2020 Buick REGAL TOURX problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
4 owner complaints analyzed
0 distinct recall campaigns
80,000 mi median reported failure mileage
Scope: 2020 model year. Data updated: . 1 complaints include usable failure mileage. View data status.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Owner-reported patterns
Most common problems
Air Bags is the most frequently named component, appearing in 1 of 4 complaints (25.0%). A complaint can name multiple components.
Recurring terms in complaint narratives
Topic
Matching reports
Share of complaints
Braking behavior
1
25.0%
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
Air Bags
1
Back Over Prevention: Rearview System Braking
1
Back Over Prevention: Warnings
1
Electrical System
1
Seat Belts
1
Seats
1
Component breakdown data
Category
Count
Air Bags
1
Back Over Prevention: Rearview System Braking
1
Back Over Prevention: Warnings
1
Electrical System
1
Seat Belts
1
Seats
1
Air Bags: 1; Back Over Prevention: Rearview System Braking: 1; Back Over Prevention: Warnings: 1; Electrical System: 1; Seat Belts: 1; Seats: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
Under 25,000
0
25,000 to 49,999
0
50,000 to 74,999
0
75,000 to 99,999
1
100,000 to 149,999
0
150,000 and above
0
Reported problems by failure mileage data
Category
Count
Under 25,000
0
25,000 to 49,999
0
50,000 to 74,999
0
75,000 to 99,999
1
100,000 to 149,999
0
150,000 and above
0
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0
75,000 to 99,999 miles has the most reports with usable mileage (1). 3 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
2023
1
2024
1
2025
1
2026
1
Complaints over time data
Category
Count
2023
1
2024
1
2025
1
2026
1
2023: 1; 2024: 1; 2025: 1; 2026: 1
Pattern summary
Air Bags leads the component reports. Braking behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
My vehicle was damaged in a hit-and-run accident on March 6, 2023, and subsequently repaired by Matick Buick GMC. In 2025, I became aware of documented concerns involving airbag-related components, a restraint system warning light, StabiliTrak warnings, ABS-related concerns, diagnostic trouble codes, missing fasteners, water intrusion, and headliner-related repairs. Subsequent inspections and repair estimates identified additional safety-related repairs, diagnostics, and corrective actions after the collision repairs had been completed. I conti…
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
4 unique complaints in this selection. Analysis snapshot: 2026-11-01.
25.0%Usable mileage1 / 4 records
100.0%Valid incident date4 / 4 records
100.0%Valid filing date4 / 4 records
100.0%Ordered incident and filing dates4 / 4 records
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
Component complaint heatmap
Component
2018
2020
Electrical System
321.4%ODI 11360404 · 900 mi
WHEN AUTO START/STOP TURNS ON THE AUX PUMP THAT PUMPS COOLANT INTO THE CABIN TO CONTINUE TO HEAT MAKES THE MOST ANNOYING SOUND IN THE WORLD. GM STATES THAT IT'S NORMAL BUT, UNDER NORMAL OPERATION YOU CAN BARELY HEAR THE PUMP. WHEN IT MALFUNCTIONS YOU CAN HEAR IT DOWN THE BLOCK. BUT SURE, THAT'S NORMAL, OF COURSE IT IS. THAT'S WHY THEY CHANGED THE DESIGN OF THE AUX PUMP FOR 2020 BUT WON'T ADMIT FAULT. GM REFUSING TO CHANGE THE AUX PUMP, I HAD TO BUY IT AND DO THE WORK MYSELF. BUICK WARRANTY IS USELESS.
My vehicle was damaged in a hit-and-run accident on March 6, 2023, and subsequently repaired by Matick Buick GMC. In 2025, I became aware of documented concerns involving airbag-related components, a restraint system warning light, StabiliTrak warnings, ABS-related concerns, diagnostic trouble codes, missing fasteners, water intrusion, and headliner-related repairs. Subsequent inspections and repair estimates identified additional safety-related repairs, diagnostics, and corrective actions after the collision repairs had been completed. I conti…
@ 40,000 miles The Buick Regal Tour X is making a loud humming noise from shifting gears from the transmission and a noise near the engine, when slowing down to 5 mph, loud humming noise can be heard. I took the car to GM service department and the mechanic told me he couldn't find anything wrong. I told him Yet, Yet?? I want to be proactive on this transmission issue.
THE BACKUP CAMERA DISPLAY DOES NOT WORK PROPERLY. WHEN THE VEHICLE IS IN REVERSE, THE BACKUP GRID LINES DO NOT APPEARS AND THE WARNING TO DON'T APPEAR (ON THE DISPLAY). EFFECTIVELY IT JUST ACTS AS A CAMERA. THIS HAPPENS 80% OF THE TIME THAT I AM IN REVERSE. THIS HAS BEEN AN ISSUE SINCE THE DATE I PURCHASED THE CAR (9.29.18).
The backup grid randomly disappears on the rear view camera when the vehicle is in reverse. This happens at least 1-2 times every trip, and sometimes as often as every other time I put the transmission in reverse.
Ever since we purchased the vehicle new in 2020 we had an issue with intermittent mulfunction of the parking and cross traffic alerts indicators. The backup camera screen often fails to indicate whether there is cross traffic and from which side. The issue is present about 8/10 times. While the vehicle was under warranty we took it multiple times to two GM dealerships. Technicians updated the vehicle software but the issue remained. It is now going on 4th year that we don't know whether a parking sensor is beeping from our angled driveway or if…
Rear camera and cross traffic warning system malfunctions randomly, working less than half the time. When the vehicle is put in reverse the system and camera often do not work and issue a notice that it needs serviced. On several occasions it did not warn me of a person behind my vehicle or another vehicle behind me. I have avoided accidents but the system is not working. I have been reading about it and it is common among this vehicle, many complaining that this is the worst rear collision camera on a car. The screen is just black, someti…
Ever since we purchased the vehicle new in 2020 we had an issue with intermittent mulfunction of the parking and cross traffic alerts indicators. The backup camera screen often fails to indicate whether there is cross traffic and from which side. The issue is present about 8/10 times. While the vehicle was under warranty we took it multiple times to two GM dealerships. Technicians updated the vehicle software but the issue remained. It is now going on 4th year that we don't know whether a parking sensor is beeping from our angled driveway or if…
RECALL NOT COMPLETED? The previous GM Buick Dealership I went to, appears they will not or can not confirm that the Buick June, 2022 Recall (Braking issue) work was done in October, 2022 at Key Chevrolet Buick GM in South Burlington, VT. I have contacted both the Dealership and Manufacturer (Buick) current Case # 9-10190079245 twice and Buick (Corporate) is trying to contact the Key GM Buick Dealership to confirm the Recall work has been done and if done, then remove the still pending Recall notice that is still showing the Recall still ne…
My vehicle was damaged in a hit-and-run accident on March 6, 2023, and subsequently repaired by Matick Buick GMC. In 2025, I became aware of documented concerns involving airbag-related components, a restraint system warning light, StabiliTrak warnings, ABS-related concerns, diagnostic trouble codes, missing fasteners, water intrusion, and headliner-related repairs. Subsequent inspections and repair estimates identified additional safety-related repairs, diagnostics, and corrective actions after the collision repairs had been completed. I conti…
Rear camera and cross traffic warning system malfunctions randomly, working less than half the time. When the vehicle is put in reverse the system and camera often do not work and issue a notice that it needs serviced. On several occasions it did not warn me of a person behind my vehicle or another vehicle behind me. I have avoided accidents but the system is not working. I have been reading about it and it is common among this vehicle, many complaining that this is the worst rear collision camera on a car. The screen is just black, someti…
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
Component failure mileage distribution
Component
Mileage range (25th–75th percentile)
Median
Usable records
Examples
Seats
Too few reports for a range
80,000 mi
1 (sparse)
ODI 11672393 · 80,000 mi
The contact owns a 2020 Buick Regal TourX. The contact stated that while her daughter was attempting to adjust the front driver’s seat, she heard a snapping sound and the seat then failed to respond. Upon inspection, the contact’s daughter discovered that the front driver’s seat lower cross bar had detached, and the seat could not be adjusted, rendering the vehicle unsafe to operate. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was inf…
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
Month
Complaints
Campaigns announced
Examples
2024-12
0
None
No examples available for this selection.
2025-01
0
None
No examples available for this selection.
2025-02
0
None
No examples available for this selection.
2025-03
0
None
No examples available for this selection.
2025-04
0
None
No examples available for this selection.
2025-05
0
None
No examples available for this selection.
2025-06
0
None
No examples available for this selection.
2025-07
1
None
ODI 11672393 · 80,000 mi
The contact owns a 2020 Buick Regal TourX. The contact stated that while her daughter was attempting to adjust the front driver’s seat, she heard a snapping sound and the seat then failed to respond. Upon inspection, the contact’s daughter discovered that the front driver’s seat lower cross bar had detached, and the seat could not be adjusted, rendering the vehicle unsafe to operate. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was inf…
My vehicle was damaged in a hit-and-run accident on March 6, 2023, and subsequently repaired by Matick Buick GMC. In 2025, I became aware of documented concerns involving airbag-related components, a restraint system warning light, StabiliTrak warnings, ABS-related concerns, diagnostic trouble codes, missing fasteners, water intrusion, and headliner-related repairs. Subsequent inspections and repair estimates identified additional safety-related repairs, diagnostics, and corrective actions after the collision repairs had been completed. I conti…
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2018: 5 complaints · 2020: 2 complaints
Equal observation windows
Model year
Through age 0
Through age 1
Through age 2
2018
2
4
5
2020
1
1
2
Date coverage across each selected cohort
Date basis for all complaints in selected model years
Year
Incident dates used
Filing date fallbacks
Excluded dates
2018
14
0
0
2020
4
0
0
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
Component co-occurrence matrix
Component
Air Bags
Back Over Prevention: Rearview System Braking
Back Over Prevention: Warnings
Electrical System
Seat Belts
Seats
Air Bags
—
0
0
1ODI 11771533
My vehicle was damaged in a hit-and-run accident on March 6, 2023, and subsequently repaired by Matick Buick GMC. In 2025, I became aware of documented concerns involving airbag-related components, a restraint system warning light, StabiliTrak warnings, ABS-related concerns, diagnostic trouble codes, missing fasteners, water intrusion, and headliner-related repairs. Subsequent inspections and repair estimates identified additional safety-related repairs, diagnostics, and corrective actions after the collision repairs had been completed. I conti…
Ever since we purchased the vehicle new in 2020 we had an issue with intermittent mulfunction of the parking and cross traffic alerts indicators. The backup camera screen often fails to indicate whether there is cross traffic and from which side. The issue is present about 8/10 times. While the vehicle was under warranty we took it multiple times to two GM dealerships. Technicians updated the vehicle software but the issue remained. It is now going on 4th year that we don't know whether a parking sensor is beeping from our angled driveway or if…
Ever since we purchased the vehicle new in 2020 we had an issue with intermittent mulfunction of the parking and cross traffic alerts indicators. The backup camera screen often fails to indicate whether there is cross traffic and from which side. The issue is present about 8/10 times. While the vehicle was under warranty we took it multiple times to two GM dealerships. Technicians updated the vehicle software but the issue remained. It is now going on 4th year that we don't know whether a parking sensor is beeping from our angled driveway or if…
My vehicle was damaged in a hit-and-run accident on March 6, 2023, and subsequently repaired by Matick Buick GMC. In 2025, I became aware of documented concerns involving airbag-related components, a restraint system warning light, StabiliTrak warnings, ABS-related concerns, diagnostic trouble codes, missing fasteners, water intrusion, and headliner-related repairs. Subsequent inspections and repair estimates identified additional safety-related repairs, diagnostics, and corrective actions after the collision repairs had been completed. I conti…
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
1 patterns with matching reports.
Warning lights and dashboard alerts
1 mentions · 25.0% of complaints
Median mileage: Unavailable (0 usable records).
ODI 11771533
My vehicle was damaged in a hit-and-run accident on March 6, 2023, and subsequently repaired by Matick Buick GMC. In 2025, I became aware of documented concerns involving airbag-related components, a restraint system warning light, StabiliTrak warnings, ABS-related concerns, diagnostic trouble codes, missing fasteners, water intrusion, and headliner-related repairs. Subsequent inspections and repair estimates identified additional safety-related repairs, diagnostics, and corrective actions after the collision repairs had been completed. I conti…