2017 Buick LACROSSE problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
34 owner complaints analyzed
2 distinct recall campaigns
15,900 mi median reported failure mileage
Scope: 2017 model year. Data snapshot: . 20 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 11 of 34 complaints (32.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 10 | 29.4% |
| Braking behavior | 4 | 11.8% |
| Steering behavior | 4 | 11.8% |
| Electrical and battery issues | 3 | 8.8% |
| Engine operation | 1 | 2.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 11 |
| Power Train | 8 |
| Engine | 5 |
| Suspension | 4 |
| Vehicle Speed Control | 3 |
| Air Bags | 2 |
| Electronic Stability Control (Esc) | 1 |
| Fuel System, Gasoline | 1 |
Electrical System: 11; Power Train: 8; Engine: 5; Suspension: 4; Vehicle Speed Control: 3; Air Bags: 2; Electronic Stability Control (Esc): 1; Fuel System, Gasoline: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 13 |
| 25,000 to 49,999 | 3 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 1 |
| 150,000 and above | 0 |
Under 25,000: 13; 25,000 to 49,999: 3; 50,000 to 74,999: 3; 75,000 to 99,999: 0; 100,000 to 149,999: 1; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (13). 14 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 1 |
| 2017 | 2 |
| 2018 | 3 |
| 2019 | 6 |
| 2020 | 5 |
| 2021 | 3 |
| 2022 | 4 |
| 2023 | 1 |
| 2024 | 8 |
| 2026 | 1 |
2016: 1; 2017: 2; 2018: 3; 2019: 6; 2020: 5; 2021: 3; 2022: 4; 2023: 1; 2024: 8; 2026: 1
Pattern summary
Electrical System leads the component reports. Transmission and shifting appears in 10 complaint narratives. Braking behavior appears in 4 complaint narratives. Steering behavior appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10928434 · 2016-11-28 (November 28, 2016)
ON NOVEMBER 19, 2016, I PURCHASED THE 2017 BUICK LACROSSE PREMIUM AWD. ON THAT SAME DAY, WHILE I WAS DRIVING ON THE HIGHWAY THE OVERHEATED ENGINE LIGHT CAME ON, BEEPING SOUND, OIL LIGHT CAME ON, SHORTLY VEHICLE INDICATED IMMEDIATELY TO STOP, WHICH I DID, STRANDED ON THE HIGHWAY IN EN ROUTE TO DEALERSHIP. I HAD JUST LEFT THE DEALERSHIP APPROXIMATELY FIVE MINUTES AGO AFTER I PURCHASED THE VEHICLE. THE VEHICLE WAS TOWED TO DEALERSHIP. SIMULTANEOUSLY AT 4:48 P.M. EST, ONSTAR SENT NOTIFICATION VIA EMAIL STATING, "A CRITICAL ISSUE WITH THE ENGINE AND…
Owner-reported narrative. 12 miles reported. Look up ODI 10928434 at NHTSA ↗
Owner report 11132741 · 2018-10-01 (October 1, 2018)
I HAVE NO IDEA WHETHER THIS CONCERNS THE TAKATA INFLATORS OR NOT. WHILE ACCELERATING FROM A NORMAL TRAFFIC SPEED (APPROXIMATELY 20 TO 40MPH) , IT SEEMS LIKE THE TRANSMISSION SHIFTS UP AND DOWN RAPIDLY SEVERAL TIMES BETWEEN LOWER GEARS. IF THE ACCELERATION IS TERMINATED BY BY LIFTING YOUR FOOT FROM THE ACCELERATOR, THE SHIFTING GOES AWAY. AFTER THAT, A SOFT PRESSURE ON THE ACCELERATOR WILL ALLOW THE VEHICLE TO ACCELERATE WITHOUT FURTHER UNWANTED SHIFTING. THIS IS A REOCCURRING PROBLEM.
Owner-reported narrative. 35,000 miles reported. Look up ODI 11132741 at NHTSA ↗
Owner report 11063227 · 2018-01-17 (January 17, 2018)
TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS IDLING THIRTY SECONDS TO A MINUTE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE REVVED AND INDEPENDENTLY ACCELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COOPER CHEVROLET BUICK (1300 S QUINTARD AVE, ANNISTON, AL 36201, [phone removed]) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.…
Owner-reported narrative. 1,500 miles reported. Look up ODI 11063227 at NHTSA ↗
Owner report 11192544 · 2019-03-30 (March 30, 2019)
I HAVE AN ISSUE WITH THE CRUISE CONTROL ON MY 2017 BUICK LACROSSE, A VEHICLE WITH 17,004 MILES. WHILE TRAVELING ON THE INTERSTATE WITH THE CRUISE SET TO 70 MPH THE SYSTEM RESET ITSELF TO 105 MPH AND THE ENGINE REVVED 3000 RPM ACCELERATING OUT OF CONTROL. THIS WAS THE SECOND TIME IT HAPPENED, THE OTHER TIME IT RESET TO 95 MPH. STEPPING ON THE BRAKE PEDAL BROUGHT THE SPEED BACK UNDER CONTROL IN BOTH INSTANCES. I TOOK THE CAR TO MARKLEY MOTORS IN FORT COLLINS COLORADO WHERE THEY COULD NOT REPLICATE THE PROBLEM IN THEIR 4 MILE TEST DRIVE. THEY I…
Owner-reported narrative. 16,800 miles reported. Look up ODI 11192544 at NHTSA ↗
Owner report 11322157 · 2020-04-24 (April 24, 2020)
I HAVE HAD MY CAR IN SHOP AT LEAST 10 TIMES FOR THE SAME REASON AND IT NEVER ENDS. THEY KEEP CHANGING OR DOING SOMETHING TO THE GEAR SHIFTER. IT KEEPS SAYING SERVICE TRANSMISSION NOW IT SAYING ALL KINDS OF WARNINGS ABOUT STEERING EXCEEDING SPEED TRACK SOMETHING PLUS SERVICE TRANSMISSION WON'T SHIFT SOON ETC IT'S RIDICULOUS TO PAY THIS MUCH FOR A CAR AND HAVE IT IN THE SHOP THIS MANY TIMES IN 2 YEARS IT'S IN THERE AGAIN NOW AND PROBLEM STILL ISN'T FIXED
Owner-reported narrative. Look up ODI 11322157 at NHTSA ↗
Owner report 11467521 · 2022-06-04 (June 4, 2022)
the airbag lite has been coming on for the last year saying it needs to be serviced. I have had it to the buick dealer for 4 times this last year and they still can not of will not fix it.The airbag lite comes on when we turn the steering wheel to the left.The last time I had it in was March of this year.When we left with the car the first left hand turn I made it came on.I am tired of fooling with it.after they work on it I told them to take it for a trail drive thye did not.
Owner-reported narrative. Look up ODI 11467521 at NHTSA ↗
Owner report 11204194 · 2019-04-28 (April 28, 2019)
AT A FULL STOP, THE ENGINE AUTO STOP SHUTS THE ENTIRE VEHICLE DOWN. VEHICLE MUST BE RE-STARTED AND ALL FEATURES LIKE RADIO, CLOCK ETC. RETURN TO THE FACTORY SETTINGS AS IF THE BATTERY HAD BEEN DISCONNECTED. ONCE THIS HAPPENS, I'VE NOTICE THE ENGINE AUTO STOP DOES NOT WORK FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE IS A 2017 MODEL WITH ONLY 17,000 MILES. AT 9,000 MILES THE WATER PUMP HAD TO BE REPLACED.
Owner-reported narrative. 17,426 miles reported. Look up ODI 11204194 at NHTSA ↗
Owner report 11571534 · 2024-02-12 (February 12, 2024)
Intermittent failure to start All electrical components failed to operate after total shutdown while at a stopped traffic light. After being towed to dealer it did start on its own.
Owner-reported narrative. Look up ODI 11571534 at NHTSA ↗
Owner report 11307684 · 2020-02-07 (February 7, 2020)
TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING ABOUT 35 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO FLOW COMPANIES OF FAYETTEVILLE (1945 SKIBO RD. FAYETTEVILLE, NC 28314) BUT WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,345.
Owner-reported narrative. 1,345 miles reported. Look up ODI 11307684 at NHTSA ↗