U.S. public vehicle records

2013 Infiniti JX35 problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

280 owner complaints analyzed

7 distinct recall campaigns

32,000 mi median reported failure mileage

Scope: 2013 model year. Data snapshot: 2026-09-12 (September 12, 2026). 207 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Air Bags is the most frequently named component, appearing in 85 of 280 complaints (30.4%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Transmission and shifting	73	26.1%
Braking behavior	33	11.8%
Engine operation	17	6.1%
Electrical and battery issues	16	5.7%
Steering behavior	10	3.6%
Fuel system concerns	6	2.1%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Air Bags

Power Train

Electrical System

Service Brakes

Unknown Or Other

Engine

Exterior Lighting

Vehicle Speed Control

Air Bags: 85; Power Train: 77; Electrical System: 35; Service Brakes: 24; Unknown Or Other: 24; Engine: 15; Exterior Lighting: 14; Vehicle Speed Control: 13

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 96; 25,000 to 49,999: 24; 50,000 to 74,999: 18; 75,000 to 99,999: 24; 100,000 to 149,999: 36; 150,000 and above: 9

Under 25,000 miles has the most reports with usable mileage (96). 73 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2012

2013

2014

2015

2016

2017

2018

2019

2020

2021

2022

2023

2024

2025

2026

2012: 12; 2013: 49; 2014: 35; 2015: 19; 2016: 14; 2017: 14; 2018: 14; 2019: 29; 2020: 20; 2021: 22; 2022: 22; 2023: 14; 2024: 5; 2025: 6; 2026: 5

Pattern summary

Air Bags leads the component reports. Transmission and shifting appears in 73 complaint narratives. Braking behavior appears in 33 complaint narratives. Engine operation appears in 17 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10534715 · 2013-08-11 (August 11, 2013)

TO WHOM IT MAY CONCERN, WE ONLY HAD THIS BRAND NEW VEHICLE ABOUT 3-4 WEEKS WHEN IT STARTED TO EXHIBIT MAJOR FRONT END SHAKING/STEERING ISSUES WHEN OPERATING/ACCELERATING THE VEHICLE BETWEEN 15-25 MPH. THIS IS A HIGHLY UNSAFE SITUATION THAT COULD CAUSE THE OPERATOR TO LOSE CONTROL OF THE VEHICLE. THERE WAS A TECHNICAL SERVICE BULLETIN (ITB13-020) ISSUED BY NISSAN/INFINITI ON JUNE 12TH IDENTIFYING THIS AS A MANUFACTURING DEFECT AND IMPACTING JX35 VEHICLES MANUFACTURED ON OR BEFORE MARCH 26, 2013. UNFORTUNATELY, THE REPAIRS REQUIRED ON T…

Owner-reported narrative. 1,000 miles reported. Look up ODI 10534715 at NHTSA ↗

Owner report 10545463 · 2013-09-26 (September 26, 2013)

I HAD ONLY OWNED THIS VEHICLE (INFINITI JX35) FOR A FEW WEEKS WHEN I NOTICED THAT IN STOP AND GO TRAFFIC AND/OR SLOW SPEEDS (15-30 MPH) THE FRONT END WOULD SHAKE AND SHUDDER UNCONTROLLABLY AS IF THE CAR WAS GOING TO STALL. THE ONLY REMEDY WAS TO BUMP ON THE ACCELERATOR TO GET IT GOING FASTER. THIS MADE FOR VERY DANGEROUS DRIVING CONDITIONS AS YOU WERE CONSTANTLY SURGING FORWARD TO KEEP THE CAR FROM SPUTTERING. APPARENTLY INFINITI WAS AWARE OF THIS PROBLEM PRIOR TO SELLING ME THIS CAR AS A TECHNICAL SERVICE BULLETIN HAD BEEN ISSUED 7/13/2013.…

Owner-reported narrative. 2,700 miles reported. Look up ODI 10545463 at NHTSA ↗

Owner report 10465524 · 2012-07-13 (July 13, 2012)

I LEASED MY JX IN JUNE 2012. THIS IS THE VEHICLE'S 1ST MODEL YR (RELEASED IN APRIL 2012). I LEASED IT BECAUSE I HAVE TWO YOUNG CHILDREN, I AM 24 WEEKS PREGNANT, AND THE JX BOASTS MANY MANY SAFETY FEATURES. ONE OF THESE SAFETY FEATURES IS THE INTELLECT BRAKE ASSIST(IBA). IF THE VEHICLE SENSES YOU ARE ABOUT TO HAVE A FRONT END CRASH, IT WILL AUTOMATICALLY BRING THE VEHICLE TO AN IMMEDIATE STOP. AFTER PURCHASING THE VEHICLE, I READ ONLINE THAT THERE IS A GLITCH WITH THE IBA - THAT IT WAS ENGAGING THE BRAKES EVEN WHEN NO ACCIDENT WAS EMINENT. …

Owner-reported narrative. 1,016 miles reported. Look up ODI 10465524 at NHTSA ↗

Owner report 10466330 · 2012-07-17 (July 17, 2012)

I BOUGHT THE JX 35 ON APRIL 17, 2012 LOOKING TO DOWNSIZE AND BECAUSE OF THE SAFETY FEATURES. ABOUT A MONTH INTO OWNING THE CAR, AS I WAS DRIVING THE IBA (INTELLECT BRAKE ASSIST) SUDDENLY STOPPED MY CAR TO A COMPLETE STOP ON A BRIDGE. THERE WERE NO CARS IN FRONT OF ME, AND LUCKILY THE CAR BEHIND ME WASN'T DRIVING TOO CLOSE TO ME OR I WOULD HAVE BEEN HIT. MY SEATBELT TIGHTENED AS WELL. MY 2 YEAR OLD DAUGHTER WAS WITH ME. I IMMEDIATELY DROVE IT OVER TO THE DEALERSHIP AND THEY TURNED THE IBA OFF. 2 WEEKS LATER I WAS DRIVING WITH MY MOM AND DAUGHTER…

Owner-reported narrative. 952 miles reported. Look up ODI 10466330 at NHTSA ↗

Owner report 10471458 · 2012-08-19 (August 19, 2012)

FUEL GAUGE CLAIMED 45 MILES UNTIL EMPTY; HOWEVER SOMETIME WITHIN THE NEXT MILE, FUEL GAUGE IMMEDIATELY WENT TO "-" AND VEHICLE STALLED AND WAS OUT OF GAS ON HIGHWAY. FORTUNATELY WAS NEAR OFF RAMP. WALKED TO GAS STATION WAS ABLE TO REFILL TANK, VEHICLE STARTED IMMEDIATELY. FUEL GAUGE FAULTY. *TR

Owner-reported narrative. 5,000 miles reported. Look up ODI 10471458 at NHTSA ↗

Owner report 10499446 · 2013-02-20 (February 20, 2013)

OUR 2013 INFINITI JX AWD HAS EXHIBITED REPEATED LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THE FIRST LOSS OF POWER STEERING OCCURRED ON ABOUT AUGUST 26, 2012. THE VEHICLE WAS RETURNED TO THE DEALER FOR SERVICE, BUT THE PROBLEM APPARENTLY COULD NOT BE REPLICATED. ON OR ABOUT SEPTEMBER 3, 2012, THE VEHICLE AGAIN EXHIBITED A LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THE VEHICLE WAS RETURNED TO THE DEALER FOR SERVICE ON ABOUT SEPTEMBER 4, 2012, AND WAS EXAMINED BY AN INFINITI FIELD SERVICE TECHNICIAN. FOLLOWING THIS SERVICE, …

Owner-reported narrative. Look up ODI 10499446 at NHTSA ↗

Owner report 10551788 · 2013-11-11 (November 11, 2013)

THE ENTIRE ELECTRONIC SYSTEM WENT DEAD. A CONNECTED CELL PHONE BECAME TOO HOT TO TOUCH! EVERY ELECTRONIC COMPONENT FAILED! NO SPEED OR ANY INDICATORS OF ANY KIND WORKED. GOT VEHICLE HOME INTO GARAGE AND LEFT ON CA TRIP. ON RETURN SCHEDULED SERVICE APPOINTMENT BUT THE JX35 WAS DEAD AND TOWED TO THE DEALER ON 11/5/2013 WHO SUPPLIED A LOANER CAR AND INDICTED A COMPUTER NEEDED TO BE REPLACED OR ABOUT 2 DAYS TO REPAIR. TODAY ON 11/11/2013 STILL NO WORD ON REPAIRS! STALLED ON BASIS THAT PARTS ARE NOT AVAILABLE! DUE TO THE HEAT GENERATED IN THE CELL P…

Owner-reported narrative. 4,800 miles reported. Look up ODI 10551788 at NHTSA ↗

Owner report 10552106 · 2013-11-13 (November 13, 2013)

THE ENTIRE ELECTRICAL SYSTEM FAILED AND OVERHEATED. THIS AUTOMOBILE COULD NEVER AGAIN BE CONSIDERED SAFE IN OUR OPINION. THE VEHICLE HAS BEEN AT INFINITI OF TAMPA SINCE EARLY NOVEMBER 4, 2013. WE WERE OLD TODAY THAT THE DEALERSHIP DOES NOT EVEN EXPECT TO RECEIVE THE PARTS UNTIL AFTER DECEMBER 1ST, 2013. THIS COULD BE A PLOY TO COVER THE EXTENSIVE REPAIRS THAT MAY BE NEEDED OR AN ATTEMPT TO TRY TO KEEP FROM REPLACING THE 10 MONTH OLD DEFECTIVE VEHICLE WITH LESS THAN 5,000 MILES ON IT!!! THIS VEHICLE NEEDS TO BE REPLACED WITH A BRAND NEW VEHICLE…

Owner-reported narrative. 4,000 miles reported. Look up ODI 10552106 at NHTSA ↗

Owner report 10496595 · 2013-02-06 (February 6, 2013)

AFTER STARTING THE ENGINE AND AFTER THE STEERING WHEEL ASSUMES ITS DRIVE POSITION, THE STEERING WHEEL WILL HAVE A MOMENT OF FREE PLAY WHERE YOU CAN FEEL THE STEERING WHEEL JUMP AND FINALLY CATCH. I HAVE MENTIONED THIS SEVERAL TIMES TO THE INFINITI DEALER SERVICE DEPT AND THEIR RESPONSE IS THAT ALL JX35'S DO THIS. I HAVE NEVER HAD ANY CAR OR INFINITI (I30 OR M35) EXHIBIT THIS LACK OF STEERING CONTROL. I HAVE NOT EXPERIENCED THIS WHILE DRIVING, ONLY ON INITIAL START-UP. *TR

Owner-reported narrative. 15 miles reported. Look up ODI 10496595 at NHTSA ↗

Owner report 10473120 · 2012-08-30 (August 30, 2012)

I LEASED THIS VEHICLE FOR MY WIFE ON 5/26/2012. WHILE TRAVELING, THE MALFUNCTION INDICATOR LIGHT CAME ON THE DASHBOARD. WE SCHEDULED OUR INITIAL SERVICE FOR AN OIL CHANGE ON SATURDAY 8/18 AT 8:30AM AT LEGACY INFINITI. WHEN I FIRST ARRIVED, I WAS TOLD THAT I HAD TO WAIT OR DROP OFF THE VEHICLE. DURING THE VISIT, I WAS ADVISED BY THE SERVICE MANAGER, [XXX], THAT THERE WAS A RECALL ON THE VEHICLE. I WAS ADVISED BY THE SERVICE CONSULTANT, [XXX] THAT THE RECALL WAS DUE TO A DISTANCE SENSOR PERTAINING TO THE CRUISE CONTROL AS WELL AS THE FUEL TANK TU…

Owner-reported narrative. 4,800 miles reported. Look up ODI 10473120 at NHTSA ↗

Owner report 10533270 · 2013-08-02 (August 2, 2013)

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED DUE TO AN EMPTY FUEL TANK. THE FUEL GAUGE READING WAS INACCURATE AND DISPLAYED THAT THERE WAS FUEL IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES AND AN UNKNOWN PART THAT WAS RELATED TO THE FUEL GAUGE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.

Owner-reported narrative. Look up ODI 10533270 at NHTSA ↗