Mercedes Benz CL500 problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
44 owner complaints analyzed
1 distinct recall campaigns
89,619 mi median reported failure mileage
Scope: 1999 to 2006 model years. Data snapshot: . 36 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 15 of 44 complaints (34.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 3 | 6.8% |
| Steering behavior | 3 | 6.8% |
| Transmission and shifting | 2 | 4.5% |
| Braking behavior | 2 | 4.5% |
| Engine operation | 1 | 2.3% |
| Fuel system concerns | 1 | 2.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 15 |
| Suspension | 14 |
| Exterior Lighting | 5 |
| Electrical System: Instrument Cluster/Panel | 4 |
| Engine | 4 |
| Service Brakes | 3 |
| Power Train | 2 |
| Seat Belts | 2 |
Electrical System: 15; Suspension: 14; Exterior Lighting: 5; Electrical System: Instrument Cluster/Panel: 4; Engine: 4; Service Brakes: 3; Power Train: 2; Seat Belts: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 6 |
| 25,000 to 49,999 | 2 |
| 50,000 to 74,999 | 4 |
| 75,000 to 99,999 | 8 |
| 100,000 to 149,999 | 13 |
| 150,000 and above | 3 |
Under 25,000: 6; 25,000 to 49,999: 2; 50,000 to 74,999: 4; 75,000 to 99,999: 8; 100,000 to 149,999: 13; 150,000 and above: 3
100,000 to 149,999 miles has the most reports with usable mileage (13). 8 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2006 | 4 |
| 2008 | 1 |
| 2010 | 1 |
| 2012 | 1 |
| 2013 | 1 |
| 2014 | 3 |
| 2015 | 14 |
| 2016 | 9 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 3 |
| 2020 | 2 |
| 2021 | 1 |
| 2022 | 1 |
| 2024 | 1 |
2006: 4; 2008: 1; 2010: 1; 2012: 1; 2013: 1; 2014: 3; 2015: 14; 2016: 9; 2017: 1; 2018: 1; 2019: 3; 2020: 2; 2021: 1; 2022: 1; 2024: 1
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 3 complaint narratives. Steering behavior appears in 3 complaint narratives. Transmission and shifting appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10170960 · 2006-10-16 (October 16, 2006)
DT*: THE CONTACT STATED THE INSTRUMENT CLUSTER DID NOT ILLUMINATE PROPERLY ON TWO OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DETERMINED THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THERE WAS A NHTSA RECALL #06V028000 REGARDING INTERIOR LIGHTING. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART AVAILABILITY. THE CONTACT HAS BEEN WAITING OVER A MONTH FOR THE PART TO BE AVAILABLE FOR REPAIR.*AK UPDATED 10/31/2006 - THE INSTRUMENT CLUSTER BLACKED OUT PLUS THERE WERE ADDITIONAL …
Owner-reported narrative. 54,118 miles reported. Look up ODI 10170960 at NHTSA ↗
Owner report 11461445 · 2022-04-20 (April 20, 2022)
The Main Information center they notifies you of 99% of what is going on with the car stopped working completely. Can’t tell how Fast the car is moving or the RPM this also included the entire instrument cluster, In addition to that the battery and electric system just quits even Though the connections are tight. The battery Also drains quickly as A Result Even though the alternator works and the battery is new. I had the entire car shut off for no obvious cause. While I was driving. But because The entire dash is dead I can’t see if …
Owner-reported narrative. Look up ODI 11461445 at NHTSA ↗
Owner report 10820291 · 2016-01-14 (January 14, 2016)
TL* THE CONTACT OWNS A 2002 MERCEDES BENZ CL500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT OF THE VEHICLE WAS ABNORMALLY LOWERING TO THE GROUND. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
Owner-reported narrative. 122,000 miles reported. Look up ODI 10820291 at NHTSA ↗
Owner report 11337154 · 2020-07-02 (July 2, 2020)
TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ CL500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE HESITATED MOMENTARILY TO SHIFT FROM 1ST TO 2ND GEAR. THE CONTACT STATED THAT THE FAILURE WAS MOST EVIDENT WHILE THE VEHICLE WAS BEING DRIVEN AT SPEEDS UNDER 40 MPH. ADDITIONALLY, THE INSTRUMENT PANEL AND SEVERAL GAUGES FAILED TO PROVIDE ACCURATE INFORMATION OR READINGS. THE CONTACT ALSO STATED THAT TRUNK FAILED TO REMAIN UPRIGHT WHEN OPENED; THE ACTIVE BODY CONTROL (ABC) WORKSHOP WARNING LIG…
Owner-reported narrative. 127,600 miles reported. Look up ODI 11337154 at NHTSA ↗
Owner report 10722921 · 2015-06-02 (June 2, 2015)
TL* THE CONTACT OWNS A 2002 MERCEDES BENZ CL500. THE CONTACT TURNED THE IGNITION TO THE ON POSITION, BUT THE VEHICLE FAILED TO SHIFT OUT OF PARK. AFTER NUMEROUS FAILED ATTEMPTS, THE VEHICLE SHIFTED OUT OF THE PARK POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000.
Owner-reported narrative. 77,000 miles reported. Look up ODI 10722921 at NHTSA ↗
Owner report 10166211 · 2006-08-22 (August 22, 2006)
DT*: THE CONTACT STATED WHILE ACCELERATING AT VARIOUS SPEEDS, THE TRANSMISSION JERKED AND SHIMMIED. ALSO, WHEN THE VEHICLE WAS STOPPED, THE TRANSMISSION BANGED. BOTH PROBLEMS WERE INTERMITTENT. THE DEALERSHIP REPLACED THE COMPUTER AND TRANSMISSION, BUT THE PROBLEM PERSISTED.
Owner-reported narrative. 2,200 miles reported. Look up ODI 10166211 at NHTSA ↗
Owner report 10713566 · 2015-04-29 (April 29, 2015)
THE SBC PUMP STOP WORKING CAUSING THE BRAKES TO NOT WORK THIS IS A VERY DANGEROUS DEFECT IN THERE DESIGN AND I COULD SEE IF CAUSING AN ACCIDENT AND INJURIES. THE MANUFACTURING KNEW THIS WAS A DEFECTIVE DESIGN AND HAD OFFERED AN 10 YEAR WARRANTY BUT I FEEL IT SHOULD BE REPLACED ON ALL CARS THAT HAVE AN SBC PUMP, I WAS TRAVELING 65 MPH ON THE FREEWAY WHEN I HAD TO APPLY THE BRAKES AND THE BRAKES DID NOT WORK IF IT WAS NOT FOR MY QUICK THINKING AND BEING ABLE TO SWITCH TO ANOTHER LANE THERE WOULD HAVE BEEN A MAJOR CAR PILE UP WITH WHO KNOWS HOW MA…
Owner-reported narrative. 86,237 miles reported. Look up ODI 10713566 at NHTSA ↗
Owner report 11191027 · 2019-03-23 (March 23, 2019)
I WAS DRIVING MY MERCEDES ON THE HIGHWAY WHEN THE LIGHT FLASHED ON FOR THE BRAKES SAYING BRAKING POWER REDUCED. ALL OF A SUDDEN I COULD NOT STOP MY CAR, I WAS SO SCARED ON THE HIGHWAY I REALLY THOUGHT I WAS GOING TO DIE. ME AND MY BOYFRIEND WAS IN THE CAR AT THE TIME. SOMEHOW I GOT OVER TO THE FAR LANE TOWARDS THE GUARDRAIL WHERE NO ONE NORMALLY DRIVES AND THEN I ROLLED THE CAR UNTIL IT SLOWED ALL THE WAY DOWN AND THEN I FORCED IT INTO PARK. SMH THERE SHOULD REALLY BE SOMETHING ABOUT THIS. NOW I FEAR TO DRIVE MY CAR EVER AGAIN.
Owner-reported narrative. 152,000 miles reported. Look up ODI 11191027 at NHTSA ↗
Owner report 10523798 · 2013-07-08 (July 8, 2013)
TL* THE CONTACT OWNS A 2000 MERCEDES BENZ CL500. THE CONTACT STATED THAT WHILE DRIVING 80 MPH, THE VEHICLE OVERHEATED. THE CONTACT STOPPED AND RESTARTED THE VEHICLE HOWEVER, THE VEHICLE LATER STALLED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE VEHICLE OVERHEATED AND THE CRANK SHAFT POSITION SENSOR WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGE WAS 96,000.
Owner-reported narrative. 96,000 miles reported. Look up ODI 10523798 at NHTSA ↗
Owner report 10670475 · 2015-01-06 (January 6, 2015)
EXTREMELY STRONG FUEL ODOR UPON LEAVING FUEL STOP FOR THE PAST SEVERAL FILL UPS. TOOK VEHICLE IN FOR DIAGNOSIS AND DISCOVERED THAT FUEL TANK IS CRACKED AND NEEDS TO BE REPLACED. I AM REPORTING THIS BECAUSE THE REPAIR GARAGE TOLD ME IT IS A MAJOR PROBLEM IN THE SAME AREA OF THE FUEL TANK THAT AFFECTS MY VEHICLE AND THAT THEY HAVE REPAIRED THIS SAME ISSUE ON MY VEHICLE MODEL ALL THE TIME.
Owner-reported narrative. 35,853 miles reported. Look up ODI 10670475 at NHTSA ↗
Recalls by model year
All campaigns in the snapshot affecting each model year, including recalls announced years later.
Recall campaigns
Shared campaigns appear once in each affected model year.
| Category | Count |
|---|---|
| 1999 | 0 |
| 2000 | 1 |
| 2001 | 0 |
| 2002 | 0 |
| 2003 | 0 |
| 2004 | 0 |
| 2005 | 0 |
| 2006 | 0 |
1999: 0; 2000: 1; 2001: 0; 2002: 0; 2003: 0; 2004: 0; 2005: 0; 2006: 0