2024 Kia SORENTO problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
39 owner complaints analyzed
2 distinct recall campaigns
23,417 mi median reported failure mileage
Scope: 2024 model year. Data snapshot: . 3 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 11 of 39 complaints (28.2%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 6 | 15.4% |
| Engine operation | 4 | 10.3% |
| Steering behavior | 4 | 10.3% |
| Electrical and battery issues | 3 | 7.7% |
| Transmission and shifting | 2 | 5.1% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 11 |
| Structure:Body | 7 |
| Unknown Or Other | 6 |
| Service Brakes | 5 |
| Engine | 4 |
| Power Train | 4 |
| Visibility/Wiper | 3 |
| Air Bags | 2 |
Electrical System: 11; Structure:Body: 7; Unknown Or Other: 6; Service Brakes: 5; Engine: 4; Power Train: 4; Visibility/Wiper: 3; Air Bags: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 36 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2024 | 4 |
| 2025 | 21 |
| 2026 | 14 |
2024: 4; 2025: 21; 2026: 14
Pattern summary
Electrical System leads the component reports. Braking behavior appears in 6 complaint narratives. Engine operation appears in 4 complaint narratives. Steering behavior appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11638983 · 2025-01-28 (January 28, 2025)
No less than 6 times in approximately 8000 miles the vehicle has lost all electrical power while driving and then regained power. All interior electric components are lost, power steering, headlights, everything. Twice it has completely stalled out when this has happened. I cannot recreate the issue on-demand. On occasion, the vehicle will not hold a hill. It will drift backwards when taking your foot off the brake. Again, this is not reproducible and is completely random.
Owner-reported narrative. Look up ODI 11638983 at NHTSA ↗
Owner report 11664705 · 2025-06-03 (June 3, 2025)
On two separate occasions, my 2024 Kia Sorento has activated its automatic emergency braking system, as if anticipating a potential forward collision on an empty Florida highway. The dashboard lights illuminate precisely before the forward collision warning and emergency braking lights activate and commence engaging. Since then, I have noticed a loose sensation in the steering wheel and a diminished braking response. Also screen on dash will randomly shut down and will not allow me to check my vehicle systems or to Kia connect.
Owner-reported narrative. Look up ODI 11664705 at NHTSA ↗
Owner report 11698072 · 2025-11-07 (November 7, 2025)
My vehicle has issues with the power steering. At random times, day or night, the wheel steers to the right and I have to force my grip on the wheel to avoid crashing. It last between 3-5 seconds. No lights or alerts light up on the dashboard. Dealerships have been unable to assist me, I have gone to three different ones. They cannot identify the issue. Loss of power steering assist increases crash risk, since it’s harder to control the vehicle in tight maneuvers or emergencies. Car is available for inspection.
Owner-reported narrative. Look up ODI 11698072 at NHTSA ↗
Owner report 11694944 · 2025-10-22 (October 22, 2025)
I've had a couple of issues with the electrical components. One time the drivers side door controls wouldn't roll down any of the windows or lock/unlock the doors. This is a safety issue if you needed to roll the windows down/up or lock the doors for the security of your vehicle. I've also had it where the infotainment system has cut out while driving. As far as I can tell, the vehicle could still drive but I was unsure for a minute because the engine kind of revved at the same time. There were no warning lights when the windows and locks d…
Owner-reported narrative. Look up ODI 11694944 at NHTSA ↗
Owner report 11673136 · 2025-07-13 (July 13, 2025)
Vehicle hesitation, transmission slippage at low speeds for up shifting and hard shifting. Pulled out of a parking lot onto a main road from stop and my vehicle would not upshift and sounded like I was in neutral and would not accelerate. I had a vehicle behind me that almost rear ended me, I pulled over and had to put the vehicle in park. Once restarted, it would shift again.
Owner-reported narrative. Look up ODI 11673136 at NHTSA ↗
Owner report 11733308 · 2026-04-23 (April 23, 2026)
At 7,100 miles the transmission failed requiring a new transmission replacement after one year. At 16,636 miles (2years into the lease) the new transmission also failed, and the car is in the garage getting another transmission replacement after.
Owner-reported narrative. Look up ODI 11733308 at NHTSA ↗