2021 Ford EXPLORER HYBRID problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
6 owner complaints analyzed
1 distinct recall campaigns
59,074 mi median reported failure mileage
Scope: 2021 model year. Data snapshot: . 2 complaints include usable failure mileage.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 2 of 6 complaints (33.3%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 1 | 16.7% |
| Steering behavior | 1 | 16.7% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 2 |
| Air Bags | 1 |
| Electrical System | 1 |
| Power Train | 1 |
| Power Train:Automatic Transmission | 1 |
| Seat Belts | 1 |
| Steering | 1 |
| Structure:Body:Hatchback/Liftgate | 1 |
Unknown Or Other: 2; Air Bags: 1; Electrical System: 1; Power Train: 1; Power Train:Automatic Transmission: 1; Seat Belts: 1; Steering: 1; Structure:Body:Hatchback/Liftgate: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 4 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 4 |
| 2026 | 2 |
2023: 4; 2026: 2
Pattern summary
Unknown Or Other leads the component reports. Electrical and battery issues appears in 1 complaint narratives. Steering behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11556636 · 2023-11-24 (November 24, 2023)
The contact owns a 2021 Ford Explorer Hybrid. The contact stated that after restarting the vehicle, there was a burning odor present. The message "Pull Over Possible Powertrain Damage" was displayed. The vehicle was towed to the local dealer who determined that the high voltage junction box had overheated and was burned. The high voltage junction box and high voltage junction box wiring harness were replaced, and the vehicle was repaired. The manufacturer was notified of the failure and indicated that the VIN was not included in the NHTSA Campa…
Owner-reported narrative. 96,147 miles reported. Look up ODI 11556636 at NHTSA ↗
Owner report 11513540 · 2023-03-24 (March 24, 2023)
I was making a slow speed u-turn to stop a speeding motorist. As I came out of the u-turn, the wheel did not come back to center and I continued the turn going up a curb and striking a chain link fence. When I realized what was occurring, I manually began to turn the steering wheel to the right to get back on the roadway. There is patrol car dash cam footage of this collision. Police report# 23-688.
Owner-reported narrative. Look up ODI 11513540 at NHTSA ↗