2020 Buick ENCORE GX problems and owner complaints

TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE MAKING A U-TURN, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKE SYSTEM FAILURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT ENGAGED THE PARKING BRAKE TO STOP THE VEHICLE. THE CONTACT PULLED OVER AND PARKED AT A NEARBY PARKING LOT. THE CONTACT RECEIVED A NOTIFICATION TEXT OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT FELT UNS…

Owner-reported narrative. 1,251 miles reported. Look up ODI 11363178 at NHTSA ↗

TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE DRIVING 40 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE BRAKE PEDAL WAS PUMPED SEVERAL TIMES TO STOP THE VEHICLE. THE CONTACT PULLED OVER INTO A PARKING SPOT. THE VEHICLE WAS TOWED TO SCHUMACHER BUICK GMC (3031 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, [phone removed]) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MA…

Owner-reported narrative. 3,000 miles reported. Look up ODI 11366653 at NHTSA ↗

TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AS NEEDED. ADDITIONALLY, THE VEHICLE INADVERTENTLY LUNGED FORWARD WHILE ATTEMPTING TO REVERSE INTO A PARKING SPACE. THE VEHICLE WAS TOWED TO BELLAVIA CHEVROLET BUICK (199 NJ-17, EAST RUTHERFORD, NJ 07073) THE BRAKES AND TRANSMISSION VALVES WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE TRANSMISSION WAS REPLACED AFTER RECEIVING APPROVAL FROM THE MANUFACTURER. THE DEALER F…

Owner-reported narrative. 9,529 miles reported. Look up ODI 11415408 at NHTSA ↗

CAR HAS LESS THAN 30 (THIRTY) MILES ON IT; GARAGED SINCE PURCHASE BC OF PANDEMIC; STARTED OCCASIONALLY; BATTERY DEAD WHEN I TRIED TO GO OUT LAST WEEK; CHARGED BATTERY; DIED AGAIN; CHARGED AGAIN; CHECK ENGINE LIGHT ALERTED ONSTAR, WHO SENT EMAIL STATING PROBLEMS W/ENGINE & TRANSMISSION SYSTEM, POSSIBLE ISSUES W/FUEL MANAGEMENT SYSTEM, EMISSIONS CONTROL, MISFIRE CONDITION... ONLY 30 MILES! NEW CAR! JUST DROVE HOME FROM DEALERSHIP AND PARKED IT. TRIED CHATTING W/BUICK CUSTOMER EXPERIENCE, BUT THEY CUT ME OFF 3 TIMES OVER 2 HOURS, SO I GAVE UP THAT…

Owner-reported narrative. 30 miles reported. Look up ODI 11415944 at NHTSA ↗

While driving this 2020 Buick Encore GX with around 7,000 miles on the odometer, the entire electrical/electronic system shut down. Windows were inoperative, the AC stopped, the radio failed, the flashers did not work, etc. The only things that worked were the engine and brakes. I have no idea if the brake lights worked. I was able to drive the car to the dealership - Van Buick GMC in Scottsdale, Arizona where the car is now sitting and awaiting their inspection. In the 95 degree temperature here in AZ, I thought that I would die as I co…

Owner-reported narrative. Look up ODI 11460179 at NHTSA ↗

TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE HIS DAUGHTER WAS AT A STAND STILL AT A TRAFFIC LIGHT, WHEN SHE WAS REAR ENDED BY ANOTHER VEHICLE, CAUSING HER TO SHOOT FORWARD AND HIT THE VEHICLE IN FRONT OF HER. THE CONTACT STATED THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A HEAD FRACTURE WHEN SHE WAS IMPACTED AND HIT THE STEERING WHEEL. THE DRIVER DID SEEK MEDICAL ATTENTION AT A NEAR HOSPITAL. THE CONTACT STATED THE FRONT VEHICLE'S DRIVER DID SEEK MEDICAL ATTENTION FOR UNKNOWN INJURIES. A POLICE REPORT WAS REPORT. …

Owner-reported narrative. Look up ODI 11375090 at NHTSA ↗

TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED WHILE DRIVING DOWN HILL HOWEVER, FAILED TO ENGAGE AS DESIGNED. ADDITIONALLY, THE STEERING WHEEL SEIZED. THE CONTACT ATTEMPTED TO ENGAGE THE PARKING BRAKE. THERE WERE S…

Owner-reported narrative. 752 miles reported. Look up ODI 11376326 at NHTSA ↗

I have only had the vehicle for a year. On multiple occasions the vehicle feels like it is slipping gears (more often when the autostop feature is turned on). On multiple occasions the vehicle has stalled out and would not do anything when pressing on gas- didn't even rev, did absolutely nothing. These stall outs happened crossing highways, at stop lights, stop signs, etc. There were no warnings prior to the incidences, though the vehicle did through an engine/transmission code afterwards, the code would go away. The first several attempts of t…

Owner-reported narrative. Look up ODI 11461685 at NHTSA ↗

The contact owns a 2020 Buick Encore GX. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate immediately and stalled. Additionally, the EPC warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that the fuel pump needed to be replaced; however, the part to do the repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Owner-reported narrative. Look up ODI 11513380 at NHTSA ↗