2020 Dodge DURANGO problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
54 owner complaints analyzed
2 distinct recall campaigns
29,980 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 7 complaints include usable failure mileage.
Most common problems
Exterior Lighting is the most frequently named component, appearing in 20 of 54 complaints (37.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 7 | 13.0% |
| Electrical and battery issues | 5 | 9.3% |
| Steering behavior | 4 | 7.4% |
| Transmission and shifting | 2 | 3.7% |
| Engine operation | 1 | 1.9% |
| Fuel system concerns | 1 | 1.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Exterior Lighting | 20 |
| Electrical System | 9 |
| Engine | 7 |
| Unknown Or Other | 6 |
| Air Bags | 3 |
| Power Train | 3 |
| Service Brakes | 3 |
| Steering | 3 |
Exterior Lighting: 20; Electrical System: 9; Engine: 7; Unknown Or Other: 6; Air Bags: 3; Power Train: 3; Service Brakes: 3; Steering: 3
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 3 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 1 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 3; 50,000 to 74,999: 0; 75,000 to 99,999: 1; 100,000 to 149,999: 1; 150,000 and above: 0
25,000 to 49,999 miles has the most reports with usable mileage (3). 47 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2020 | 2 |
| 2021 | 5 |
| 2022 | 4 |
| 2023 | 6 |
| 2024 | 12 |
| 2025 | 16 |
| 2026 | 9 |
2020: 2; 2021: 5; 2022: 4; 2023: 6; 2024: 12; 2025: 16; 2026: 9
Pattern summary
Exterior Lighting leads the component reports. Braking behavior appears in 7 complaint narratives. Electrical and battery issues appears in 5 complaint narratives. Steering behavior appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11440881 · 2021-11-18 (November 18, 2021)
The contact owns a 2020 DODGE DURANGO. The contact stated that while driving approximately 55 mph with the cruise control on but not engaged. The contact stated they attempting to accelerate the vehicle however the vehicle had a delayed response. As they passed the vehicle they felt the engine shift underneath their feet. The contact stated that when they removed their pressure off the accelerator pedal they felt the vehicle accelerator activate on its own accord. The vehicle felt as though it activated the cruise control as if it was driving o…
Owner-reported narrative. 26,700 miles reported. Look up ODI 11440881 at NHTSA ↗
Owner report 11551215 · 2023-10-22 (October 22, 2023)
I just bought a 2020 Dodge Durango GT PLUS AWD on Thursday 10/19/2023. On Saturday 10/21/2023 while driving this vehicle on the highway, it started accelerating on its own. I had not used the cruise control and was not attempting to use it. It accelerated from 42 mph to 65 mph with no assistance from me. I used the brake and it did slow down. However, every time that I removed my foot from the brake it would continue to speed up again. I drove approximately 10-15 miles to the dealership right then and the entire time I did not touch the acceler…
Owner-reported narrative. Look up ODI 11551215 at NHTSA ↗
Owner report 11501744 · 2023-01-14 (January 14, 2023)
The UConnect system in the 2020 Dodge Durango SRT has been compromised. the vehicle has experienced major safety concerns and life threatening issues for the driver. All components from body telemetry to speed control breaking fuel consumption electrical the brain itself the GPS the tracking equipment and software. Somebody a(hacker or Toyota) is remotely hacked and controlling the system just like the voluntarily recall of Jeep. However the UConnect system is a Toyota product or I was lead to believe. The Uconnect system has failed. It has b…
Owner-reported narrative. Look up ODI 11501744 at NHTSA ↗
Owner report 11671571 · 2025-07-07 (July 7, 2025)
After vehicle battery replacement, infotainment system not working properly, to include the backup camera not engaging in reverse.
Owner-reported narrative. Look up ODI 11671571 at NHTSA ↗
Owner report 11361267 · 2020-09-26 (September 26, 2020)
WHILE DRIVING A BRAND NEW (170 MILES) VEHICLE AT 35 MPH ON A BUSY CITY STREET THE ELECTRIC POWER STEERING SUDDENLY STOPPED WORKING. A MESSAGE "POWER STEERING UNAVAILABLE" POPPED UP AND THE CAR WAS VERY DIFFICULT TO STEER. I HAD THE CAR TOWED TO THE DEALER WHO SAID IT MAY HAVE BEEN CAUSED BY A GLITCH IN THE COMPUTER. THIS IS A VERY DANGEROUS SITUATION BECAUSE WITHOUT THE ELECTRIC BOOST IT'S VERY HARD TO STEER THE CAR. IF THIS HAD HAPPENED IN A TURN OR WITH A DRIVER THAT WASN'T STRONG THERE WOULD LIKELY BE AN ACCIDENT. THERE ALSO DIDN'T SE…
Owner-reported narrative. 170 miles reported. Look up ODI 11361267 at NHTSA ↗
Owner report 11517637 · 2023-04-18 (April 18, 2023)
The contact owns a 2020 Dodge Durango. The contact stated that while driving at various speeds, the "Service Shifter" message displayed on the instrument panel. The contact then stated that while driving at 65 MPH, several messages appeared on the instrument panel and the steering wheel became difficult to turn. The contact used excessive force to steer the vehicle off to the shoulder of the highway. The contact also stated that the vehicle failed to accelerate while depressing the accelerator pedal. Due to the failure, the vehicle was towed to…
Owner-reported narrative. 29,980 miles reported. Look up ODI 11517637 at NHTSA ↗
Owner report 11575760 · 2024-03-06 (March 6, 2024)
Leaking transmission oil cooler, due to clamp installation by factory. Known issue which dodge created service bulletin for but does not correct sending bill to consumer, for manufacturer defect
Owner-reported narrative. Look up ODI 11575760 at NHTSA ↗
Owner report 11622266 · 2024-10-28 (October 28, 2024)
Every time I start my 2020 Dodge Durango I hear and feel a hard shift into reverse. No transmission fluid loss, just increasingly louder & feeling if the shift change. ***Vehicle started this @ 20,000 miles and only has 32,000 on it now.
Owner-reported narrative. Look up ODI 11622266 at NHTSA ↗
Owner report 11686076 · 2025-09-09 (September 9, 2025)
When accelerating to pass another car in front of us on a 2 lane highway we experienced a loss of power and all instrumentation flashed on/off/on, then it posted a check engine light and stated that auto start stop wasn't working. Power came back and we finished the pass but it could have resulted in a head on collision.
Owner-reported narrative. Look up ODI 11686076 at NHTSA ↗
Owner report 11699830 · 2025-11-17 (November 17, 2025)
Vehicle has begun (and is getting worse) to crank with no start on first attempt. I know there was a recall on earlier model for the fuel pump relay.
Owner-reported narrative. Look up ODI 11699830 at NHTSA ↗