2004 Kia SORENTO problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
220 owner complaints analyzed
0 distinct recall campaigns
87,000 mi median reported failure mileage
Scope: 2004 model year. Data snapshot: . 187 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 46 of 220 complaints (20.9%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 37 | 16.8% |
| Steering behavior | 34 | 15.5% |
| Electrical and battery issues | 24 | 10.9% |
| Engine operation | 20 | 9.1% |
| Transmission and shifting | 14 | 6.4% |
| Fuel system concerns | 6 | 2.7% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 46 |
| Suspension | 28 |
| Engine And Engine Cooling | 26 |
| Electrical System | 25 |
| Power Train | 23 |
| Steering | 20 |
| Structure:Body | 19 |
| Unknown Or Other | 13 |
Engine: 46; Suspension: 28; Engine And Engine Cooling: 26; Electrical System: 25; Power Train: 23; Steering: 20; Structure:Body: 19; Unknown Or Other: 13
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 17 |
| 25,000 to 49,999 | 13 |
| 50,000 to 74,999 | 41 |
| 75,000 to 99,999 | 36 |
| 100,000 to 149,999 | 56 |
| 150,000 and above | 24 |
Under 25,000: 17; 25,000 to 49,999: 13; 50,000 to 74,999: 41; 75,000 to 99,999: 36; 100,000 to 149,999: 56; 150,000 and above: 24
100,000 to 149,999 miles has the most reports with usable mileage (56). 33 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2004 | 11 |
| 2005 | 4 |
| 2006 | 2 |
| 2007 | 18 |
| 2008 | 20 |
| 2009 | 8 |
| 2010 | 11 |
| 2011 | 19 |
| 2012 | 14 |
| 2013 | 23 |
| 2014 | 21 |
| 2015 | 20 |
| 2016 | 21 |
| 2017 | 5 |
| 2018 | 10 |
| 2019 | 9 |
| 2020 | 3 |
| 2021 | 1 |
2004: 11; 2005: 4; 2006: 2; 2007: 18; 2008: 20; 2009: 8; 2010: 11; 2011: 19; 2012: 14; 2013: 23; 2014: 21; 2015: 20; 2016: 21; 2017: 5; 2018: 10; 2019: 9; 2020: 3; 2021: 1
Pattern summary
Engine leads the component reports. Braking behavior appears in 37 complaint narratives. Steering behavior appears in 34 complaint narratives. Electrical and battery issues appears in 24 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10082275 · 2004-07-20 (July 20, 2004)
I AM COMPLAINING TO LET YOU KNOW OF A DEFECT IN MY 2004 KIA SORRENTO V.I.N. [XXX] AND A POTENTIAL HIGHWAY DISASTER IF THE WHEELS LOCKED UP ON THIS VEHICLE WHILE I'M DRIVING ON THE HIGHWAY IT WILL PROBABLY CAUSE A MAJOR PILE-UP AND LEAD TO A LOT OF DEATHS IF THEY DON'T FIX THIS WHEN I PUT THE VEHICLE IN FOUR WHEEL DRIVE IT IS LIKE TRYING TO DRIVE WITH THE EMERGENCY BRAKE ON I BROUGHT IT IN FOR SERVICE THEY SAID THAT IS THE WAY IT'S SUPPOSED TO BE AND I'M NOT SUPPOSED TO USE THE FOUR WHEEL DRIVE ANYWAY UNLESS IT'S ABSOLUTELY NEEDED THIS WAS THE S…
Owner-reported narrative. 450 miles reported. Look up ODI 10082275 at NHTSA ↗
Owner report 10090483 · 2004-09-05 (September 5, 2004)
I HAVE 3 MAJOR FAILURES W/MY NEW KIA SORENTO '04 SINCE BUYING IT IN DEC '03 FROM PEAK KIA IN COLO.THE 1ST FAILURE, THE ANTI LOCK BRAKE CONTROL UNIT WAS REPLACED IN DEC '03.THE BRAKES ENGAGED WHEN THEY SHOULDN'T. I HAVE COMPLAINED MANY TIMES ABOUT A ROAD VIBRATION AT 68-72 MPH. DEALER HAS SEEN MY CAR 5 TIMES FOR THIS PROBLEM. THE 1ST TIME THE DEALER SAID THEY COULDN'T FIND ANYTHING WRONG, BUT SAID THEY HAD ONLY DRIVEN IT TO 63 MPH. THE 2ND TIME I TOOK IT IN, PROBLEM HAD BEEN NOTED IN A NUMBER OF SORENTO'S NATIONWIDE & THEY WERE GOING TO NEED TO…
Owner-reported narrative. 6,653 miles reported. Look up ODI 10090483 at NHTSA ↗
Owner report 10196700 · 2007-07-18 (July 18, 2007)
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING 30 MPH, THE VEHICLE SHUT OFF AND THE POWER STEERING AND BRAKES FAILED. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE CRANK SHAFT BOLT WAS THE CAUSE OF FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
Owner-reported narrative. 60,000 miles reported. Look up ODI 10196700 at NHTSA ↗
Owner report 10187855 · 2007-04-14 (April 14, 2007)
2004 KIA SORENTO - LOSS OF POWER, BRAKE AND BATTERY LIGHTS ILLUMINATED, VEHICLE STALLED. CRANK BOLT FAILURE. HAPPENED 3 TIMES; REPLACED/FIXED 3 TIMES. A LETTER TO KIA BEING SENT AT THE TIME THIS WAS BEING WRITTEN.*AK
Owner-reported narrative. 43,773 miles reported. Look up ODI 10187855 at NHTSA ↗
Owner report 10215316 · 2008-01-18 (January 18, 2008)
I HAVE A 2004 KIA SORRENTO WHICH I PURCHASED NEW. IT CURRENTLY HAD 64,000 MILE AND I HAVE KEPT UP WITH ALL MAINTENANCE ITEMS AND HAVE HAD THEM PERFORMED BY KIA SERVICE IN THE DEALERSHIP. WHILE I HAVE HAD SOME MECHANICAL PROBLEMS WITH THE CAR (BAD LIFTERS, VALVES, RADIATOR LEAKS, ETC), MY MAIN ISSUE IS THE ELECTRICAL SYSTEM. TO DATE, I HAVE REPLACED VARIOUS BRAKE LIGHT BULBS, HEADLIGHT BULBS, DOME LIGHT BULB AND MY RADIO UNEXPLAINABLE TURNS ON/OFF. WHILE I HAVE DEALT WITH THESE ISSUES AS THEY ARISE, MY CAR HAS NOW TURNED OF WHILE DRIVING ON T…
Owner-reported narrative. 64,000 miles reported. Look up ODI 10215316 at NHTSA ↗
Owner report 10202463 · 2007-09-11 (September 11, 2007)
I HAD BACK FIRING AND THE POSSIBILITY OF STALLING. OF COURSE I DID REPORT THIS TO LAWLEYS, BUT THEIR RESPONSE WAS, WELL WE CAN'T FIND THE PROBLEM, SO WHEN THE CHECK ENGINE LIGHT COMES ON, THEN BRING IT BACK. I HAD TRAVELED TO EL PASO, TX. AND WHEN I WAS READY TO COME HOME, I STARTED THIS VEHICLE AND IT HAD A VERY LOUD CLICKING NOISE. I HAD NO OIL IN THE CAR AND THERE WAS NO WARNING. AS FAR AS THE VERIFICATION OF OIL CHANGES, I HAD SOME, BUT I DIDN'T HAVE A RECENT ONE BECAUSE IT WAS NOT TIME TO CHANGE THE OIL UNTIL I GOT BACK HOME, BUT THEY DID…
Owner-reported narrative. 45,814 miles reported. Look up ODI 10202463 at NHTSA ↗
Owner report 10079086 · 2004-06-30 (June 30, 2004)
1. SINCE NEW, 2004 KIA SORENTO 5-SPEED TRANSMISSION HAS HAD A GRIND WHEN SHIFTING BETWEEN LOWER GEARS. I BROUGHT PROBLEM TO ATTENTION OF BERLIN CITY KIA DEALERSHIP IN BURLINGTON VT DURING MY FIRST ROUTINE SERVICE. THEY CONFIRMED THE GRIND AND ELECTED TO REPLACE THE TRANSMISSION AS AN ATTEMPTED SOLUTION. 2. THE PROBLEM CONTINUED WITH THE NEW TRANSMISSION, AND IN FACT HAS GOTTEN WORSE, PARTICULARLY ON COOLER MORNINGS. I HAVE HAD IT BACK FOR THEM TO REPAIR THE PROBLEM, AND HAVE BEEN ADVISED THAT KIA IS AWARE OF THE PROBLEM ON THESE PARTICULAR TR…
Owner-reported narrative. Look up ODI 10079086 at NHTSA ↗
Owner report 10090727 · 2004-09-09 (September 9, 2004)
1ST- MANUAL TRANSMISSION, HESITIATION OF TAKE OFF..O-RING REPLACED. 2ND-CLINKING NOISE WHEN SHIFTING GEARS..BEARINGS FAILING IN REAR DIFFERENTIAL WAS REPLACED 3RD-FELT LOOSENESS IN EMERGENCY BRAKE..I WAS TOLD NO TROUBLE FOUND 4TH-RUST ON METAL PARTS OF HEADREST..DEALER TO REPLACE.. 5TH-METAL ATTACHMENTS IN TRUNK AREA ALSO RUSTED ..WERE NOT REPLACED.. 6TH-THE BACK DEFROST PLASTIC PROTECTORS WERE NEVER REMOVED WHEN VEHICLE WAS DELIVERED, SO WHEN BACK DEFROST WAS USED THE HEAT MELTED THE STRIPS WHICH CAUSED CONDENSATION BUILD UP CAUSING THE R…
Owner-reported narrative. 10,243 miles reported. Look up ODI 10090727 at NHTSA ↗
Owner report 10090670 · 2004-09-09 (September 9, 2004)
HELLO EVERYONE! WELL UNFORTANTELY I'M ALSO HAVING PROBLEMS WITH MY 2004 KIA SORENTO. I PURCHASED MY KIA FROM GEWEKE KIA IN LODI, CA ON SUPER BOWL SUNDAY (FEB. 1, 04). MY FIRST VISIT FOR MY KIA WAS ON FEB. 16TH TO INVESTIGATE WHY I HAD PROBLEMS STARTING MY KIA. I HAD TO KEEP CRANKING IT UNTIL IT WOULD TURN ON THIS WOULD HAPPEN WHEN THE CAR WOULD SIT FOR AWHILE SO BASICALLY IT WAS COLD EACH TIME I TRIED TURNING IT ON. WELL GEWEKE ORDER THE FUEL PUMP FOR THE KIA. THEY WERE INFORMED BY KIA TECH THAT WHAT NEEDED TO BE REPLACED WAS THE FUEL PUMP. WEL…
Owner-reported narrative. Look up ODI 10090670 at NHTSA ↗
Owner report 10235755 · 2008-07-25 (July 25, 2008)
I PURCHASED A 2004 KIA SORENTO IN JULY 2004, HAD A FEW PROBLEMS SUCH AS BRAKES WEARING OUT TOO SOON AND THINGS LIKE THAT BUT THE DEALERSHIP WAS GREAT TO MAKE THE REPAIRS AT NO COST. ON MAY 13, 2008 WHILE SITTING OUT A STOP SIGN IN MY NEIGHBORHOOD THE ENGINE BEGAN MAKING A VERY LOUD BANGING NOISE AND THEN STALLED. THE CHECK ENGINE LIGHT CAME ON AND MY IMMEDIATE FEAR WAS THE ENGINE HAD BLOWN. I KNEW THE OIL AND PREVENTIVE MAINTENANCE SERVICE WORK HAD JUST PERFORMED AND NOW THE SERENTO HAD 61K MILES ON IT. I HAD A WRECKER TRUCK TOW THE SERE…
Owner-reported narrative. 61,000 miles reported. Look up ODI 10235755 at NHTSA ↗