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U.S. public vehicle records

2020 Hyundai KONA problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

157 owner complaints analyzed

2 distinct recall campaigns

12,000 mi median reported failure mileage

Scope: 2020 model year. Data snapshot: . 47 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Engine is the most frequently named component, appearing in 104 of 157 complaints (66.2%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Engine operation3824.2%
Transmission and shifting1710.8%
Braking behavior106.4%
Steering behavior63.8%
Electrical and battery issues53.2%
Fuel system concerns21.3%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Engine
104
Power Train
20
Unknown Or Other
17
Electrical System
8
Steering
7
Vehicle Speed Control
7
Forward Collision Avoidance: Warnings
6
Fuel/Propulsion System
4
Component breakdown data
CategoryCount
Engine104
Power Train20
Unknown Or Other17
Electrical System8
Steering7
Vehicle Speed Control7
Forward Collision Avoidance: Warnings6
Fuel/Propulsion System4

Engine: 104; Power Train: 20; Unknown Or Other: 17; Electrical System: 8; Steering: 7; Vehicle Speed Control: 7; Forward Collision Avoidance: Warnings: 6; Fuel/Propulsion System: 4

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
35
25,000 to 49,999
2
50,000 to 74,999
4
75,000 to 99,999
0
100,000 to 149,999
6
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,00035
25,000 to 49,9992
50,000 to 74,9994
75,000 to 99,9990
100,000 to 149,9996
150,000 and above0

Under 25,000: 35; 25,000 to 49,999: 2; 50,000 to 74,999: 4; 75,000 to 99,999: 0; 100,000 to 149,999: 6; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (35). 110 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2020
13
2021
61
2022
12
2023
14
2024
8
2025
27
2026
22
Complaints over time data
CategoryCount
202013
202161
202212
202314
20248
202527
202622

2020: 13; 2021: 61; 2022: 12; 2023: 14; 2024: 8; 2025: 27; 2026: 22

Pattern summary

Engine leads the component reports. Engine operation appears in 38 complaint narratives. Transmission and shifting appears in 17 complaint narratives. Braking behavior appears in 10 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11395078 · 2021-02-07 (February 7, 2021)

MY 6 MONTH OLD, HYUNDAI 2020 KONA THAT I BOUGHT IN JULY OF 2020 WITH ONLY 7000 MILES ON IT HAD ITS ENGINE FAIL AS I WAS DRIVING MULTIPLE TIMES BEFORE I WAS ABLE TO GET IT TO A MECHANIC. NO INDICATION LIGHTS CAME ON TELLING ME THAT THERE WAS SOMETHING WRONG WITH THE CAR BEFORE THE ENGINE FAILED. THE CAR IS NOW AT HYUNDAI DEALERSHIP AND THEY ARE TELLING ME THAT MY NEW CAR NEEDS A NEW ENGINE AND THEY HAVE NO IDEA WHAT STARTED IT OR IF REPLACING THE ENGINE WILL FIX IT. THIS INCIDENT HAPPENED WHILE I WAS PULLING INTO A PARKING LOT, WHILE I WAS ON TH…

Owner-reported narrative. 7,000 miles reported. Look up ODI 11395078 at NHTSA ↗

Owner report 11405511 · 2021-03-30 (March 30, 2021)

GOT A NOTICE ABOUT ENGINE CONTROL SYSTEM TO TAKE CAR TO DEALERSHIP. PREVIOUS WE WERE HAVING POOR GAS MILEAGE. WAS TOLD BY DEALERSHIP IT HAD TO BREAK IN. WE PURCHASED IT AT THE END OF MAY. FIRST NOTICE CAME IN EARLY MARCH AND CALLED DEALER FOR APPT. WAS TOLD TO WAIT AS MILEAGE WAS NOT YET 6,000 MILES, TOO EARLY FOR SERVICE. LATE MARCH BLUE LINK AGAIN NOTIFIED ME ABOUT THIS DTC PROBLEM. THEN HAD ENGINE LIGHT COME ON PLUS IT STALLED OUT WHILE DRIVING. CALLED SERVICE DEPT AGAIN AND WAS TOLD APRIL 9TH WAS EARLIEST APPT. ON MARCH 29TH WAS ON RTE 495 …

Owner-reported narrative. 5,000 miles reported. Look up ODI 11405511 at NHTSA ↗

Owner report 11315963 · 2020-03-04 (March 4, 2020)

ON TUESDAY, MARCH 2020, I PULLED INTO A PARKING SPACE AT A LOCAL CVS STORE SHORTLY AFTER 5 PM, ABOUT TO COME TO A COMPLETE STOP AND SHIFT INTO PARK, WHEN MY 2020 HYUNDAI KONA SUDDENLY AND INEXPLICABLY ACCELERATED, JUMPED THE POLICEMAN, THEN THE CURB AND RAMMED INTO THE WALL OF CVS STORE. MY AIRBAG WAS ACTIVATED AND THE CAR ROLLED BACK AFTER THE IMPACT. THERE WAS NO DAMAGE TO THE WALL AND THE SHERIFFS DEPUTY WHO ARRIVED AFTER THE CAR'S EMERGENCY NOTIFICATION SYSTEM WAS ACTIVATED DID NOT MAKE A REPORT SINCE THE EMPLOYEES AT CVS DECLINED TO PRESS …

Owner-reported narrative. 1,450 miles reported. Look up ODI 11315963 at NHTSA ↗

Owner report 11400028 · 2021-03-09 (March 9, 2021)

WHILE ON THE HIGHWAY, A MESSAGE "COLLISION DETECTION SYSTEM FAILURE" FLASHED ON THE INSTRUMENT PANEL, AND THE BRAKES SLAMMED ON FULL, FOLLOWED BY THE TRANSMISSION STUCK IN 4TH GEAR. I HAD TO LEAVE THE HIGHWAY, AND POWER OFF THE ENGINE - EFFECTIVELY REBOOTING THE CAR. I CONTINUED ON TO WORK BUT I SHUT OFF THE COLLISION DETECTION SYSTEM, WHICH HAS TO BE SET AT EACH POWER CYCLE. THIS HAS HAPPENED TO MY CAR 3 TIMES, TWICE ON THE HIGHWAY. DEALER SERVICE DOWNLOADED LOGS WITH NO INDICATION OF THE PROBLEM.

Owner-reported narrative. 29,000 miles reported. Look up ODI 11400028 at NHTSA ↗

Owner report 11378381 · 2020-12-07 (December 7, 2020)

WHILE BRAKING FORWARD OR BACKING UP THEIR IS A CONTINUOUS SCRAPED NOISE AND IT DOESN'T MATTER IF IT RAIN ,DRY ,HOT OR COLD WEATHER.IT MY NOISE WHILE BRAKING ALL THE TIME. IT STARTED AT 1,000 MILES AND NOW IT HAS 8,000 MILES.BROUGHT IT IN FEBRUARY 2020.TEST DRIVE ONE 6,000 AND NOISE WAS WORST.THEY SAID ALL OF THEM MAKE SAME NOISE.HELP

Owner-reported narrative. 1,000 miles reported. Look up ODI 11378381 at NHTSA ↗

Owner report 11342139 · 2020-07-29 (July 29, 2020)

WHILE DRIVING OVER 40MPH, VEHICLE WANDERS FROM LEFT TO RIGHT WITHOUT DRIVER INPUT. THE ELECTRONIC POWER STEERING REQUIRES CONSTANT DRIVER INPUT TO CORRECT DIRECTION OF TRAVEL AND IS MOST EVIDENT ON STRAIGHT 4 LANE HIGHWAY, CONDITION WAS SHARED WITH HENDERSON (NEVADA)) HYUNDAI SUPERSTORE ON 20 MILE DRIVE. PURCHASED NEW 6/27/20

Owner-reported narrative. 519 miles reported. Look up ODI 11342139 at NHTSA ↗

Owner report 11343979 · 2020-08-07 (August 7, 2020)

WHEN I DRIVE THE CAR ON THE STREET AND FREEWAY I HAVE TO HOLD THE STEERING WHEEL IN PLACE SO I DON'T GO INTO THE NEXT LANE. THE CAR FEELS LIKE IT HYDROPLANES AND SHIFTS ON THE FREEWAY. WHEN TURNING THE CAR SHIFTS AS WELL. THE CAR BOUNCES WHEN DRIVING AND ON THE FREEWAY WHEN I GO OVER A BUMP I HAVE TO PULL THE WHEEL SO THE CAR DOESN'T GO INTO THE NEXT LANE. THE CAR LAGS WHEN ACCELERATING. ONE TIRE WASN'T HOLDING AIR SO I TOOK IT TO THE TIRE CENTER TO HAVE IT FIXED. THE CAR DRIVES THIS WAY EVERYDAY.

Owner-reported narrative. 44 miles reported. Look up ODI 11343979 at NHTSA ↗

Owner report 11425074 · 2021-07-16 (July 16, 2021)

2020 Hyundai KONA. CONSUMER WRITES IN REGARDS TO BATTERY DEFECT. THE CONSUMER EXCEEDED A REASONABLE AMOUNT OF TIME TO COMPLETE THE RECALL REPAIR,

Owner-reported narrative. Look up ODI 11425074 at NHTSA ↗

Owner report 11447669 · 2022-01-16 (January 16, 2022)

Since the October 2020 recall requirements, I have been told not to park in my garage (thereby exposing my car exterior paint and plastic to the elements) and I have not been able to use my battery at 100% (forced to change limit to 80%). I would not have bought this car if I was going to be limited to 80% of the estimated mileage and gone with a Tesla instead. I live in a desert climate so exposing my car each day to sand and sun is aggravating when I normally park in my garage to protect my car's plastic elements and paint. It has been 16 mon…

Owner-reported narrative. Look up ODI 11447669 at NHTSA ↗

Owner report 11616081 · 2024-09-23 (September 23, 2024)

When stopped at a light, I hit the gas and the car just sputtered. The car jolted and did not move, finally, hit the gas again it was able to move. It has happen before. My roommate's Dad told me I need to keep track of problem and file a report. I was told the injectors needed to be cleaned. I put injector cleaner into it, It seem to help but it happened again. It seems the dealer just says something needs to be cleaned.

Owner-reported narrative. Look up ODI 11616081 at NHTSA ↗

Owner report 11676648 · 2025-07-28 (July 28, 2025)

While driving on the highway, our vehicle suddenly stopped accelerating without warning, forcing us to pull over immediately. There were no warning lamps, messages, or prior symptoms before the failure occurred. We had to stop on a narrow shoulder with no guardrails, leaving us exposed to fast-moving traffic and putting our safety at serious risk. The vehicle was inspected by a local dealership, who diagnosed the issue as a failed fuel injector. This component is available for inspection upon request. The problem has not been reproduced, but th…

Owner-reported narrative. Look up ODI 11676648 at NHTSA ↗