE INSIDENT HAPPENED ON OCTOBER 28, 2025 BETWEEN 1:00 PM TO 1:10 PM. Look up ODI 11696337 at NHTSA ↗ | 00.0%No examples available for this selection. | 116.7%ODI 11743941On May 26, 2026 I was driving our new Mercedes 2026 GLE350 to [XXX]. The car had 737 miles on it, when it died in traffic on [XXX]. The car was purchased new on April 11, 2026 from the Mercedes dealer in Monterey, CA. When the car died in traffic, an emergency message appeared on the screen "Automatic brake assist not working, Stop the car immediately, Do Not Drive". I was barely able to cross two lanes of traffic in order to get to the right shoulder of the very busy freeway. The dealer in Monterey was contacted and said it sounded like an ele… Look up ODI 11743941 at NHTSA ↗ |
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| Service Brakes | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 321.4%ODI 11696337WHILE DRIVING ON AN INSIDE ROAD AT 35 MPH WITH NO TRAFFIC, THE CAR APPLIED SUDDEN BRAKES. MANY MESSAGES/SYMBOLS POPPED UP ON THE SCREEN WHICH I WAS NOT ABLE TO SEE . CAR ALMOST CAME TO SUDDEN STOP AND IT CLEARED UP AGAIN WITHIN SECONDS AND CAR STARTED MOVING AGAIN. THERE WAS NO DAMAGE TO CAR OR THE DRIVER. AT HIGH OR IN TRAFFIC, IT MAY RESULT IN AN ACCIDENT. THE INSIDENT HAPPENED ON OCTOBER 28, 2025 BETWEEN 1:00 PM TO 1:10 PM. Look up ODI 11696337 at NHTSA ↗ | 110.0%ODI 11645260When driving on a quiet, straight road with no other cars anywhere nearby the vehicle suddenly slammed on the brakes until the car came to a complete stop. The seat belt pre-tensioners also activated and there were loud audible warning beeping and red "radar" images on the dashboard. My safety was not at risk in this instance however if the same thing happened while I was being followed then I'd be a risk from being hit from behind. I frequently travel on busy interstates and it scares me to think that this could happen again. The system also a… Look up ODI 11645260 at NHTSA ↗ | 116.7%ODI 11774959When pulling into a designated parking space I went to switch on the front camera with my foot on the brake pedal when the MB GLE350 suddenly accelerated and lurched forward over the parking curb, through bushes, across a 100' adjacent parking lot, across a walkway hitting 2 metal fences, then dropping down several feet, and across a yard finally crashing into a shed attached to a cottage. Brake was not responding, and Air bags did not deploy!! The car travelled such a long distance that any number of pedestrians or other vehicles could have… Look up ODI 11774959 at NHTSA ↗ |
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| Forward Collision Avoidance: Automatic Emergency Braking | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 214.3%ODI 11696337WHILE DRIVING ON AN INSIDE ROAD AT 35 MPH WITH NO TRAFFIC, THE CAR APPLIED SUDDEN BRAKES. MANY MESSAGES/SYMBOLS POPPED UP ON THE SCREEN WHICH I WAS NOT ABLE TO SEE . CAR ALMOST CAME TO SUDDEN STOP AND IT CLEARED UP AGAIN WITHIN SECONDS AND CAR STARTED MOVING AGAIN. THERE WAS NO DAMAGE TO CAR OR THE DRIVER. AT HIGH OR IN TRAFFIC, IT MAY RESULT IN AN ACCIDENT. THE INSIDENT HAPPENED ON OCTOBER 28, 2025 BETWEEN 1:00 PM TO 1:10 PM. Look up ODI 11696337 at NHTSA ↗ | 110.0%ODI 11772983In the past 1 year, my car has had about 6-7 incidents where the car abruptly breaks and seatbelts tighten. This has been at speeds of 30- 40mph more or less. NOTE: There was NO reason for the hard breaking as there were NO cars and NO pedestrians in sight. Most recently, I was almost rear ended by the car behind me - thankfully they swerved into the swale/shoulder. I have also had a few incidents while driving on I-75 at 70mph where the car quickly slows to 30mph. It seems the car may have interpreted a nearby exit. The BIGGER concern for… Look up ODI 11772983 at NHTSA ↗ | 116.7%ODI 11774959When pulling into a designated parking space I went to switch on the front camera with my foot on the brake pedal when the MB GLE350 suddenly accelerated and lurched forward over the parking curb, through bushes, across a 100' adjacent parking lot, across a walkway hitting 2 metal fences, then dropping down several feet, and across a yard finally crashing into a shed attached to a cottage. Brake was not responding, and Air bags did not deploy!! The car travelled such a long distance that any number of pedestrians or other vehicles could have… Look up ODI 11774959 at NHTSA ↗ |
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| Unknown Or Other | 00.0%No examples available for this selection. | 116.7%ODI 11719678Front Stationary Sunroof Panel with a panoramic sunroof, the stationary panel located between the windshield and the panoramic sunroof cracked and ultimately shattered. Needed removal of the bonded panel and installation of a new front panel. There was a RECALL CAMPAIGN BULLETIN 2021070010 issued August 2021 but did NOT identify problems for SUV's having later year models such as 2022 GLE. The panel is not available for inspection as it has been replaced Friday, February 13, 2026, by Safe Tech Auto Glass with costs born by owner. There are pho… Look up ODI 11719678 at NHTSA ↗ | 00.0%No examples available for this selection. | 17.1%ODI 11718215Panoramic sunroof exploded when I was driving not external force was involved to make the sunroof explode the sound was like a gunshot small particles of glass fell to my face Look up ODI 11718215 at NHTSA ↗ | 110.0%ODI 11686759I purchased my Mercedes-Benz new, and it currently has only 1,800 miles on it. My wife primarily drives the car, and we have experienced several alarming incidents where the vehicle suddenly shuts down while driving. 1.About two weeks after we purchased the car, it stalled at a stop sign. At the time, we ignored it. 2.On two separate occasions afterward, the vehicle suddenly slowed down and stopped while she was driving on the highway. 3.Most recently, two days ago, while driving to work early in the morning on the freeway, the car suddenly sto… Look up ODI 11686759 at NHTSA ↗ | 116.7%ODI 11771867I heard only an unusual air or wind noise coming from above while driving at approximately 45 mph. I did not notice any rock, object, or other impact striking the panoramic sunroof before the incident. When the interior sunroof screen/cover slid open, I discovered that the panoramic sunroof glass had shattered. The airflow carried the shattered glass away, and some pieces fell inside the vehicle. I do not know what caused the glass to break. I will also submit a request for Mercedes-Benz to investigate the cause of this unexpected failure and d… Look up ODI 11771867 at NHTSA ↗ |
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| Visibility/Wiper | 112.5%ODI 117687151. The Factory Assembly Defect During production of the 2020–2021 GLE and GLS line (V167 platform), Mercedes-Benz factory assembly workers improperly secured or seated the air conditioning evaporator condensation drain hoses. Because condensation water could not drain out underneath the vehicle, it emptied inside the vehicle, pooling silently underneath the heavy soundproofing foam, carpeting, and floor pans. 2. The Resulting Hidden Damage Underneath the floorboards of the GLE sits critical electrical infrastructure, including the main vehic… Look up ODI 11768715 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 321.4%ODI 11718215Panoramic sunroof exploded when I was driving not external force was involved to make the sunroof explode the sound was like a gunshot small particles of glass fell to my face Look up ODI 11718215 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
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